The rooms were clean and a good and comfortable size. The breakfast was wonderful. I really appreciated the hotel's small efforts to provide free sustainable, recycled plastic, paper wrapped, toiletries and aluminum water bottles. The staff was really welcoming, helpful, and responsive.

The beds and pillows were decent but not super comfortable. One of our entry light bulbs was not working. The shower divider doesn't fully separate between the shower and the rest of the bathroom so the water gets on the bathroom floor. Other than those minor things, we had a great stay and enjoyed ourselves.

The good experience process started with manager Mr Matsushita when we booked an ordinary room. He offered to upgrade us after we requested a high floor. The upgrade was totally worth it. Concierge Ms Oi then helped us with luggage and information. Both were cheerful, respectful and professional. We also enjoyed the staff in the executive lounge. We like to commend the executive lounge host Ms Wakaomi. When we visited the lounge , we saw Ms Wakaomi hard at work and yet took the time to ensure our comfort. Even Ms Wada from the in place cafe was very nice

We do not have complaints about any staff. However, there should be a communication card on how to use the toilet as the words on the bidet button are too small.

Spacious room Access to swimming pool Good location near to Don Don Donki, konbini, and pharmacy stores.

The staff insisted that our room charge did not include breakfast on our 2nd morning. We told them that we had no issues on the first morning and they insisted that it was due to staff overlook on the first morning We had to hand over our phone showing our booking indicating that breakfast is included for them to bring to somewhere for validation. After some wait, then the staff just told us that our rate indeed includes breakfast. Almost 20 to 30 mins later the staff then tried to do service recovery to say they will waive off my kid's breakfast charges for my stay. It's rather disappointing to experience this as its our return stay

Well known brand delivers to expectations. Location might be far from the station for some, especially if carrying big luggage. However, there are many good budget friendly eateries and restaurants around the area, plus two Family Marts right beside it. There’s a Sugi tax free store and Don Quijote store a stones throw away, for your bring-back-home finds. One can walk to the main Nagoya Station (it’s a good 15 to 20 minute walk), but the nearest subway station (Fushimi) should also suffice. Breakfast has a good spread, however, like nearly all hotels in Japan, the choices never change daily. Room is larger than the average room in Japan, for the same price range. Staff service is exceptional, quick to respond to our every request (extra sheets, etc), and nearly everyone can speak English fluently. They can also hold your luggage for you if you have 2 legs in your itinerary (we stayed for a few days first, then went to Kyoto, then came back to Hilton for another few days). This was definitely a plus, since we did not need to bring all 3 luggage with us and we did not need to rent a storage locker in the station.

Breakfast options never change, as is the custom in most Japanese hotels.

The staff were all extremely friendly and helpful. They provided restaurant suggestions and made reservations for us. The rooms were spacious and comfortable and my husband was really impressed with the gym. Breakfast was amazing- I wish I were hungrier to take more advantage of all the different types of food. We only stayed for one night but would have stayed longer if we could. There is so much to do in Nagoya and we only touched the surface. Hope to return in the future!

Nothing I can think of.

The room was spacious and comfortable. Staff at reception were exceptionally helpful, and always smiling. Johnny the Hilton Ambassador was also very helpful. Buffet breakfast had many choices and catered for both Asian and Western customers. It was a pleasure to stay with the Hilton Nagoya.

Nothing

Room was spacious for us family of 4 including a cot (provided by hotel without fee) Breakfast was good. My family enjoy having breakfast every morning. Staff at breakfast was very friendly especially to our baby/toddler. Ms Tsuta (if i didnt get her name wrongly) speaks good English having worked in Singapore for a long time. Location was good. Plenty of F&B options. 1 711 and 2 Family Mart nearby. 1 Starbucks (if you really need this) nearby. For us, the best was the availability of big pharmacy and Don Don Donki nearby which let us shop to our hearts content Taxi ride from Nagoya station (from JR Shinkansen taxi stand) cost us JPY1,300 Taxi from hotel to taxi stand at Takashimaya side of Nagoya station cost us about JPY800

There's no lift from the subway exit 6 of Fumishi. Hence we took taxi to the hotel instead . They are building a lift now but still work in progress

Conveniently located with great restaurants/cafes/shopping close by. Beds were super comfy too!

I wanted to send my luggage to my next location in Kyoto. The concierge asked me to write the address on the dispatch slip. I had 4 luggages to send and there were 4 slips to complete. I was coming from Osaka and the previous hotel gladly wrote the dispatch slip for me.

We really enjoyed our stay at the hotel. We were impressed by everything: very friendly staff, big, clean room with a great view and big bathroom, location of the hotel and a big bonus: a very well equipped Techno gym. We will definitely stay there again! Thank you to all the staff for making us feel at home!

After 3 weeks immersed in Japanese food, we appreciated Western food.

It is known that the Japanese can be xenophobic towards anyone who is non-Japanese, and we felt it in this hotel. We were observed via the cameras in the swimming pool and, as soon as we finished bathing, an employee appeared to measure the quality of the water and pour chlorine.