Great location, super close to Narita airport, and the free shuttle service they offer is a godsend. I didn’t realise that they had services to the hotel from the airport too, so it’s best to check with the hotel beforehand. They gave me a shuttle bus timetable after I arrived, but at that time I had already paid for a taxi to get there. 😅 Facilities were a bit aged but everything was clean. There was also a cute little convenience store directly downstairs with a decent selection of fresh and packaged food. Hotel staff was friendly and efficient, also spoke decent English. 👍

Wifi was so slow and unstable, not what I expected from a hotel close to a Tokyo airport. There was no hand soap, and the front desk said to use body wash.

Shuttle from Narita airport was fantastic. Super easy. Room was basic but exactly what we needed for just the night.

Hotel is somewhat outdated but not really a concern as only there for a short term.

During our travels back home through Japan from South Korea, we had to stop at this hotel after experiencing a resurgence of a previous medical emergency. We ended up staying 6 nights at the hotel. By far, the staff was absolutely wonderful! They were always accommodating, and because we had to stay so long and had to switch rooms several times, they helped by taking all our belongings to our new room. When my family missed our shuttle to the mall, one of the workers (a manager, I believe) drove us there. On another occasion, he surprised us by picking us up (along with others staying at the hotel) from the mall bus pickup point to spare us from the extremely crowded last shuttle of the night, which serves a few other hotels in the area. Although there is nothing within walking distance around the hotel, they did have a small convenience store inside, which was nice. The ease of the shuttles between the airport to the hotel, and between the hotel to the mall was great as well. Overall, it was a very pleasant experience, especially considering our situation (the medical emergency) at the time, which was extremely stressful.

Lack of walking proximity to amenities.

The shuttle from the airport was great. The shuttle bus was also available to take us to a shopping Mall the next morning and then to the airport. This was really helpful as the flight out was 8pm and the hotel stored our luggage for half a day for us. The room was small but ok, the bed was comfy and the pillows were great. The restaurant was good, lots of food choices….the desserts were great.

Only 4 things could have improved the stay. There was mould in the wall tiles in the bathroom. There was a kettle and cups, but only powdered jasmine tea, no coffee, tea or milk in the fridge. The bed was comfy but one side wedged tight up against the wall which made it difficult to get into and out of. There was no aircon in the room it was quite stuffy, so had to open the window for fresh cool air and as the room overlooked a runway it was quite noisy.

The shuttles departed on time to and from the airport. Information and timetables about the shuttles weren't available on booking.com, but are shown on hotel's site. The room was spacious compared to those you got in Tokyo center.

The Marroad International Hotel Narita was a clean, comfortable hotel with decent sized room containing two single beds. Our room looked out onto the airport. Morning sun was quite bright but inside window shutters were able to keep the room dark for sleeping in. The shuttle bus conveniently brought us from and back to the airport. The hotel and rooms are well kept up bordering on elegant but the overall design is a bit dated (e.g. individual knobs for hot and cold on faucets). There is little within easy walking distance from the hotel which for us was fine since we were there only one night.

Shuttle bus was very easy to find, nice quick trip from the airport. Check in staff, bus staff and other staff in lobby were all lovely. Our room was nice and clean, view of the planes taking off, can be kind of loud but they don't go that late and don't start that early so didn't bother us one bit, was nice to watch out the window. Others said the shop was not well stocked, we found it had fantastic options, fresh sashimi, sushi, sandwiches, hot meals, bakery goods ECT. Plenty just like a Lawson's so made getting dinner nice and easy without having to bother going to the restaurant. They made check in quick and easy with a new born baby and the room was clean and fairly spacious compared to others hotels I've stayed in in Tokyo. Would certainly stay again, made a great start to our trip not having to trek into Tokyo after arriving early evening and starting our day refreshed. Also the bed was fantastic and comfy and same with the pillows

The shuttle very useful, My flight was quite late and long, so it was very nice to have this service on time. The shop was useful for a snack and drink at that hour.

Very long trip for me, I was tired, I asked and paid for breakfast NexT morning, I forgot to ask What time, and that guy from reception didn’t mention it, I didn’t see any notice somewhere, at 9,30 when I asked, The breakfast it was closed already. Paid for nothing. For 4 stars , the room quite small. No bottle of water for drink. Honestly, I don’t know the standards in this area.

The hotel was good value for money. Close to the airport, comfortable beds, large bathroom, good breakfast, free car parking, convenience store on-site. Cupboard was large enough to store 3 very large suitcases. Staff were friendly and helpful. I had read other reviews saying it was noisy because of the close proximity to the airport, but it’s not the case. It’s very well sounded proofed. Hardly heard any planes.

The only thing my daughter and I didn’t like so much was that the heating couldn’t be adjusted in the room and it was a little bit too warm. There was a control by the bed, but even though I had it on 18 degrees Celsius, it was still too warm. I turned it off, but not sure if it did actually turn off. Oh and the only other issue was that the elevator doors closed too quickly one day and banged straight into my daughter’s arm. So be careful of the fast closing elevator doors.

This was our first experience with a Japanese hotel. It was beautiful and very well maintained. Elegant without excess. The room was very clean, and it had a lot of practical amenities like charging stations and a bidet. You don't see much of this in the US. Beds were small but comfortable. There were safety instructions, it was well-lit (I've never said that about a hotel room in the States), and they have a flashlight handy but neatly tucked in by the bed should it be needed. Very reasonable cost as well. Near the airport, and there's a free shuttle. The staff was patent and helpful even with the language barrier.

Only got to stay one night!. I guess the beds could have been bigger, but that's a cultural issue. I'm used to the American queen-size beds; these were twin-size.