- The man who answered the phone and was working the front desk when we arrived was very kind. We were running about 10-15 minutes late for check-in due to some bad traffic, so we called ahead to check if there would be any problems. He assured us that it was fine and then gave very helpful directions to the cheapest parking lot nearby. Since we had arrived so late, we only had to pay for the price for under 12 hours, which was cheaper than expected. - You can comfortably walk to Niigata Station from here. - Apparently we got a free upgrade to our room, and it was more spacious than anticipated. The bathtub moved a little while I was getting out of the shower, but otherwise the room was good.

The location was close to the station and within walking distance to the town's main attractions, and I got a room that had a microwave and washing machine, which was incredibly convenient and made my stay very comfortable. It also had a VOD system, so it was nice to watch some English movies.

The bed was quite low, and the air conditioner unit was pretty noisy - nothing major at all. I was surprised by the reviews of breakfast; it was pretty standard for a Japanese hotel breakfast and had less than some of the other places I stayed on this trip. It was still good; it just wasn't as amazing as I was expecting based on reviews, and it would have been great to have bath salts/tablets included in the amenities like a lot of hotels in Japan provide. Overall, though, the value for money is great.

Juraku Stay Niigata is a convenient short walk from the train station. The room was larger than expected. The breakfast buffet was phenomenal and offered a wide selection of both Japanese and western cuisine. Despite being the cheapest of all the hotels I stayed at during my 2 weeks in Japan, it was the one which most surpassed my expectations.

The bathroom was a tad too short from someone of my stature (197cm), though it was still better than some of the other hotels I stayed at while in Japan.

the service was great. Hasegawa San and lijima san were very attentive and friendly.

the breakfast top-up service seem slow. I experienced a missing dishes always, at least during my stay. Sometime the main tray is not fill up when it's been empty for a while. The jam tray was empty too. Once it takes a while for the salad to be out.

The room was very spacious for a single room. The breakfast buffet was very complete. Close to Niigata station.

Travellers on a budget might find the breakfast a bit pricey at 1400 yen. It is very good and enjoyable, though!

Location is a little bit far away from the train station but it’s still good for us. The room is clean but still have a little bit dirty for example the chair has dirt, I think it’s cause of the hotel have years. The breakfast is pretty good but if they have a bit more of the western style food is much better.

Great having a microwave and washing machine in the room. Room was a great size.

No facilities to hang your wet washing as there was a track,no rail for the shower curtain to use. A clothes rail or hanger would really be useful for drying your washing.

The location was good, less than 5 minutes walk from JR Niigata station and the bus station. the staff were friendly, the breakfast was very nice for a buffet, including a lot of locally produced food. Also checkout time of 11.00 was lovely!

Nothing major - it’s always good to have a hot spring bath in the hotel, which it didn’t, but the room’s bathtub was alright.

Slightly bigger room than most japanese business hotels.

No nightstand. Fridge near bedhead is not ok when you can't switch it off. It misses one light in the room which makes it rather dark.

The service from the hotel front desk receptionist is top-notch, informative and welcoming. The room is spacious and comfortable.

The elevator was quite busy in the morning.