Breakfast has two choices of venue and style - good spread for the buffet and substantial for the Japanese set. Onsen is quite nice. Parking is covered. Hotel staff greeted us nicely everyday whenever we passed by lobby and they remember us at breakfast. Hotel is within walking distance of the main train station, a flat walk and partially covered so it is good for rolling luggage and ok when there is snow. Not too far from canal and cafés. Microwave available.

Some things on my wish list would be: natto and sunnyside up eggs at breakfast. A room with chairs and tables for consuming take out food. A lock for the ski room. More solid pillows.

Parking is limited. Hotel charged ¥1,500/day. Was directed nearby to park overnight as parking at hotel was full n i had to pay ¥1,100 the following morning. Parking for my 1st day was waved off as I paid parking elsewhere. Only paid a day on checkout. My vehicle had all warning light illuminated even while driving. I asked reception staffs to help me contact my rental car help center. Hotel staffs was indeed exceptionally helpful to eventually get the rental office to change my vehicle. The whole process took 3 hours. Thank you again to the helpful staffs at Authent Hotel ,Otaru.

Canal cruise was long queue. Shops n dinning close much too early.🥵

Clean, comfortable, warm during winter, friendly service without any hassle during check-in or check-out. Conveniently located along the covered walking street, and also near enough to the main attractions. Washing machine and dryer are well-maintained and reasonably priced. Various food options nearby, and also a little traditional Japanese snacks shop just round the corner.

It was a little bit difficult to find as a first-timer. Not knowing that there was a covered walking street, we ended up hauling our luggage through the ice and snow to get there. We also did not like the heavy revolving door but that kept the cold out.

The location was perfect - a few hundred metres walk from the train station, and the bakery on the ground floor sold the most heavenly food. The room was spotlessly clean and really comfortable, with everything you could think of included for the stay. We found ourselves wondering why the hotel didn't have more stars, and suspect it's because the facilities are a little older (eg keys not keycards to get into rooms, that kind of thing), but it was such a lovely hotel, and we'll definitely be back. The spa facilities were also great, we all left feeling like we'd discovered a hidden gem. We didn't order room service but the menu was comprehensive, and everything was both in English and Japanese. The staff were attentive and friendly, and it was one of the quickest check in and check out experiences we've had anywhere in Japan.

The only small disappointment was the restaurant downstairs was closed when we wanted to have a quick coffee before checking out the next morning. Everything else was great.

Convenient location close to the railway station in the centre of Otaru. Easy walking distance to the harbour and canals. Very clean with comfortable bedding.The staff were all professional and friendly.The front office manager,Mr Jongshin was exceptionally helpful and made our stay memorable.We will definitely stay here again.

Nothing.Everything was excellent.

Outstanding service; classic hotel with lovely lobby and large rooms (ours had lovely view of ocean and Otaru canal area). Great location with parking next door and step out of lobby into walking mall, yet only a few blocks to 'sushi street' and Otaru canal area. Breakfast was expensive, but very good with a vast selection. Highly recommended.

The bar/lounge area on the upper floor of the hotel seems to no longer be operating as a bar (only being used for the breakfast buffet) which is a shame, as it has amazing views and is a lovely venue. Hopefully it will open again in the evenings. currently, the view can be enjoyed at breakfast, at least.

We stayed here for 2 nights in November 2023. Well located hotel and walking distances to Otaru restaurants, just opposite the convenient stores Lawson, walk about 10 mins to attraction points Otaru Canal and shopping street.. Rooms are clean and big enought. Staffs are very polite and professional, onsite parking is convenient.

Nothing

I like the hotel facilities including the onsen, the service was superb, staff are nice and brought our luggages to our room to be ready for when we check-in. Also good location! Enjoyed the stay with my family!

I just hoped that the onsen was open in the morning before check-out time to be able to relax a bit more and freshen up.

They provided a cot for our baby which is nice & a very cute kids amenity pack. The room was old & dated but well kept & although the toilet was yellow, it was very clean.

Most of the staff do not speak English, but tried their best to communicate. The electronic parking system broke down & we had to wait 1hour+ just to get out that day.. was definitely not a great start to our day.

Comfortable and clean rooms. Less than 10 mins walk to the famous Otaru Canal and to the Train Station. Lawson supermarket just across the road

Almost none.