Staff are Top tier professionals.

Dust is a small problem. It is still pretty clean everywhere but everything above 1.8m has some dust around it.

comfy pillows and bed. (despite a little bit small for 6feet tall individuals. right next to Hanzomon (Z line, purple) station, and close to Shibuya stop (same line). Little further from the airport, would suggest only suitcase and you have to be ready to walk so so so farrrr~~ Thank God, we have the private driver, it save us lots of time struggling of walking (having golden aged families). Very fortunate with the nice weather and not hot but chilly.

The hotel location is good just next to Hanzomon subway station and just 5-10 minutes walk from the Imperial Gardens. The hotel facilities are quite modern. The room was rather small, but this is common for Japan and especially Tokyo. Breakfast is very diverse with both Japanese and Western options. The cleanliness is on the high level even relatively to the Japanese already high standard.

There are construction works next to the building from 8 to 18 every day except Sunday. The hotel management should be more transparent on this issue and inform in advance those guests whose rooms look at the construction cite on possible inconveniences and propose some compensations.

Closeness from Hanzomon station (Tokyo Metro Hanzomon line). From Narita take Keisei Access Express to Oshiage SkyTree station and connect to Tokyo Metro line. It's easier this way than going to Keisei Ueno then take Ginza line for Shibuya and change to Hanzomon line. Facility albeit slightly old-fashioned is clean and not as cramped like newer ubiquitous "business" hotels. Laundry service was quick and excellent. Check-in starts from 3 pm and no early check-in option is available. They can keep your luggage if you head off for your Day 1 sight seeing. There are two 24/7 combini stores nearby and a Soba/Udon bar and a coffee shop nearby. Using Hanzomon line, it's easy to get to city centres within 30 min., Yet small Hanzomon station is not crowded excepting rush hours

A small point but wash basin taps are separate and can't mix hot/cold water.

Located in a central office district, the hotel has a reasonably spacious rooms by Tokyo standards. Clean and quiet accommodation a few minutes from the Tokyo Metro Hanzomon Station (Hanzomon line). Two convenience stores (Lawson, SevenEleven) are nearby. It is easy to flag down taxis in the street right in front of the hotel.

A minor thing: Taps (a mixing tap) at the basin work but hot/cold taps turn in the opposite direction, which is counter-intuitive.

10 meters from the entrance to metro. 30 meters from 7/11. Quite street and neighborhood.

No laundry service and the machines are slow and not useful.

This hotel is right next to the purple line Hanzomon. It is very convenient to go around Tokyo, for example, Shibuya 3 stations away. The hotel is in the middle of everything. Ideal for metro-hoppers! The staff are very helpful. They can communicate in English (most of them) otherwise using app translation. We booked double-bed (the size of the bed might be smaller than usual but we both “170cm+165cm tall” could fit perfectly without any problems). If you are taller like 180cm+ pls consider “queen bed type. Room is spacious enough to put 2 big luggages. They clean room everyday, change towels and PJ. The bathroom is HEAVEN. The bubble mist shower was incredible. Bathtub was our spa every night before bed. Super comfy bed and pillow. This hotel is suitable for ppl who love calm neighborhood.

NONE

The location is so convenient. You take the Hanzomon line, go to exit 5 and the hotel stands in front of you. There is also a 7-Eleven just around the corner. The staff is friendly. The hotel also offers sparkling water for free. The room was bigger than we expected. It was clean and the bed was comfortable. It was raining when we visited Tokyo, the hotel offered umbrellas for free (first come first served). The WiFi is working well. We would definitely stay at this hotel again.

Not a big deal, but the furniture in the rooms is a little old and shabby.

The hotel was well located and in a nice quiet area while still offering the convenience of a subway station across the road. The facilities were very clean and well maintained. The complimentary green tea was a nice touch.

They seemed to offer an amazing buffet breakfast. Its a pity they didn't offer something similar at dinner time as its a quieter area without loads of restaurants in the immediate vicinity and sometimes after a full day out in Tokyo which has a lot to see, it would have been nice to be able to enjoy a glass of wine and a meal at the hotel and just relax.

We are a family of 5 and had to get 2 rooms. Since they do not have connecting rooms, we were concerned about our rooms not being close to each other. I emailed them when I made reservations and they said they would do their best to accommodate but not guaranteed so I was worried getting there if we would be close. When we got there, they were able to get us a room right next to each other which worked out great! Another concern we had was how we were going to get to the airport with all our luggage. The front desk was very helpful in trying to help figure out what we should do and we truly appreciate it. Hotel is nice and clean and very close to the train station which was very helpful. It was also close to a 7-11 and Family Mart which was nice to go to in the early morning or when we came back exhausted from a day out.