Lovely staff, very friendly and helpful! Rooms were clean

Unable to do laundry during our stay due to holidays

Very good location. The room was clean and came with a bath tub and shower. The staff were nice and spoke English. We had a bit of an emergency and the staff who helped us was super accommodating. He helped sort everything out

The room for 2 people was very small. Not a lot of space if you're travelling with big suit cases. We had the JR Pass and the nearby stations available didn't really take the JR Pass . Tokyo station is only one stop from Yurakuchou Station but it is a bit of a walk I would say 10mins. It's not long but difficult when carrying a small and large suitcase.

Location’s great. Rooms were tight for even average size couple. Bathroom is modern and clean. Staff cleaned the rooms daily unless requested otherwise but , they clean every 3dys mandatory. 24hr desk was great as we had early departures to Hiroshima and same for return to Narita T2. Breakfast staff were very courteous. Received help from desk staff for finding closest Japan post box. Use of Google Translate in real time voice conversation is a big help.

Room size is very tight. Bed pillows were too soft to be supportive. Bed is very tight to the window hence, going into and out of bed on only on side very awkward, especially for elderly couples. Lack of English or partial English channels on TV.

The location is very good, close to metro stations. There is a Family Mart 30s walk from hotel - you can get sandwiches and drinks from there. The bathroom was very clean. The bath tub isn't full size, but that wasn't an issue for me. The shower was very nice and powerful. Soap, shampoo and conditioner was provided as well as razor and comb. The staff are helpful and helped me arrange my journey to Haneda airport - on the metro it cost only 500yen 45 mins journey from the hotel to terminal 3. Nothing to do with the hotel, but have a good map to navigate around this area. My Google map didn't work too well!

Rooms are dimly lit on my opinion.

The hotel was excellent, so close to a lot of things - walking distance to a few different railway stations and tour pick up areas. Also 2 mini marts were very close by and many restaurants as well. Clean and tidy. Nice to have a bath in the bathroom. And those warm toilet seats are just magic!!

The room was exceptionally small. The bed was all but impossible to walk around so I had to climb over my partner to get to the other side. Young people would probably not worry but we are an elderly couple and it was annoying. No cupboards for your clothes - just some hangers on the wall rack in the hall way in.

Excellent location, at a walking distance from Ginza main roads and highlights. There's a big "OK Supermarket" not far from here, conveniently placed right under Uniqlo. Speaking of food, the breakfast was quite good for a hotel of this size, with a good variety and with slightly different combinations of dishes everyday.

Rooms and beds are quite small.You need to be really good at space management in order to have a comfortable stay. And you might have issues with the aircon, as it hits one side of the bed.

We liked the location , so close to beautiful shops and great restaurants! the room was nice ,clean and not big but not too small ether all staff members were very kind and helpful…except for one

The very last staff member I spoke to was very rude because we did check out at 11:25 on 17th of April (which was previously discussed by a phone conversation )where we knowledged to pay a fee for late check out if needed to be ,when we came down I did greet her saying good morning and she replied in a loud voice :KEYS her maners and tone of voice were so un Japanese just appalling , I didn’t say anything to her at the time … just shocking

Reception was great (check in and out were easy and quick) & room was comfortable and clean. The rooms was on the smaller size so it was hard to unpack/pack 2 luggages but overall okay.

Rooms were a little small, but still manageable!

Spacious room by Japanese standards. Clean. Very friendly and helpful staff.

It’s not that I didn’t like it, it’s just something to bear in mind here and anywhere in Japan: staff basically only speak Japanese so you will need your translation app all the time. Hotel location is pretty central yet not walking distance to anywhere. Public transport is extremely cheap and there are 2 bus lines across the street. Otherwise taxis / Uber are available on call.

The location was nice, the room included everything we needed and was a little bigger than other rooms in Tokyo

The bath curtain had a bit of mold and so did the outside of the bath. Also, before our stay, from the moment of booking, the hotel sent us about 4 attempts of fraud - the hotel told us that it was not them, that they are aware of the problem and that they hope we did not enter the links, but still the situation was unpleasant.