Hotel was very clean and fancy. Lobby was bright and staffed at all hours. Room was spacious and comfortable. Breakfast was great !

There was no sundry store or after hours store to buy something to eat or something we may have forgotten to pack. We had to walk a couple of blocks to a nearby 7-11 because we arrived late at night.

I would like to thank once again all the staff at Keio Plaza Hotel - Grand Premier. I believe every hotel experience begins and ends with the staff. Every single employee at Keio Plaza Hotel was impeccable, from the bell boys to the receptionists in the lobby, to the staff members in the Grand Premier at Floor 45 and even the Chef at breakfast. Everybody welcomened us openly, always smiling at us and everybody spoke English quite well. I even tried my limited Japanese with them and they really appreciated my attempt. The breakfast - was exquisite with a variety of western and Japanese options. The coffee options are sufficient and tasty (Espresso, Latte, Mocha, Cappuccino) and the view is to die for (on floor 45th - having direct view to the Tokyo Metropolitan Governmental Building). The music played in the background is classical and suits the atmosphere just fine. One thing worth mentioning is that they have time slots for breakfast which you have to book a day in advance but that is perfect because it was never crowded, and you could always find a perfect spot to sit and enjoy the view. Tea-Time + Happy Hour - In our Premier Grand room, we had included tea-time and happy hours- which basically meant we could come up to the 45th floor either between 14.30 and 16.30 or between 17.30 and 19.30 for drinks and snacks and great jazz music + let's not forget the view. It is a perfect treat! The room - we had a room on the 37th floor, facing the Tokyo Metropolitan Governmental Building. The view wa to die for! The room itself was extremely spacious and cosy and you had everything you might need in the room, from complimentary water, to Nespresso coffee, bathromes, PJs, Yukatas, bathroom amnesties such as toothbrush, hair brush, comb, razors and shaving cream, make-up removal wipes + L'Occitane shampoo, shower gel etc. The bathroom had both a shower and a bathtub (quite common in Japan) + the classic Japanese smart toilet. Perfect Tokyo honeymoon gateway!

Nothing- everything was beyond our expectations. Maybe a suggestion - keep the pool open for a longer period of time, especially since August was an extremely hot month and we would have enjoyed more days at the pool in those hot summer days.

Great location and a modern hotel with excellent service. We stayed on the floors with lounge access and almost didn’t have to eat out as there was a lot of food and drinks provided during the afternoon and evening. The hotel is right near Shinjuku station and the local area has great shopping and restaurants. We loved our stay and would definitely stay again.

First of all, the location is prime for an overall tourist visitor as there is an excellent metro station right next to the building to which you can enter (almost) dry even during rainy moments. The metro station provides good lines to take you anywhere you need to go (as a tourist) - more or less. The hotel is also within short walking distance (500 meters?) from the Shinjuku main shopping streets / area. We walked many times from the hotel to Shinjuku using various streets - day and night. The hotel itself provides 5-7 restaurants and the separate Premier Grand reception folks can help you with pretty much anything. Nice views from the 45th and 47th floors! The Premier Grand rooms themselves were excellent to our taste.

The only thing that comes to my mind is the fact that the room was missing any kind of towel hangers. You couldn't place your wet face, hand or bath towels anywhere to dry but was forced to left them laying on toilet tables and/or chair back posts or cabinet doors.

Good location, just a few minutes walk from Shinjuku Station. Generously large and well-soundproofed room. Intuitive and prepared for tourists from all over the world. Adapters for any type of socket. It's worth booking a room with Club Lounge access because it has a wide selection of drinks, including sparkling rice wine, and being on the 45th floor has a great view.

Breakfast closes at 9:30 on weekdays which for jet-lagged tourists is torture! The open bar at the Louge Club closes at 7:30pm so you can stay in the lounge to admire the city lights with just a cup of coffee or tea. I would have liked the pillows to be a little softer... And, for an absolute 10, the toilet light might not have been automatic. If the room is occupied by a couple, when one goes to the toilet at night, the other wakes up with light in their eyes. It would have been ideal if there was a possibility that the light could be turned on from inside the toilet room...

All the staff without exception were so helpful. I arrived a day late as my flight was cancelled at the last minute which meant I checked in on my birthday. The staff at reception & in the restaurants all recognised this & made what might have been a disappointing start to the holiday so special.

There was nothing I didn’t like about the hotel. I had paid for a club room & I thought that was worth the extra.

This hotel ticks nearly every box! The location is ideal—centralized and just a short walk from Shinjuku Station and its surrounding shopping malls. It’s quiet and peaceful, with only the occasional fire engine siren that won’t disrupt your stay. The food is excellent, offering superb quality. Guests staying in the Premier Grand have the luxury of choosing from three breakfast options and enjoying access to the lounge for afternoon tea or snacks—perfect after a day of shopping. The amenities are top-notch and among the best I’ve experienced, restocked daily, with delightful L’Occitane products that smell wonderful. The hospitality was exceptional. We were warmly welcomed with sweets and a lovely card, and during our stay, we received another thoughtful gift as a token of appreciation. Celebrating my birthday during Japan’s vibrant fall season felt even more special this year thanks to the hotel’s attention to detail. A big thank you to the housekeeping staff for keeping our room spotless and to the bell managers for seamlessly arranging transportation and managing our luggage. This was my first stay at Keio Plaza Hotel, and it certainly won’t be my last! Reflecting on my previous trips, I feel like I missed out by staying elsewhere.

However, one unfortunate moment was during checkout. Despite Japan’s high standard of politeness and friendliness, Chris was not particularly welcoming, which was disappointing. I had prepared a heartfelt message about how much I enjoyed my stay, but he didn’t ask, leaving the farewell less memorable than I had hoped.

We had a fantastic stay at Keio Plaza Premier Grand. We stayed in the Club room and the access to the top floors was just wonderful. From the food, snacks, spacious room, most friendly staff ever, view, everything was just perfect and we will definitely be back! One of the best hotels we have ever stayed at.

Nothing

Overall the club floor rooms are excellent. They're modern, clean with nice amenities. The club lounge is very nice with a modest selection of breakfast, snacks and dinner food. The location is convenient and the views are incredible.

The exterior and lobby are a bit dated. The ample staff are not always in sync - as a few times (check in and breakfast reservations) there were hiccups. But the staff on the club floor are great. Even on the 36th floor, you could hear the walk signal on the street below beeping. And unfortunately the ambulance and fire truck sirens penetrate the room as well. For absolute silence perhaps better to get a room facing away from Shinjuku Station.

Great hotel with plenty of facilities, we had a premier club room and had access to the lounge. The staff and service in the lounge was Outstanding. Great views.

On some days our room servicing didn’t meet our expectations. Food on offer in the lounge was the same everyday we stayed for 6 nights would have been nice to see a change of menu over the time we stayed there. There was no accessible bar in the hotel to enjoy an evening drink after 9.30 pm.