Mimaru East is a good option for families, the room is spacious enough and the bunk beds are great for kids. The room was very clean and the beds and pillows comfortable. The service is excellent.

The immediate location around the hotel is pretty lacking in vibe or dining options. It is a 5 min walk to the JR line station but more like a 20min walk to the Skyliner station. Ueno itself is a fantastic area to stay in, the markets are an amazing mix of street food, vintage style American clothing and footwear and the access to museums in Ueno Park is excellent. I think the cost of this accomodation is unreasonably high for what you get, they know they have a captive market with families and they charge a lot for it.

Pokémon room was a surprise for the kids, they loved the decor! Staff were friendly and helpful. Not sure if Japanese washlet toilets are the norm in all hotels in Japan, but our bathroom had them and adds to the experience of travelling in Japan. Property had 3 washing machines and 3 dryers available for guests to use on the ground level (coin operated), and open 24 hours. Walking distance to Ueno metro station and Ueno station, about 10-15 min walk.

Not big issues, our bathroom could be better ventilated as it gets a bit steamy and low and high speed seemed the same, but the room did dry in the end. Also, the laundry dryer takes a bit long to dry the clothes, so don’t overload. Having the door to the laundry room opened did help, maybe have a sign to advise to keep the door open.

Staff were amazing, very accomodating with any request. The apartment was perfect for our family of 4. Kids loved having bunk beds. Shower room was huge and having a separate toilet was great too. Heaps of hanging space for clothes and we had 2 large suitcases that fitted easily below the hanging clothes. Kitchenette was great for preparing snacks for kids, good size fridge and freezer. Easy 5 minute walk to Ueno station. Supermarket and convenience stores all within 5 minute walk from the hotel. We used the hotels laundry, never had to wait for a machine…which meant we didn’t have to pack a lot of clothes so had more room for souvenirs. Staff helped us with luggage transfer (very reasonable price) to our last destination so we only had to take one suitcase with us to Kyoto. We are looking forward to our stay at Mimaru in Kyoto.

Nothing.

Very large room! A 5 min walk to the ueno trains. The fridge is big like a normal sized fridge, which is rare for a hotel! Plenty of utensil and plates, even has a microwave. There are outlets in the middle of the beds so no worries about using the phone while charging in bed! Not my favourite location to stay in but as far as a convenient hotel with a kitchen near Ueno station, this serves that purpose.

The aircon seemed to have a mind of its own, turning itself off and on randomly so we’d wake up very hot throughout the night. The TV also couldn’t get any channels - not a big issue as we just watched videos on our phone. The kettle takes awfully long to boil water! No oil or seasonings are provided. And no free water is provided by the hotel which was a little disappointing. They did have free tea bags and instant coffee at the lobby though! The location isn’t as close to the heart of ueno as I had hoped. It’s actually on the complete opposite end of the ueno station which has all the parks and restaurants stuff. This is my 3rd time in Tokyo, and honestly I recommend Asakusa over Ueno for a stay!

Great rooms with a well thought out layout. Clean and well maintained according to the schedule handed out. So close to the iriya exit of Ueno station. Great staff who were always polite and helpful.

Terrible drier. Just wouldn't dry. This wasn't a problem of me overloading the drier. I split a 4kg load into three machines. After 1.5 hours, I gave up and went to the closest laundromat. It was done in 30 minutes.

Its a relatively new place with nicely renovated interiors. It is the most spacious compared to the other places I have stayed on the tip and includes a proper dining table that was a very much appreciated feature. The kids enjoyed the bunk bend. The kitchen has all the necessary amenities and they provide rice cooker too when requested. There is a laundry service conveniently located on the ground reception area. There are a number of supermarkets within walking distance where we can do our groceries. And the major Ueno station is about 8 mins walk to the closest gate. The room cleaning service is good with fresh towels supplied daily. They even lend out games / puzzles to entertain the kids.

There is only one lift to access the 13 floors in the hotel so sometimes there could be a bit of wait during congested periods. There is no dish drying rack in the kitchen. It is not as close to the main Ueno station gates and the shopping eating area around Ameyoko district as desired.

Amazingly clean and modern facility near Ueno station. Staff was super friendly and helpful. It was nice to have the coin laundry available for use. It was a great place for us to recharge during our trip in Tokyo.

I guess you could say the room could have been bigger.. but it's Tokyo, so by that standard we were very comfortable in the room. Bathroom area outside the shower could have been a bit bigger. Also the walk to Ueno station is not quite as close as it seems due to where the entrances of Ueno station are located.

The rooms were larger than we expected and very clean. Although no food options on site, Ueno Stn and the local area have plenty of options and there is a fridge where you can keep things. This was useful for breakfast. Our room was quiet. The neighbourhood is well serviced by trains so it’s easy to get around the city. I found the Asakusa area to be a bit more interesting but if you want to stay in Ueno then this is a great spot.

Spacious for a family of 4 with 4 full beds, a dining area, great bathroom and even space for luggage.

If I had to list something, there is only one elevator but it was only full/slow one morning. Most of the time, it was a non-issue. Next time, I may pick a location even closer to a train but only bc I had a 6 yr old who at night, didn’t want to walk back to the hotel from the train. It’s about 10 min walk.

The Mimaru chain of hotels are the best choice for any large family traveling through Japan. We had interconnected rooms for our family of 6 that both had a kitchenette and bathroom. One room had traditional tatami floors which was nice. All the rooms have the traditional opaque Japanese sliding opaque windows and warm light wooden finishes which are really nice. All the beds are a great size and were very comfortable with nice pillows. While there were no amenities like toothbrushes, toothpaste or wash cloths but there was really nice hair products and body wash in the shower room which lasted our whole stay. The place was very clean, and we were offered daily cleaning of our bins. There was a small laundry next to the foyer which had washing machines and dryers. This cost was 300 yen per wash and 100 yen per 30 minutes for the dryer. It was an easy 10 minute walk to Ueno Station which was a great station to get around Tokyo. There was a 7Eleven a block away and a Lawson which was very convenient for quick meals and snacks.

Unlike some Mimaru hotels this one was very small for our family of 6. We felt very squished up and didn't have very much room for our 6 suitcases. We could have fit them on the tatami floored room, but you are not allowed to place suitcases on them, so this wasn't an option. There are no views from any windows, so it feels very closed up. There are also air vents on the side of each room that allows airflow, but we found being in winter that the person sleeping next to it would get a cold breeze and could hear the nearby trains all night.