Had an excellent experience with this hotel. My family and I had difficulty with our travel day due to rough road conditions and 2 young children. We reached out to the hotel letting them know when we’re about to arrive late in the evening just to see what food options would be available after a 7 1/2 hour travel day. The staff went above and beyond allowing us to message our orders to them. Once we arrived, many staff members came to help me and my children to our room and get us checked in expeditiously. Soon after arrival, our food arrived as well, allowing us to settle in and recover from our rough travel day. My husband is an elite ambassador member at several major US hotel that comes with perks and services including butlers at some locations, and I still have never received the level of excellence we received at PrideInn. Addition to the service, the food was also the best service food I’ve ever had -specifically the lamb. We will be returning.

Location, the staff were helpful and friendly and the breakfasts were good with lots of variety.

I was informed by Booking.com we would receive a room upgrade from a standard room to a superior room. However we were rather underwhelmed with the room. It was quite small and the shower was really crampt. REYAD the restaurant and bar manager was a great help in trying to get us a better room. As we were only there a couple of nights we decided to stay where we were but many thanks to him.

We arrived to PrideInn and were greeted by enthusiastic and kind staff that gave us a warm welcome. Unfortunately, the hotel did not have an ATM, which we were in need of. The lobby was clean and our room was very spacious and comfortable. We ordered room service that was prompt, delicious, and well-priced. Hot shower with great water pressure. We were offered a place to change in after our check out. Overall, a positive experience.

We did not get to use the pool because of the rain, but it looked nice. Unfortunately, the hotel did not appear to be within walking distance of very many places. We walked to the Nairobi Arboretum. When we asked the staff for recommendations, they simply said "Go to the museum", but they did not offer directions or details.

The food was decent. We struggled with room service being timely and bringing the correct items. The staff was very helpful, though.

The room service didn't open our bottled drinks for us and we waited 45 mins for them to come back and do so. The food was okay overall. The breakfast buffet wasn't too great for us.

The bf here is ok. Like you can order the ultimate bf and a few things are good others just ok. It would also be nice for guest services to let you know if they are substituting something in your order or if it just is not available since you are expecting what is on the menu.

The beans (cold) and the sausage. Thought it was chicken sausage order as that was on the menu, I got beef or for all I Know it could of been pork.

Everything was very clean. Staff was always ready to help. Good hotel for a short stay.

No dinner buffet but the food of the a la carte menu was good 😊 Little bit too much focused on business people instead of tourists.

My cousin had a birthday when we stayed in the hotel and the hotel staff made a very nice surprise for her, so they get 5 stars for that! Overall, the room is very clean and the building itself and vicinites in the hotel are really nice. The location is also very central.

There was a small incident which we didn't like. One of the staff knocked and a few seconds later used the hotel generic card to open the door to our room, which we found to be a bit odd. Normally, you wait for an answer and for the door to be opened. He asked if everything was ok, which was fine, but just the fact that he opened the door was not something we liked.

The hotel staff were very polite and hospitable. The manager, John, was excellent with his client services. The rooms were clean and cleaned at regular hours so that if you were occupying the room at one time of the day, they’d come back and clean at another time of the day.

The bathroom showers were quite old and rusty.

Clean! And air condition. Kenyan owned hotel chain and nice staff

I think we picked the wrong Prideinn as this was full of conference business man and it was located on the other side of a highway way but this wasn’t an issue for us as our purpose for booking was to spend little time at the hotel. Make sure to check on your room location if you are a big group. Booking or the hotel seems to not be sync but the staff will try to accommodate you

The hotel is conveniently situated near to our office in Nairobi. It has a nice terrace for having breakfast. The staff is very friendly and looked for a solution to accomodate a change in our booking schedule.

The breakfast could be complemented with an option of pancakes or other more continental options. Now it has a lot of savoury choices.