room breakfast I liked everything about the hotel. The staff was courteous and caring. The cleaning lady asked for permission to service the room and cleaned it well. The staff would greet you whenever they see you for the first time. I am a vegetarian and if I skip a veg option during breakfast, the cook would recommend that option that I should try it, it's veg. It felt as if they cared that the guests ate well. It felt good.

Actually, I liked it as it is. I am an Indian and a vegetarian. I have very specific tastes which are difficult to satisfy so I wouldn't say that the hotel should change their Menu. A microwave in the room or in common area would have helped.

The hotel is conveniently located - central but not in the middle of traffic jams - and run by attentive and welcoming staff. The room was spacious and well-equipped, with comfortable beds. Fast wi-fi, decent pool and gym.

The bathrooms are nice but taps and plumbing could use a refresh; it takes a long time to get hot water. Breakfast is assaulted by large groups of safari-goers between 6 and 7 AM, meaning they run out of many items during that hour. Room ceiling is strangely low, which isn't an issue but makes the room feel less spacious than it actually is.

I liked the location of the hotel, It made it easier to get around. The room was clean and the facilities were great but what made the biggest difference was the staff. They were really kind and very responsive and went out of their way to ensure we were very comfortable during our stay.

The only thing that wasn't great is that they charge additional delivery fees on top of your meal when you order room service. Being that the meal prices are high in terms of the standard of Kenya, it didn't make sense to charge delivery fees for bringing food up 2 floors from the restaurant.

It is an affordable and rather nice hotel near the centre of Nairobi. I had a lovely room on the top floor with a lovely view. I enjoyed the pool and I think all the basics are there. I was there a bit in the off-season so it was a bit quiet. It provided a fantastic starting point for all the excursions I wanted to do.

The room is a bit dated (especially the bathroom), but it is still alright. The restaurant was not very impressive, but it was a slow season, so maybe they up their game a bit at other times. Staff were kind (even if they forgot my request for a take-away breakfast on the one day I ordered it).

I'm a repeat guest in Heron Hotel and this goes back to early 2000. While I've experienced afew things every any other time,the Heron Court Hotel has maintained it's cleanliness and very polite staff even after several changes of management. The bar is average but this time round the kitchen has changed ,well Corona period changed everything everywhere in the world,so I'm sure it will improve to the original standard. Looking forward to more joyful returns.

I never got to swim in the morning because the pool was dirty (understandably,it was raining steadily for days before I landed).

Stayed multiple nights at the beginning and end of our safari. Rooms were clean. Had to ask for additional towels but were delivered expeditiously. Nice breakfast buffet in the morning. Hard to beat the price for what you get!

Power goes off when you leave the room so it takes the AC a while after you return to actually have a pleasant temperature in the room.

rooms and property was centrally located. Rooms were spacious and clean. The platform given with kettle was good. The Dining Facility was amazing. we Celebrated The birthday which was a wonderful experience. Overall a memorable stay.

provision of Health Focit in Toilet should be catered for tourists from Asian Countries.

The room is big, clean and comfortable. It is filled with bathroom supplies and has a safe for your valuables. The staff is so very nice and friendly and is always willing to help.

The food you can order at the restaurant is very expensive, takes very long to arrive and tastes not good. Furthermore, unlocking the room doesn’t work most of the time. So it takes a long time to get into your room and sometimes you even need to get some help.

It is a good option for a one 1-2 nights stay before Safari. Be uber you can be I. A city centre 10 min maximum ( depends on traffic). Rooms a clean. We had a dinner at the hotel because to go to the local place better to be local. Stuff is very nice and allowed to us to do a early check in after night flight

Great room. Facilities are good and very spacious rooms. Considering the time of the year and the heat more complimentary bottles of water. I wished I had time to try the gym. It looks very well- kitted.

There was only one server during the morning service. So service was slow, tables had used dishes on them, and they also had to confirm guests for breakfast. Sloppy on the management side.