Great smiling and friendly staff. They even left a large bunch of flowers to celebrate my wife and my wedding anniversary. Loved that the cafe at the entrance is open 24/7. And three restaurants in addition inside the one property is great. Also loved the fresh juice bar and the general buzz of this ‘social hotel’. And their app is really great as you can check your current overall bill at anytime and I found it very up to date and accurate. Really nice use of an app.

For me the only downside is it lacks a private space for guests outside to chill by a pool or in a garden. They do have a small plunge pool however it is surrounded by the restaurant tables so is more ornamental than a place to take in some sun and a swim. Perhaps one day they can purchase a little of the neighbouring land and create this space which would then make the hotel perfect.

The Social House seems to be the new face of Nairobi, it is like someone asked the questions of what is now expected from Hospitality and they have certainly listened and delivered these expectations, the normal reception counter has been replaced with a front desk that allows for full transparency, this adds a warmth and personal touch to your check ins and outs, the food and drinks outlets Copper, The Other Room and Inca are providing food fit for casual lunch, romantic dates/settings or lively brunch with excellent live bands and happy crowds, great selection of beers, wines, mocktails and cocktails, eclectic well dressed and colourful crowds of different age groups all mixed well with indoor and outdoor seating, cafe area with freshly brewed coffee and fresh baked treats on offer, staff training and recruitment is to be commended as room was kept immaculate and pristine at all times, room service prompt and hot on delivery, wait staff attentive, informative and ready to engage in friendly banter but never overbearing, security are a presence on arrival and even with friendly small talk, familiarity and daily chats the protocols are never skipped and this is comforting, it would be unfair to single out and name staff members as standout personalities as each member took full ownership of their responsibilities, while there are a lot of well established Hotels in Nairobi offering the five star experience of luxury to choose from it is my opinion that this Hotel is the only one who personally delivers it to you as a guest or day tripper, for me it is leading the way in hospitality excellence and surpassing expectations in all aspects. Kenya? Yes you can at The Social House, it is a brave step they have taken and I hope they maintain the high bar they have set and wish them all the best of luck and hopefully others will try to catch up with them, again this is just my opinion as an experienced traveller and you should visit and form your own,

Nothing for me to complain about

The hotel is really nice and modern, very clean and comfortable with very helpful and professional staff. It's not cheap but you get what you pay for. They had a nice surprise on arrival, the transfer they organised was great, the breakfast also great. One of the nicest things about the hotel is the rooftop bar/restaurant. They serve Peruvian food and sushi, and the food is amazing and so is the atmosphere. The music was a bit loud, but overall the place is really lively and nice. I would happily return and recommend to others

had a wonderful time at the social house. The staff were great, the pillows and beds were super comfy, the restaurants were lovely and very convenient to have and as a solo traveller it was one of the most secure hotels I have had the pleasure of staying at. My stay was great and I'll definitely be back. A special thanks to Faridah who was always so willing to help when I had questions and checked in to make sure I was having a great stay. When I'm back in Nairobi, I'll be going back to the social house without a doubt.

The pool wasn't available due to renovation which was a bit disappointing but not that big a deal.

The room, the decor, the staff.

I expected the food to be better. At Copper, the food took about an hour to come out + it was cold when it did come out.

staff needs more customer service skills

There's genuinely no finer and more relaxing, contemporary place to spend time in a bustling city like Nairobi than The Social House. Despite what its humble name might convey, it's a near-perfectly conceived gem of an establishment and definitely one for those who appreciate high end comfort and interior design style in an intimate, boutique setting. It was an absolute joy to spend 5 nights there. From the beauty of the contemporary African-infused architectural detail, to the gracious hospitality of all the staff (special thanks to the wonderful Vikki and Ruth, Sally and Aisha in The Living Room & Other Room restaurants, plus Gideon, Immaculate, Francis and the entire front of House team - all of whom deserve a big bonus!). They were such welcoming hosts. If you're after a swanky living space with ultra hi tech specs (the in-room tech is so impressive), gorgeously fitted and impeccably clean (bathroom 🏆) finishings - then The Social House is most definitely the best place to stay in town. The dining options are first class too. The 'Inca' rooftop restaurant menu is superb. Highly recommend The Social House experience and hope to visit again.

Really hard to find any negatives at The Social House, as the service is truly first class and the staff are sharp and attentive. Only wish I could've stayed a bit longer to be honest.

Beautiful experience. Hotel is small and cosy. It really gives off the vibes of a social house. The staff are very friendly and helpful while always professional. F&B outlets offer a good variety of options. (even room service pizza was incredibly good) 😊 Room is perfect for a quick stay. All amenities are very good quality. Highly recommended.

Nothing to dislike

Staff are absolutely the best thing about Social House! Friendly, helpful and there's nothing they can't do for you. The rooms are a tad on the smaller side but they have everything you need and are super clean and fresh. The bed was very comfortable. We got a room with a balcony so definitely choose that option. You get a welcome drink upon check-in and I got a Soy latte that was done to perfection.

Lack of vegan options for mains. For a hotel of this caliber and one that has highly-rated restaurants, it's quite the let down to have to order a mish mosh of side items to make a meal. Veggie dishes are so easy to make I don't understand why chefs in Nairobi are not offering them. Even indigenous Kenyan dishes would be welcome. The bathroom body wash dispensers are cheap plastic and bottle was deformed - you have to open the entire pump and pour the soap out. With how high end everything is not sure why these were am afterthought.

The Hotel Staff The Food

Kept waiting for 1 hour at JKIA airport on arrival from London by the hotel pick up service. The driver arrived after I repeatedly called the hotel and even then with the wrong name on the placard! Complained to hotel reception and all I got was a "Sorry"! Again, kept waiting by the hotel pick up service at Wilson Airport on our return from Masai Mara. Again had to call the hotel to enquire. Didn't bother to complain - no use!