It was beautiful

Staff were all excellent except for: 1. On the day of check in, all front deck are without customers. So I approached an empty counter. The 2 staff that were there just used hand gesture, no smile, pointing me to other counter. That was rude by hospitality standard. 2. Upon checking in, we made our way to the lift with our luggage. No staff offered help with the luggage. At the same time, there was a guest from western countries. The staff clamoured to help him with the luggage ans even hold the lift door for them. Why are we locals did not get the same hospitality? We are guests too.

I'd like to use this channel to express my thanks to Shangri La Rasa Sayang Penang swimming pool workers Azahar and Nazim (person on duty for safety) for saving me from drowning in the 2m pool. My leg has crammed halfway through swimming, and this person has rapidly entered. He also helped to calm me down after the initial stress. It was incredible how accommodating they were. Another employee at Pinang Bar restaurant, MR.Rengis, swiftly assisted me with warm water to relieve the cramps, which was a huge comfort. I am really pleased with the warm gestures of the ShangriLa staff and would definitely suggest this location. Kudos to ShangriLa management. Thank you in

room cleanliness could be improved.

love the complementary for rasa wing benefits especially for welcome drink, afternoon tea and cocktails not enough time to get complimentary soft drinks, coffee and tea at pool ( will come again and try ) room service - the best breakfast nice especially stall outside teh tarik staff at concierge the best, they greet us and remember our room and remind us to come for cocktail, explain about bf staff at cocktail all nice and serve well. will come again and stay at rase wing only and not garden looking forward ground room / family room

room - sad bout the socket plug not much and not at both beds (very difficult) room seems old version charge airport transfer to customer quite high should give complementary.! hope u can offer me much more better offer in future

Good location and first class accommodation

At check-in reception takes more money than the cost of your stay to cover any meals and drinks purchased on your room. They take the money at checking but on checkout they take 14 days to give you any money back - that’s just corporate greed !!

Room in Garden wing, spacious and even with an extra bed for our child, there was plenty of space. The room had a balcony with a table and chairs and a gate to a small garden overlooking the pool. The air conditioning will go off as soon as you open the balcony doors and there is a ceiling fan in the room which you could use instead. A lot of thought went into setting up the room. Complimentary "tau sar pneah", a local biscuit was replenished everyday. What a special touch! The breakfast spread was brilliant. Suggestions for improvement: Where were the Penang Hokkien Mee, Nyonya Kuih and Char Koay Kak and Chee Cheong Fun?! These were sadly missing even though Penang the food paradise is famous for these dishes! We loved the durian ice potong and ice creams available at breakfast. Housekeeping staff were all very courteous and friendly and would greet you everywhere you went. They performed their work impeccably. The many deckchairs facing the beach for guests to relax under the shady palm trees was amazing and the hammock was the icing on the cake. Brilliant stuff!

See above regarding what was missing at breakfast! Monitor lizard swimming in the swimming pool did put people off. They may not be poisonous but it is scary if you are not used to seeing it. And to have it swimming next to you in the pool is strange and put a dampener on the whole experience.

We loved everything pool, food, staff (apart from pool incident). We had family reunion from US, Singapore & London.

My mother in law has advance Parkinson’s disease and has difficulty moving. After breakfast all shaded spots around the pool were taken, so we sat her on a sun lounge and wanted to bring a sun umbrella over. It proved to be impossible. Even duty manager after seeing my helpless mother in law came out to tell us the rule was that no sun umbrella can be moved. It took an hour to find a shaded spot then we moved. my mother in law delicate skin turned red and stayed like that for the following 2 days. she was not in pain luckily. From then on we ended up reserving our seats before going to have our breakfast.

The staff are incredible and really want to please. Any issues, they will endeavour to resolve them. I would advise staying on the Rasa wing if you are without children as you will benefit from access to the quiet pool (where you will see the cutest monkeys and even a monitor lizard or two!) and you can also enjoy the afternoon tea.

Book the room with the bath on the balcony, as they are HUGE and the bath is a nice touch! The cheapest rooms on the Rasa overlook the car park - which isn’t exactly the most beautiful sight in the hotel. The hotel’s beach has also eroded too much to be able to use it, but if you have a family then you probably wont mind going to the busy beach next door in Golden Sands. Final thing - this may seem a bit picky, but the hotel needs to stop leaving ugly guest beds and cots in the hallways… it doesn’t exactly scream luxury.

We had an fantastic stay 4 nights stay in the Shangri-La Rasa-Seya in Penang. The Rasa Wing Junior Suite was just great, with a big balcony with bath and complimentary afternoon tea and cocktail hour with canapes and drinks. For breakfast we preferred the a-la-carte at the Ferringi breakfast as it was quieter than at the Spice-market and every day they had some other Chef Specialities on the breakfast menu. All the staff was very friendly, polite and helpfull.

My only comment about the food in the Spice Market is that the Asian/local dishes could be more authentic and tastefull. It was for my taste a bit dull and maybe more made for Westerne palettes.

I only stayed one night, but had a wonderful time. Staying in the Rasa wing clearly elevates the experience in this hotel: there is a separate (adults only) pool and also options for separate, a la carte breakfast in the Ferringi Grill (which was delicious). The hotel grounds are beautiful and big, there are options for water sports. The staff was very friendly and helpful throughout! The rooms in the Rasa wing are very generous and comfortable - including welcome snacks.

The beach is beautiful but very small and doesn't allow for sunbathing - but there are numerous sun-chairs on the large hotel grounds below lovely large trees (so this is not an issues, just know what to expect). Unfortunately the food in the Penang Restaurant and Bar was really quite bad... hopefully it is better at one of the other hotel restaurants.

The environment and calm

Some staff a bit racist