The rooms are spacious and superb, with magnificent view - day and night. TQ for hospitality provided by the staff afiq, irfan, fatin, nicholas, the housekeeping, receiving crew at the entrance.

Normally people will feel happy, welcomed upon entering a hotel with its signature fresh smell and nice piped music, that are soothing to ears. Perhaps the hotel should assess the location its timur cafe which is directly opened and exposed to its lobby.. The clanking sound of plates, dishes, cutleries, loud noises and strong food smell from the unclosed timur cafe above the lobby, could turn off people who are looking for tranquility. Some staff could learn from those staff mentioned, on how to smile and show some warmth. Maybe we are not rich.😇

Great room, great view. comfortable beds.

everything was great except for the check in process. took me 25 minutes to check in? wasn't pleased with the staff's attitude. she also did not tell me basic information like the location of the lift and the location of breakfast. just handed me the key after 25 minutes of wait and told me: here's ur key, ur room number is xxxx. like. that's all? how about "sorry for keeping you waiting"? honestly why does a simple check in need to take up 25 minutes? what is your staff typing on the computer when i've provided all my information during booking?

The hotel is generally nice, we liked atmosphere there. Location is just what we needed- not far from the George Town and Gurney Mall and at the same time quite place. The view from window is great, reception and dining room staff was always very helpful, kind and attentive. Branded toiletries also is very nice. The best thing in the room was big bed! We sleep with a child so it was great indeed. Breakfast was not bad , but nothing special. We also loved an Ascott bear presented to our child on arrival and when it was lost :( the staff gave us a new one, thank you for this.

It was comic to find that the 5 stars hotel with branded toiletries cannot put proper capsule coffee machine. Instant coffee is a shame … honestly. We were also upset by the quality of room cleaning. Basically they just made the bed and changed the towels. If you have got a shoes in middle of your room they would never even try to put them together, or clean the wine glasses… The part of the room with a sink was completely useless, i would rather use this space for sofa or smth more useful. Cocktails in the pool glass bar were terrible and expensive. As a final, we like the hotel, but yet many things to be improved to correspond price/quality.

1) Pet friendly hotel 2) Courteous & professional staffs 3) Swift check-in and check-out.

They could offer some drinking water bottles in the room. And to consider better selections of coffee/instant coffee in the room too.

Amazing building, very comfortable, just a really fantastic experience from check in to check out.

Only thing to critique was the breakfast, food was not the freshest nor tastiest.

the property is clean and well maintained. the breakfast had so many options and lots cooked to order the view was great from the room on 30th floor spacious room and well presented with hairdryer, kitchen area (but not for cooking), kettle, scales,

The light in bathroom was dim so unable to easily shave The tv had limited channels and seemed to be on a time lapse ( could hear speech and then lips move )

The service team is exceptionally helpful and generous. Check-in went smoothly, handled by Marcus. He was giving the best service I have ever experienced in Malaysia. From giving us a great room, as well as a little condiments for us to cherish our stay there. Meanwhile, during breakfast the next day, their waiter and waitress have also given their best to cater to our needs. I would definitely recommend this hotel for a luxury and peaceful stay.

Food variation during breakfast did not meet our expectations, but overall, the taste of the food is good. They make roti canai on request in a more hygienic way compared to smaller stalls out there.

Easy to get anywhere by Grab app taxi. Although the hotel is less than 10 mins outside the town centre by taxi there are still many restaurants and 2 western style shopping malls within 600m. Lovely pool and gym. Best breakfast from any 4 star Hotel we've stayed in. All staff most professional, friendly & helpfull.

The 1st floor restaurant's kitchen & restaurant staff are, so I was told by a different member of staff, apparently also supplying room service orders. Therefore I had to wait around 40 minutes for my food. And then another 30 mins at the end before we saw the waitress to pay. We were the only customers from 19.30 to 21.30. The empty restaurant should have warned me something was not quite right. I was told there were difficulties recruiting restaurant staff.

I stayed here for 10 nights. Great location by the sea! The room is super clean and bed is comfortable and firm. I like the ample space in the room and toilet in Deluxe Preimer King Room. Generally the breakfast spread is good although not very tasty except for a few basic dish like nasi lemak, vegetarian dish and egg. My favourite are the fresh hydro veggie and only on certain day they serve Lotus Leaves Glutinous Rice. Is a pity that in 10 days stay, I only tried once. I hope they serve it everyday so that most guests with short stay can savour it. Lastly, I would like to mention the staffs at the breakfast restaurant, they are friendly and helpful. Special thanks to Jensen who went the extra mile to serve us, especially my elderly parents. His generous smiles and service make up for the average food quality.

The hotel is conveniently located on Gurney Drive, close to all amenities. There is a small shopping mall next door, offering a variety of restaurants and cafes. A 20-minute walk will take you to two larger malls, with numerous dining options along the way and at the malls. Additionally, there is a lovely promenade and park area opposite the hotel, perfect for an evening stroll. We were upgraded to a room with a sea view, which is very spacious and comfortable. The bed is large and cozy, and all the furnishings are stylish and well-maintained. The bathroom features a huge shower cubicle and double sinks, adding to the overall comfort.

There’s not much to complain about, but if I’m being picky — our room has a small kitchenette area with a sink and kettle. It would be helpful if tea towels and washing-up liquid were provided.