The staff at the hotel were very friendly and helpful. The room had a good amount of amenities for washing up. Minimal room space but well used and smart use of space for storage with plenty of drawers and hangers. A handy ironing board & iron was provided. There was a shower cap, ear buds & toothbrush & toothpaste provided. The water pressure on the bidet and shower was perfect with hot water available. The bathroom mirrors were very nice including the vanity mirror. Room & bathroom lighting was very nice. The bathroom itself was very neat and clean. The AC worked well providing ice cold cooling. Plenty of power sockets around the room. Easy to Grab taxis from outside the hotel and possible to walk Into the town in about 10-20 minutes if desired. Coffee & biscuits are provided for guests with a nice lounge area for guests to relax. The hotel were wonderful allowing me to check in early as well as providing facilities to store my suitcase. The swimming pool looks nice with additional towels being provided. However I didn't get a chance to use it.

No master switch on the bedside to power off all the room lights Gym is small and lacks any resistance training kit.

The Citadines Connect Cecil is a brand new property in Penang. Loved the location, the hotel is very new and is very quite. Loved 1. The beds which are super comfy 2. Staff are friendly 3. Pool is 24/7 open 4. Free Coffee at lobby 5. Great washroom

Didn't Like 1. No parking for customers 2. No breakfast option 3. The Handshower for the toilet design has to go down as one of the worst decisions.

The location is on the edge of the city center and close to Qitiao Road Market. The room is clean and tidy, and the service is quite good. Overall, it was a very satisfactory stay.

a little bit far from downtown, but it's easy to take a taxi there.

Walking distance to attractions and F&B. Good complimentary coffee in lobby

Have to keep logging to wifi several times in a day. Small gym with no weights

The staff were exceptional from the moment our taxi stopped outside the hotel. Friendly, helpful, going above and beyond. The hotel is brand new, modern, in a superb location a short walk or scooter ride from all the key attractions. Unlimited delicious coffees available from the reception area, pool and gym are open 24hrs. We opted to upgrade the room upon arrival - staff went an extra mile to make sure our new room is available straight away.

The photos on booking.com are somewhat misleading and the hotel should update them appropriately. Do not include a picture of a window or part of the window if the room does not have a window. This was the reason for us having to upgrade. The initial room we had booked was pristine. The one we upgraded to (with a window) perhaps may not have had enough time to be prepared and showed minor signs of prior use by guests.

clean & aesthetic

Personal was absolutely perfect. We had to wait 30-40 minutes for check-in, because our room wasnt ready. Receptionists cared about us and offered us watter and coffee. They also gave us small gifts (bag and plastic bottle for watter) as an appology for waiting. There were also ongoing reconstruction in lower level of the hotel (some of the restaurants in the 1st level) and our room was near the construction site. We called receptionist and he gave us another room in different part of the hotel, appologised for the noise and offered us free breakfast.

Breakfast is in the other Citadines hotel (5-10 minute walk).

Even though the hotel is small, they make full use of the space and create very comfortable design from the moment you walk into the walkway, reception, corridor and into the room.

Since this is a hotel, even though it doesn't have their own parking space, they should work with valet or parking operator nearby to provide the additional service. On top of that, hotel should prepare the first jar of drinking water in the room to make guest feel more welcomed or at least they can place few more drinking water machine.

Everything was brilliant at this hotel, we absolutely loved it. The rooms are clean, modern and comfortable with thoughtful touches. The pool is really great with towels provided and lockers. It's such a calm and restful place to stay and while a 20 min walk from Georgetown centre, there's plenty to see on the way, or grabbing a taxi is cheap. The best bit about this hotel are the staff. They went above and beyond across our four night stay to make us feel very welcome and looked after. They helped us with travel plans and changing our room when we were a bit bothered by road noise to the other side of the hotel. Outstanding customer service!

The first room we were in was quite noisy from the street outside, but when we moved to the other side of the hotel on our second night it was very peaceful.

I recently stayed at this lovely new hotel and had an excellent experience. The hotel is well-kept with a pleasant aroma in every corner, creating a fresh and welcoming atmosphere. Rooms were spacious with a big, comfortable bed, perfect for a relaxing night’s sleep. The 24-hour coffee machine was a nice touch, allowing us to grab a cup whenever we wanted. The indoor pool was a great way to unwind, and the friendly staff were always eager to help, making our stay even more enjoyable.

Parking could be improved. Although it’s public parking, having a dedicated area for guests would be more convenient. Additionally, having CCTV in the parking area outside the hotel would offer added security.