The room was really clean, bed very comfy, the place was very chill and relax, staffs were nice too, we like it very much and felt very happy and relaxed. Will visit again if come to Ipoh next time.

There was no welcome cake in the room as advertised. The breakfast and hi tea quality needs to be improved. They didn't look like the advertisement videos they put on TV, they looked quite cheap and bland. Most of the food in breakfast are processed food and cold. They don't refill them when the food got empty, we waited for a long time but they just left it stay empty. The hi tea didn't serve much things. A lot of jar cookies, some cold bread too hard to bite, some seemed like leftovers from breakfast. Food quality is always the problem for all the fancy hotels I've stayed so far. Just so you know, you almost got 10, please keep improving to maintain your hotel standard. 👍🏻

Very nice and helpful team and excellent staff, clean and neat rooms and good location very close to town center. Generally it is wonderful hotel value for its price

The breakfast options are very limited and insufficient, and there is no minibar in the room to cool drinks or food. You cannot sit in the hotel’s outdoor area without ordering a drink or food, with the restaurant service continuously causing inconvenience and keep asking you to order something. But the hotel manager kindly sorted out this problem once complained

Almost everything. Food,toiletries,the room. I dont know about other hotels room but I love they put fan there. I dont like cold temperature during night so I just switch off the A/C and turn on the fan. Its superb! The food all is delicious! They give us desert Signature during Hi-Tea and it wassss soo delicious! The staff are all nice! During check out my car's tire is flatten. So the staff quickly solve the problem. ぜんぶすばらしい！！

too bad the room is not soundproof. It is family room but the space is not quite big. Food is good but dont have many varieties. The place location is quite hideous. And also parking is not too many.

I love the bedrooms and the spaciousness of the suite which is suitable for 5 adults. The breakfast was good although not many choices. Love how you still offer to give us complimentary hi-tea although we arrived quite late, that was an added bonus to our stay.

One of the wall in the room has got water stains that seeps in from the window, another room's plaster ceiling has got water marks and the door need to be treated as there are a white powdery coating on it. There are not enough towels for 5 pax, even though the room accommodates 6 pax.

Overall the air ventilation was good because of air conditioner & fan in the room. Basic toiletries are satisfactory. TV screen condition was working. Hair dryer in Room 1107 was fantastic! Free cake as welcome door gift in the room was big surprise & delicious too!

I booked 2 rooms. Room 1107 condition is better than Room 1110. My partner in Room 1110 complained about his bed in Room 1110 seems (near to air conditioner) got bed bugs. One of pillow covers in Room 1107 has old and faded staines. It's time to change to new cover. Safe Deposit in Room 1107 spoiled.

I like the room interior.have everything that i need such as iron board, amenities, bath tub,coffee maker, robe and slipper. The breakfast menu are pretty decent.masa pegi tu not have nasi lemak,im dissapointed.the staffs good in helping, well manners. Got complimentary hi-tea that am not expected.thank you.

The road is bumpy.the location quite far from city buttttttt in 100 meters in front have many restaurants n cafes.

The staff's are very polite and friendly, humble and being respectful. We received very warm welcome during our check-in. Thank you for your concern. We were given complimentary coupons for high-tea, and that was spectacular with the cookies, cakes , drinks and many more. The breakfast also includes and it was nice.

The room was compact, small , and even the bathroom and toilet were side-by-side with the mattress. One can't have privacy in the toilet when someone else is on the bed. For that room price, i can get a bigger room even in Kuala Lumpur. Moreover, i just didn't like the pattern of the room and i didn't sleep well the night. If in your own house, your bed is just beside the toilet, would you sleep well ? What and how would you feel ?

We booked for 2 duplex room for business suites … starting from the check in, the process is smooth and the receptionist staffs were very friendly, polite and helpful. The elevator takes us to first floor where we were impressed by the decoration and design along the way to our room, we felt like we were inside the palace. The room was very beautiful, from the kitchen to the living room, bedrooms and bathroom. Everything that was inside the room left us speechless. The receptionist also accommodating our request for late check out and we felt very grateful for that. Also you’re entitled for complimentary high tea at their japanese cafe upon checked in. We had a buffet breakfast at their another restaurant, Cawanmu. The food tasted good but the portion is inadequate .

Breakfast service could be improved much more better. Breakfast starts at 7:30am to 1030am, imagine at 9am the food only left very few, and it takes forever for them to refill. When you ask, they will keep on saying please wait for a while…… When they refill, the portion only for 1-2 persons…

It’s like you pay three star hotel and get five star service. I love the way how the staff treat customer which mades me feel so warm and cheer. Room is clean and neat, comfortable bed and there something special in the pillow, not sure what’s that but very nice to sleep with it. Electric plug port is very enough and build in very convenient location, two port each side of the bed too. I love the environment too which there’s in house restaurant just next to the lobby and at the night time there have live-band performances, the vibe is so great tho. Extra point is they serves complimentary tea/coffee and dessert at the afternoon time. Last but not least there’s a lot of parking lots out there and the hotel have a big parking park just less than one minute walk away. I’ve so much compliment for this hotel tho if you’re looking for staycation which is very suitable also, a lots restaurant just walking distance.

The toilet sink flow a bit slow but won’t float, don’t worries ~

I booked chairman’s suite , the room was fantastic. Only thing was the heater was not working well . Other than that other facilities are very good. Front desk staff Ms En Qi is very kind and helpful

there was a malay front desk girl , wasn’t helpful and not so kind answering our questions