The check in was fast and hassle free. The staff that I communicate with through whatsapp are friendly and responsive. We love that it's right above Paradigm mall. The apartment is really spacious, clean and extremely comfortable. The Aircons are working wonderfully. It didn't take long for the room to get cold. The only downside is we only get one access card and we need an access card to enter the building and the lift. It's pretty inconvenient when the people you travel with want to go separate ways. My son and I want to go to the pool while my parents are going for breakfast. Either I hold the card and go up after we are done and come back down to fetch my parents when they are done or my parents hold the card and I have to wait for them to fetch us at level 7 after they are done. It's pretty troublesome. Would love to stay here again if we were given two access cards. I'm sure the management has a reason for only providing one access card but I really hope that they can make it possible to give two access cards to the customers.

Very convenient. Just above paradigm mall which has everything under the sun. Fast wifi.

Not very clean. Toilet was very smelly, has flies in there. Too little towels. No place to hang the towels. Staff/owners/JBCITY were very unhelpful. Complicated, troublesome & rigid procedures for check in & out. Extremely slow response from staff, pace like tortoise.

Room was fresh i liked it when the beddings is fresh & clean. Kitchen is complete with utensils. Free water via water dispenser. Rooms were spacious enough

With only one key card and we are a group of two families with different kinds of activities to do outside, we are limited to go out because of that one key card and only was informed a day before arrival. This is a good point for improvement.

the location is superb, it is located directly above the paradigm mall. the home is brand new and everything still looks new.

the cleanliness need to be improved, there are stain on pillow, bedsheets. all the utensils are so dirty that I don’t even dare to use them. there are lack of chairs in room and also no hook in bathroom. so there’s no place to hang your clothes when you shower. there are also no hand towel so you won’t able to dry your hands. I think it won’t able to maintain well with all these shortcomings. we also wanted to use the game room and I have text the host if he can book the game room for us but they didn’t even bother the respond. there are four lifts that goes to the mall, three goes to UG level while one got to level 4. you have no wait to determine which lift will come, so sometimes u can go direct to level 4 and sometimes u don’t. this is rather frustrating.

The whole unit was comfortable. Sure will come back again more often with my family.

The car park lot was really too far to the entrance for the lift entry.

Perfect location and enough parking space and good condition of room. All good to my family

They provide only one key for even family guest. Due to a very strict security system, the elevator and all doors need to key card. So it is an inconvenient thing to family.

Everything

Not even basic toiletries like bath soap and shampoo and when I arrive no wifi yet

Spacious, with high ceiling and 2 double beds which is good for family. Extremely convenient to shops at Paradigm Mall just below.

A strong urine stench around the WC area, even after washing the area and WC the stench is still present. Like what most people feedback, 1 access key is not enough as it means everyone must stick together and not able to split and be flexible.

Cleanliness overall especially the toilet totally new renovated apartment. Aircon and high-floor.

The automated door lock to access the apartment. The instructions was in Mandarin which is foreign to us. Two cards were given; access card with black cover was exclusively for access to parking lots. While the card with grey cover was only for door access. The card with the grey cover was given but it could not access the main door of the apartment. They should indicate on the cards to specify their specific usage. The staff should have explain in detail about the individual card usage.

First time getting a homestay and this really wow us. We are use to just hotel stay and this paradigm residence by jbcity home is a perfect homestay for us. Easy check in and check out. No hassle. Overall was a great stay. Many many thumbs up. Highly recommended !!

Only given 1 key set. So my family cant be separated when out getting food as we need to wait at one place before going back. Maybe given 2 sets of keys would be better. Vacuum would be a better replacement for broom and dustpan. Sometime we just need to do a simple cleanup like hairs and dust. And if possible get some astro live channels for the tv would be great too.