We were very happy with the place in general and I think it is one of the best accommodations of this type.

My main concern is that this place presents itself as a 5 star HOTEL, and it is not a hotel. It is a service apartment with good quality. So my issue is with Booking.com. the company should make sure that the filtering is a true representation of what customers are looking for and not miss leading its members. I put a filter for five and for star hotels, and with that, I was looking as it is a norm with hotels, to have daily cleaning and access to room services and other benefits of living in a hotel. But here there was no change of bed shifts, nor new towels for duration of our stay. When asked, I was told that they offer cleaning for lon stay guests. The cleaning was not done properly.

Our studio had huge a huge wall to wall window giving Amazing views of the KL skyline from the 27th floor. Outdoor restaurant garden on the 7th floor! Open air infinity pool on the 37th floor and a final garden on the 39th floor! Incredible. Location was easy walking distance from Petaling Street and Jalor Alan food market Rooms very spacious & clean, but I dont think they offer daily cleaning (suited us). Small studio kitchen was great... stove, microwave, but was just used the big fridge and ample sized freezer.

The only mild complaint is they did not offer a second set of keys. Still for the price, we were happy to live with it, even if mildly annoying. Reception felt a bit chaotic but wasn't. Number of lifts also felt a bit chaotic, but again, not actually that bad. Never had to wait more than a minute, which in the scale of things is fairly decent. Sort the 2nd set of keys & everything else was fine, even if at the time, it didn't feel it

The highlight of this property is its location - easy access to Bukit Bintang and to Petailing Street. Few metres away you will find Dough by Meg, we loved the food so much, we went there numerous times during our stay, we also recommend Top Joos for booster juice just next door. Few meters from the residence, you can also try LOKL Coffee and The Rabbit Hole. The pool of the residence at the top is great and the garden spot on different floors very nice. There is a convenient store on the ground level which can be very helpful when you are missing basic items. The room is spacious.

The cleanliness, which is inconsistent; we extended our stay and were not provided with cleaning for the last week of our stay and had to go and asked to change the towels at a certain point. If daily cleaning does not form part of the package, then we should at least be provided with a broom and mop to be able to clean ourselves. They should add a toaster to the room.

Modern, good location, nice hotel and swimming pool. We had our rooms facing KL and Petronas on 25th floor. Even forn the negative points I would stay here again for 3-4 nights.

Towels could be changed more frequently because you are in a very hot place you will take more showers a day. The towels just don't have the time to dry by themselves. No cleaning during the stay. Pray for nice neighbors as you will hear every movement that they make. Some cockroches in the room.

Location, good size of the room for three adults sharing a triple room. Ok pool but water quite cold. Very slippery around the pool. 6 sun lounges around the pool but many guests at the hotel. I think that for us this hotel felt too crowded and next time in KL will choose a cozier hotel.

Elevators: we could wait up to 15 minutes every time we had to take an elevator (our room was on the 33rd floor). Found old blood stains on the fitted sheet of the double bed. Asked housekeeping to come and change it and they cleaned the room properly this time. Lastly only one room key for 3 adults.

The location was amazing. We love walking and could reach everything by walk, even Brickfields. There was amazing food only about 10 min walking distance in Bukit Bintang, Petronas Towers only 20 min walking distance. At the same time it was very quiet and we had a great view from our room onto KL forest eco park, Menara and one of the Petronas towers. That was one of our highlights, together with the infinity pool.

We only received one key card which is also needed to use the elevator. That made it quite difficult whenever we wanted to move around independently, eg one person stays by the pool while the other gets ready. Another downside was that there were only about 6 loungers at the infinity pool. We had to sit on the floor. Furthermore, there was always a weird smell in our room. Since the windows didn't open properly (23rd floor) it was hard to air and get rid of it.

Really, really, really nice place to stay. Amazing views from the pool to KL Tower and Petronas and from the windows to the new tower. Comfy and big rooms. Also really close is the food-night market

The rooms weren't well equiped. A lot of storage, but empty. Like no many glasses, plates or hangers to put your clothes

Flawless check in. Great location and lot of facilities. Worth the money

There‘s a lot of dirt in the room especially on the kitchen appliances

The location is amazing, 5-10 min walk from the busy streets of bukit bintang, 20 min walk to the petronas towers and the nearest train station. We were given an amazing room on the highest floor for the rooms and we were at the front of the building so had amazing views of the KL tower and petronas towers. The pool is amazing there’s lots of different view points all up the building to sit and chill. The gym is also amazing with the best views.

Our room had ants which we just couldn’t get rid of, not loads but enough that it was annoying. Check in is strictly at 2pm, if you arrive early there is a luggage store however you have to pay to store your luggage.

The accomodation diserve a 9 but booking considered my feedback as for a 10. Almost everything but especially the pool view wich is amazing. The lift waiting time is not that long as people say in the comments below. Just in one day we stayed 5 min to get down, but otherwise was no long time for waiting the lift. The view from the room was nice too. The kitchen has elementary kitchenware and we are able to prepare some food too.

The cleanliness of the room. You dont die if you stay there but definetly should be improved. Only the bedsheets looked clean and it was a pleasure to sleep on. The kicthen and bathroom cabinets were dirty and dusty. The toilet lid was disgusting, yellow and very spotted. It has to be replaced. They could add a broom and a moop in the rooms for maintaining the room proper. Also they should provide some detergent for washing the dishes.