1- Housekeeping was daily and efficient. 2- Breakfast was delicious and very varied according to the taste of everyone. The staff of the restaurant was so nice and helpful but special thanks to the gentleman of the eggs station. We left and I couldn't tell him goodbye. 3- Location of the hotel was perfect for me for I hate all hustle bustle. It was calm and the two metro stations Ampang Park and Persiaran.There is a grocery store next to the ground floor and a mosque just behind. 4- Very spacious room and well-equipped kitchen.

The negative points are overweighed by the positive ones but if I have to mention something, it's the swimming that despite being cute is pretty cold and we couldn't profit of it as we have wished.

The convenience, location was perfect. This place will forever hold fond memories - such an amazing hotel/apartment - loved my experience here. Very family friendly place!

Room view - requested a skyline view, wasn’t worth the money. You can see the skyline at the lobby. We had family members who didn’t request skyline view and they got a better view than some of us who did. That was the only disappointment and the rooftop pool wasn’t working. However they did accommodate another hotel and shuttle service.

Generally okay. Would like a wider spread of cereals and yoghurt varieties.

On the 31 August stay while having breakfast a Sudanese man was going from table to table saying greeting. I thought he was a hotel staff until he was confronted by hotel staff. Apparently he was not a hotel staff nor a guest. Such incidents like security breach are potentially dangerous: harm or loss of personal property may occur.

Overall had a good experience. The hotel is in a strategic and convenient location, making it easy to get around and explore the area !

Few areas that I believe could be improved , particularly the security. It seems that anyone can easily enter the hotel without being checked. During breakfast, a random stranger approached our table and other guest. This made us feel uncomfortable, so we asked the hotel staff if he was a guest and how he gained access. The staff informed us that he frequently comes and we could simply ignore him. While I understand that this individual may not pose any hard, it does highlight a lack of proper security measures. I hope the hotel addresses this issue soon

Everything

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Great service and great team’ Thank You for Your Exceptional Care I want to express my heartfelt gratitude for the kindness and care showed by Element Hotel team When my husband experienced a health issue, the team's quick actions and thoughtful gestures, including extending our stay and offering a late check-out, made a difficult situation much easier. Your regular check-ins showed genuine compassion, and we are deeply grateful for your support. Your team's exceptional service truly stands out, and we won’t forget it. A special thanks to Baizura for being so understanding and helpful. Warm regards, Zobia Ghouri

Exceptionally clean, great facilities, wonderful breakfast, wi fi in the room and in common areas was free and worked well. Spa was great, swimming pool is beautiful. Breakfast had so many choices. Comfortable bed, aircon worked great. Easy walk to Patronas towers. Very large room with great view. Hop off/hop on bus stop 2min walk away as well as the free Go KL bus stop.

Nothing to dislike. Some people complained about the elevators and aircon. Both were great. Free wi fi in the room and common areas worked great too. Spa prices are on the expensive side for a massage

Check-in at reception on 40th floor was fast, and was staff friendly and welcoming. The room on the 48th floor was large and spacious with a well stocked kitchenette and a nice comfy bed, and a fantastic view of the city centre. The breakfast was really nice and there was a good selection of food to choose from. The Element is close to Ampang Park Station (5 min walk) and a 15 min walk to Suria KLCC. If we visit KL in the future, we will stay at the Element again.

A small table with 2 chairs would be good to have in the room (there is plenty of space for it) as we had to eat our meals on the lounge.

The hotel was clean, the staff were really friendly and helpful. It’s in an excellent location (not too far from the KLCC). The breakfast was also great with a variety of choices.

staff was extremely helpful. we arrived before check in time after a very long flight. they gave us a temporary room to shower and rest until our room was ready. from there I was sold! our 2bd apt was very spacious, comfortable beds and big enough closets for a week. location is superb. 6min walk to the Petrona towers where you can find restaurants, shops and transportation of all sorts. Mall opens til late so we could enjoy the whole day and have dinner close by before coming back.

kitchen was small and oddly distributed but it didn't make much difference to us because we didn't cook there. it was enough for organizing a room service or delivery meal