Staff were very friendly, couldn't help us enough and the building is beautiful. We needed to leave early on our last day, at 4am, to make our way to the bus depot and return to the airport. The staff helped us with arranging a taxi the afternoon before so we didn't need to rely on a 4am Grab and risk running late and were great in sorting a private transfer for us. On our last night we came back to our room after dinner to find two breakfast boxes waiting for us to take in the morning. Such a thoughful gesture as they knew we were leaving early and whilst we hadn't even mentioned breakfast to them whn chatting and arragning the transfer, the staff took it upon themselves to go the extra mile to give great service. We were impressed and left with a great lasting impression. If we are lucky enough to come back we will definately stay again

The location of the hotel was superb. The staff was friendly. The room was clean and simple. The design and interior of the hotel was really pretty and it was nice that they even have a mini museum in the hotel to showcase the peranakan items. It was also nice that they have an in-house spa amd massage facilities and the price for guests are very reasonable.

The shower in the toilet does not have a kerb to keep the water within the shower area and will splash/overflow to where the toilet and sink are. The shower curtains are not enough to keep the water from flowing around.

Location was central to Jonker St so everything was walking distance. Parking close to premise was also a bonus considering the narrow streets and heritage buildings.

There were not enough places to hang dry our bath towels for a 2 bedroom suite. We were given a half toilet roll to start our stay and ran out by day 2. Went down to reception as no one was picking up the phone. It was 11pm and no one was around. So we used facial tissue. Sunday hot breakfast was borderline stale despite us eating at 8am. Monday breakfast with much lesser crowd proved much fresher.

The location was superb; it does not get any closer to Jonker Street and hotel's located along Jalan Tun Tan Cheng Lock!!! Had a good choice of eateries all within walking distance of the hotel. Parked the car and did not have to use it for the entire duration of our stay...we just walked everywhere. Bonus - hotel guest can park their car at a private parking area about 100m from the hotel. They close the shutter at night so it's relatively safe.

It would be great if there is a covered shelter where we park our car - subject to rain / sunshine. Minor observation - for the entrance to the hotel it will be nice to have a small ramp so it will be easier to pull our luggage instead of having to carry it over the curb. Those sitting in wheelchair will be hassle as well for them. There's 2 wooden ramps of both sides of the reception area so that is nice.

Charming old school Peranakan decor throughout this beautiful heritage building. Our room was spacious and beds were comfortable. Comfy lounge area in the room. We loved the carved wooden screen doors in our room. Plantation shutters behind glass windows very stylish. Tea and coffee facilities in room and bar fridge. Quiet, surrounded by peaceful, lush courtyards. In house cafe has garden seating with greenery and a waterfall. Room service and cafe food was delicious. Staff were helpful and friendly.

Bathroom was adequate but just tiny. I didn't see an iron or hair dryer in the room but we might have been able to request these. Aircon was working but two of them had problems. One had to be turned on and off manually. The other was freezing regardless of setting. The breakfast was really hit and miss. Some items were pretty ordinary and others were delightfully tasty. Definitely more local food should be featured.

This is an attractively decorated hotel. The aircon is great. The breakfast is very good. I had one evening meal there which was very tasty. The location in the old town is excellent. The room was large and the bed very comfortable.

While I understand it is inconvenient, when I arrived earlier than I expected, I was feeling very unwell. I really needed to lie down (it was probably a combination of general exhaustion, no sleep on my flight, jet lag, and adjustment to humidity but it felt like I could pass out at any minute). I hadn't eaten much in the previous 24hrs and I was hungry. I was told to go across the road (it was closed) and I was in no state to wander around in the heat. I waited 3 hrs to go to my room, and a couple more hours to get some food.

The old Style of Baba Nonya decoration and history is wonderfully maintained and gives a lovely ambience to the unesco preserved area. The location with free parking allows superb walks around the area and access to the jonkers street located 5 mins walk. Rooms are tastefully decorated with modern equipped air con and bathrooms. Breakfast is a buffet and provides a superb start to the day!

“Watch your step” as with all of the preserved buildings in the area, uneven floors exist and even though clear trip hazards are indicated you should be careful

The hotel is a Peranakan-style mansion. This alone is very impressing. We took time to appreciate and relish all the details that were placed and kept with loving attention. Wonderful shaded inner courtyard, a true gem to flee the heat. Also a nice little museum room, to learn a bit of Malacca's history. The breakfast was good, and served in another very charming inner patio, it was delightful. The air-conditioning unit was well placed, not facing directly on the bed.

Our room was too dark for my taste, because of the wooden shutters. They were, however, necessary during the day, to keep out the heat. I wish there was a way to lighten the room, at least in the morning.

Everything! The hotel was like a museum in itself and I felt like I was going through the history of Melaka while going around the corridors of the hotel near the reception area. The location was amazing as it was few meters away from Jonker Street. The breakfast was super nice as a variety of food was proposed, while the hotel facilities were very good. The amenities provided were top notch. Last but not least, the hotel staff was very friendly and polite so hats off to that great team :)

Nothing negative about the hotel to be honest.

The hotel is like a Tardis, bigger on the inside. From the street it looks like 1 small Chinese building, then inside is the entry lounge and reception with lots of antiques, then behind is a history about the building rooms. To the left goes into a courtyard garden with a bar open after 4pm and then into another building which our room was on the first floor. There is no lift in this building and there is 2 floors. To the right goes into another building which does have a lift and at the back the dinning room which has an open roof that closes if it rains. Amazing place. Breakfast is the full buffet, western and Asian food, Eggs cooked for you. The best value place we stayed at and very central, near Jonkers St, river and all the sites to see.

Nothing except our room was in the building that didn't have a lift so had to carry 2 suitcases upstairs, fortunately we were 1st floor but there is a second floor. If you want a lift then ask to be in the building that does have a lift. The hotel is over 3 building wide at the back but doesn't look big at the front. Our room was bland looked down the the garden courtyard and basic but had all we needed and weren't in there all day.