We love anything related to the Hilton and this Hotel did not disappoint. The staff was very nice and friendly and made sure we were happy with our check in. They were accommodating. My family and I really enjoyed the breakfast provided by the hotel. We were especially please with employee Alvaro, he helped us with our bags the moment we arrived and during breakfast was very helpful and made sure we had our food, drinks and anything else we needed. He did a very good job and we were very content with his customer service skills. He really did go above and beyond for that and it shows he does the same for other customers. Thank you Alvaro.

I can say that I wish my family and I had connecting rooms, that would have made my visit much better, but overall the stay was good.

The staff is so kind and helpful, the position is safe and 10 minutes from the airport. The hotel offer a free shuttle to the airport. The room are perfectly clean and new. We didn't have breakfast because we left very early. A perfect spot if you will spend a night to relax before the flight.

Staff,There was a gentelman that worked there that helped me get to the border when the cab service did not accomadate me, I wish I remembered his name but I was gratefull. Any time I had a question all of the staf were very helpfull.

I did not relize when I booked how far away I was from downtown so it cost me a bit in cab fares,my mistake.

Breakfast is awful and always is when I stay here as not well made or too processed or substitutes made in recipes to save money like spam for ham and French fries for breakfast potato’s or a little green sauce from can poured over nacho chips instead of tortillas for cheap version of chilichiles.

Breakfast is aweful with lots of cheap product substitutes and canned food

Super close to the airport! Starbucks in the corner. Kids loved the poool! Great breakfast! Amazing customer service! Everything was great! Will be back!

Everything was phenomenal!

The property was very clean and everything was in order. Customer service is the number one priority for all the staff. All the staff members were amazing. They go above and beyond to make you feel comfortable. If you have to stay in Tijuana, make this your go to spot.

Key card would stop working from time to time. Could’ve been my wallet or the keycards.

The pool was very cold, they mentioned on their website that it was heated indoor pool and it seemed the three days that we were there it was always cold. I would recommend updating their website or making sure the pool Is running warm like they mentioned in their amenities.

Good location

Hotel charged me 150 U$ more then when I booked by Booking.com I left one Day early what shows on my Bill but they didn't reimburse my money

The room is very spacious, clean and comfortable. So is the shower. The bed is big and comfortable. The hotel is very close to Tijuana airport and has a shuttle service to the airport. The girls at the reception were very professional and nice

I like that they have pretty much everything to make your stay comfortable and pleasant and the staff it’s always making sure that you feel comfortable and well served they make you feel special

it was overpacked and a little bit out of control, we didn’t get clean towels toilet paper or soap During our stay