The location is perfect and the view of the town is excellent. You can walk to the Juarez theater in 5 minutes and start exploring the city. You can hear the music and joy at the Union park in your room but far enough to sleep well. A very good place to stay

Not something bad because it is part of the characteristics of the hotel but it is something to take in mind. The stairs from the street level to the front door and the stairs from the front door to the room (depends on the room number you have). They are heavy after walk around the city so you have to take it in mind The other thing is the room temperature in cold weather as it not has a heating system. Points to improve: Return the transportation from parking lot hotel to hotel location(as part of the services) and more staff (one for front desk and one for help with luggage/reception at street level)

I loved the view. Ramiro has a GREAT sense of humor. Francisco and Pillar are soooo nice!! If you are worried about the steps, I have Cerebral Palsy. And I LOVED our stay!!! We payed Francisco to help haul our bags. This is Mexico not the states. People shouldn't be writing reviews about the smell in Guanajuato. Concrete buildings and plumbing are different here. The staff went above and beyond to please and make things ultra clean. .

They don't have chocolate!

- Gorgeous decor - Beautiful view - Clean and comfortable - Just a really charming hotel really and to make it even more special, we got engaged on our beautiful balcony!

- Stairs..so many stairs..we counted 112 stairs from the roadside to our bedroom. It’s fine if you’re fit but I’m pregnant and it was a real struggle to walk multiple times a day. Also a real challenge with large suitcases. - Extremely difficult to find, not enough signs. From the road you have to head up some stairs then turn left and go up another staircase but there’s no signs telling you to turn left so it’s extremely confusing. We took half an hour to find the place when we arrived and passed some other confused newly-arrived guests down by the road the next morning and had to advise them where to go

View and location are good, but be prepared for the stairs, as it takes some effort 😀

There was a coffee machine at the room and they did not provide coffee or tea until we asked for, this should be refill everyday. Shower need a lot of improvement they are too hot or to cold and no pressure, shower is not good

staff was friendly location was away from noise

coffee was not great quality powdered milk….yuck loose outlets in the room No hair dryer in room - a basic item ( thank goodness for the housekeeper…she got me one when the girl at desk did nothing to look for one) toilet water sometimes wouldn’t replenish

The staff, the location Great ustomer service The tour arrangements The transportation to we're we needed to go.

The stairs to get to the hotel. To many stairs Not recommend for elderly people

The Location

It was very hot in the city and the hotel only has fans and it wasn't enough to keep us cool.

Great views and 5 minute walk to the jardín.

Breakfast was not included and the steps needed to arrive at the entrance.

The place is great and and has a great view of the city. Exept for the stairs were too many, but everithing else was great...

Everithing was ok thank you

The location and the terasse ! The view is amazing ! The staff was really nice and helpful. The house was clean. It was good value for money.

The smell in the bathroom. The breakfast isn't great but it is worth to take it in order to relax in the morning and admire the view from the terasse.