I really liked that the hotel was right on Playa Madera and within walking distance to so many good restaurants. It's also a major enough hotel in the area that tour companies picked us up from it, meaning we didn't have to walk elsewhere to meet up with the tours we purchased. The air conditioning kept the room quite comfortable.

It took us a couple of days to discover where we could and couldn't go, but that was because our arrival flight was so delayed that we got to the hotel quite late.

The location was great for our purpose of being close to town and being on the beach. The staff was super helpful. The huge semi-private patio was great.

The bed could have been a little softer, but that is a personal preference thing😀. And the kitchen could have been equipped a little more, for instance a metal coffee filter for the pot would be nice so guests don’t have to hunt down paper ones. Although the little store across the street had them, so the hunt wasn’t too hard. The bathroom was right next to/below check-in front desk and you could hear things very clearly as well as the room next doors toilet business.

I loved the peace the area provided. Zihuatanejo is extra quiet compared to Ixtapa.

The outlets in the room need to be changed so they can hold the chargers; the TV needs to be replaced, we were not able to watch anything because either the controls didn't work or the TV wouldn't respond. Also, a better check out experience (faster) would be great. My sister had to run back to get the towels in our room so we could speed up the process.

We booked it for the location and view but will return for the staff. From our being received , to our bags being delivered to our room and the restaurant staff that first meal, we felt special. The location is perfect!

The bathroom tile was tired and looked dirty although I’m sure it was only stained grout.

Location was fantastic!! The rooms were very clean and had everything we needed. Madera's restaurant had great people, not too impressed with the breakfast but the snacks were good & dinner was really nice there. Staying at the resort gets you lounge chairs on the beach which were nice.

We've been to Zihuantanejo many times, this was the first time we stayed at Arenas Suites. We loved the location and having the beach right there. We also enjoyed the restaurant Madaris many times, especially for breakfast. Being able to eat right on the beach is a real bonus..

Everything was great! No complaints.

Great location the beach, close to downtown (easy walk) as well as several very nice restaurants in the area. The beach restaurant attached to the hotel is excellent. We were able to have food delivered to our room balcony one night, which made for a very intimate dinner for the two of us.

Not all rooms have an ocean view. Make sure you check which room you are going to be assigned. We were initially assigned a non-ocean view and were able to change it upon check-in. There are stairs for the property (it is built into the cliffside of the ocean), so not a good property for mobility impaired guests. But we had no problem with it.

I liked the staff (excellent), the location, WIFI, swimming pool, restaurant, access to town and other restaurants.

I did not like the bathroom, the lighting, and we were not provided with a table to eat at (there was a counter, but just not the same), and the biggest problem for us was the absence of a microwave. Most Canadians and Americans use a microwave frequently in their cooking.

FANTASTIC!!! Everything about this property was spectacular. The location, the staff, the accommodations. We stayed on bungalow #2. We had an outside fully stocked kitchen, a dinning area and a huge sun porch . Mind you this is not a all- inclusive 5 start property. This is a more intimate establishment, but with that said, we we were treated like gold. The staff from check in to check out was attentive and friendly, helpful and patient. Ricardo is a fantastic host and the cleaning staff were amazing and made the little towel art on our bed every day. The restaurant stayed open for us because we were late getting in on a very long bus ride and we’re starving. our waiter Armando was great. We swam in the pool a lot and always was clean and refreshing. Again, forget about the views, they are amazing. couldn’t have had a better time!

nothing

LOCATION, staff, comfortable bed, AC, excellent nearby restaurant with hotel charging privileges

The funky room safe and the Wi-Fi which only worked intermittently. In full disclosure we are two very fit 75 year olds who could comfortably negotiate the very steep and very long stairways from the entrance at street level to our room, and significant additional steps from our room to the beach. many less fit individuals will have a difficult time with these steps.