Very good and tasty meals, though sometimes the waiting between plates was a little longer than usually expected

Some part of the crew or personnel needs training and information. Example, We tried to buy a book at check out, we asked how much? 900 pesos cash or Sales tax added if paid with credit card. Books in Mexico are not subject to sales tax, Just lack of arguments and misinformation. I am a CPA by the way so I'm pretty sure and I know it. Perhaps the idea was another like charge the bank commission if paid with the card.

Everything ! Amazingly beautiful and well kept grounds, spectacular views, magical pool area and very clean, newly resurfaced pool, beautiful restaurant, superb breakfasts with best views in Tepoztlan. Room was impeccably clean and very spacious. Bed was comfortable, linens good. Lots of hot water in shower. Large, well light bathroom. Great toiletries. Wonderful, attentive staff. Many waiters, many gardeners, many cleaning ladies, and helpful front desk service. Good security at front gate. Feels super-safe. Excellent transportation provided from and to Mexico City. Loved our very professional driver. Last but not least: This hotel is an important cultural landmark in Mexico. It was the country house belonging t the nationally known painter Cordelia Urueta, her sister the playwright’s Margarita Urueta, and their super-famous movie director brother. They were related to the muralist Sequeiros, and they entertained many of Mexico’s most famous artists, actors and writers at this very place. There is original art everywhere, of extremely high quality. A magical hotel in a Magic Town.

Loved everything

Great location, top view, nice building with lots of charm! The food is good. Fantastic bed. Very nice front desk people.

Lighting in our room was quite "difficult" and old school. Rooms do have tons of charm, but are getting a bit outdated. But the worst part: service @ breakfast and lunch... so chaotic, verything takes ages,... at a certain point I counted 7 waiters for 4 tables and it didn't go fluently...

The location is amazing, the views are breathtaking. The room is spacious and comfortable, the staff is very welcoming

"Modern" decorations throughout the facilities. They have some traditional decorations like old vases and stone sculptures but they have some modern sculptures and photographs that break the spell of the amazing estate they have. This is very minor and maybe I'm the only one who noticed but had to write something here

This was truly a magical place. Full of comfortable spots to relax on the grounds, lovely gardens, a beautiful room with a view of the pool, the town of Tepoztlan, and mountains all around. At night, the twinkling lights of Mexico City can be seen. The bed was so comfortable, a great jacuzzi tub amd shower. The breakfast was very good with a choice of included items. We ate dinner and lunch here as well on a couple of the days The staff here truly understand service and are always so friendly and helpful. We can’t wait to return!

Nothing! Everything was wonderful

It’s a beautiful building and location. The room was comfortable Breakfast was fine. We will be back when we have another reason to visit Tepostlan.

The service to the restaurant table was rather slow. I was surprised there was no wine list and the waiter could not tell me the price of the wines we were drinking. I had hoped for an excercise room - but not important.

Incredible views, good food, comfortable beds and pillows. Perfect weekend getaway for couples or families.

The neighborhood is a little noisy at times, with loud music and construction noise, but nothing too crazy

The view from this place is absolutely breathtaking. The room was lovely and had everything we needed, and the staff were super friendly and helpful. We’ll definitely be coming back!!

Not really a dislike but prepare to walk up hill a lot as it’s situated up the hill from the centre of town!

The facility was very pretty…the grounds were impeccable and always so clean.restaurant service was great and the front desk gave us a late check out since our driver couldn’t pick us up until 2PM.,

I booked a deluxe Junior suite for my husband and I and our 3 year old son. The room included breakfast, but As we ordered, I was told that it didn’t include m6 son’s breakfast! I thought that was extremely tacky given that we were all together. In addition, he’s 3 years old, he doesn’t eat much… The food/drink service at the pool was very slow, although staff was very nice.

The grounds are absolutely incredible. One of the most beautiful properties I have ever stayed at. The views are amazing, the staff is attentive, and I highly recommend it.

There was nothing I didn’t like. But be prepared for a steep walk from the center of town (bring good shoes).