This is a really difficult one to rate for reasons I'll go into more below, but ultimately I have to give it a great score because me and my partner had a great time! We took a chance on this place as it's obviously quite pricey if you're on any sort of budget and it had no reviews on here when we booked. The few reviews we could find in the internet were quite negative, but for ridiculous reasons like saying "it's not in Tulum" or "the beach is rocky" - things the hotel can't do much about! I wanted to dispel a few myths on that front. While it isn't our sort of place, we have to admin we had a great time. We were treated amazingly, from the glass of champagne at welcome to the personal service whenever we needed anything, plus a late checkout to enjoy the facilities for longer. We stayed in the Sian Ka'an suite which is totally worth the extra money. Not only do you get a huge suite on the beach with a jacuzzi inside and a bed outside, but it also gives you a higher-level wristband with a few more privileges like extra fancy menu options. The food was really tasty everywhere we ate. It would get a bit samey if you were here for a week, but for one night we had an abundance of choice. Entertainment was a little limited but there was some dancing on our night there.

Look, if you don't like expensive all-inclusives then you obviously won't like it. We wouldn't usually tend to go for this kind of thing as it's not near anywhere (it's like 10 mins drive from Akumal, which I stupidly didn't check) so you're fairly confined to the hotel area, but I guess that's what some people like. Some guests clearly have more money than decorum, but nothing the hotel can do about that. The beach is lovely out of the sea and it is rocky in it, but if you wear sandals while swimming this isn't much of a problem. It's not a way of seeing Mexico by any means, but we stayed here for 1 night of an 8 night trip along the Riviera Maya and that was fine.

Great staff. Good food. Great beach

Right on the beach.

Plunge pool cold and glass foggy

clean ,the stuff amazing and helpful

The main pool was nice. There was beautiful ocean views.

The 2 smaller pools weren’t full and needed maintenance. Our room had beautiful views but didn’t realize we couldn’t hear the ocean. The restaurants were short staffed but the food was good.

When we finally got the room we had booked online, the room was fine. It took 3 different room to get the one we booked.

It took 3 tries to get the room we booked. The facility needs up dated. The pools need resurfaced. The food was mediocore. The beach was covered in seaweed,

Nice Beach, good for snorkeling. Most of the stuff are very friendly and nice.

Room was very run-down and in need of renovation. The room could be also a bit cleaner. The food is not worthy of a 5-star hotel. We would not book this hotel again, the price-performance ratio was not right in our opinion.

The servers in the Miramar restaurant and the buffet are very friendly. We booked the master suite and it was spacious.

This resort needs to be renovated or closed down. Luckily we only went for 2 nights and decided to leave after the first. The hotel is falling apart, the bottom of the pool is literally broken everywhere, the quality of the food is very low and the alcohol is bottom shelve. The hotel and rooms are very old. Most visitors are Mexican families. we spoke to many visitors from other countries and they all felt the same. Don’t come here for a relaxing vacation! It’s very cheap so we didn’t expect much, but it was honestly a joke.

Great locations and views. Can't say anything more positive than that. If you want to vacation in the Riviera Maya, don't go here!

Terrible food and drinks, the cheapest alcohol, and a property that is falling apart. Very slow check-in process. Luckily, we live in the neighborhood, so we left a day early. I felt bad for the people who came from other countries to vacation here.

The location should have provided a lovely experience, but as I found out, location is sometimes not everything.

This property is dated and crumbling due to deferred maintenance everywhere. The sewer gas emitting from the drain of the old jacuzzi tub in my deluxe room was so intolerable that I had to stuff a towel over the closed drain and still had to run the ac constantly just to sleep as there were no windows that could open to clear the odor. The wait staff was inadequate to serve guests properly but did what they could. Most looked unhappy, except the many concierges who were all trying to sell me a “membership”. The few worn out beach towels were gone by 8am, and the lounge cushions were dirty. The main beachside shower and faucet for cleaning feet was inoperable and no alternative such as a bucket was provided. This property was sold as an all inclusive, but the buffet focused on cheap, poorly prepared offerings and not all restaurants were open the weekend I was there during high season. The pool side a la carte restaurant served me beer in a broken glass on a filthy placemat. After 40 minutes wait time I still had not received my salad. Not how I wanted to spend my vacation.