I have been to the Riviera Maya 6 times and stayed at different hotels, twice at El Dorado Royale, once at at Valentin Imperial, once at an all inclusive in Cancun Hotel area but can’t remember the name. I usually go as a couple and we spend a bit more, this time I brought my mum and gran and so I payed the bill but I still wanted a similar or same experience, I was hesitant to book this hotel as it had more mixed reviews but overall was cheaper then the others and after thorough reading I decided to give this a go. I have to say there is not a lot to worry about! and totally worth it, definitely good value. if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a la Carte restaurants isn’t great, if you are a bit like that and complain about the smallest of things go somewhere else that costs a bit more. Overall I believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area. It’s a bit of an eco hotel, so there’s a lot of iguanas, tropical birds, Coatis, Sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most ‘at nature’ I felt in all the resorts. In this hotel there are a lot more Buffets than others which is also great for eating what you want when you want and running back to the pool or beach. The drinks are better at other resorts but beer was good and spirit+mixer, cocktails were a bit hit and miss but who cares. A lot of the restaurants were fully booked when we arrived for the weekend, such as the Japanese, but we just booked something else and we were impressed, the food at El Dorado Royale is amazing, here it is really good, but if you don’t mind paying more then the other one is better for food.

The only complain would be the cleanliness of the room every day, the pillows did smell a bit like they hadn’t been dried well (humid) I had to ask for new ones but they did give them to us quick.

It’s massive! You probably need a week to check all the interesting corners, visit all the restaurants, bars, entertainment areas etc. Food in buffet restaurants was really good. Beach is spacious with plenty of sun beds. Staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great.

The bath tab was really old and stained (not dirty just worn out). The drinks at the bar were always so much diluted - not sure if there was any alcohol in any of the cocktails we ordered in any of the bars. I really hope that flamingos on site were rescued and are there for the rehab before they are released back to the wildlife - otherwise it’s cruel to keep them in this small pond in front of the White sand hotel. And the birds cannot even rest properly as the pond is right at the main entrance. Watch out for the corals in the waterfront - highly recommend to use those water sports shoes, you can also buy them on site, though probably 3 times more expensive. Shops there are quite pricy.

Amazing hotel! we had a great time here, it was all we expected and more. Food was really good, many different options to eat at the buffet or the special restaurants. we did not get reservations for restaurant but it was easy to get a table. we don’t have anything to complain about to be honest. our room was awesome and really close to the beach (we loved the beach). I will say this is a great option for you to stay, we will repeat (maybe changing to another hotel in the complex).

I will suggest to include transportation… the hotel is not close to the city, it will be good to have some including buses or something from the Hotel.

beautiful greenery everywhere and so many activities n things to do especially the beautiful beach. so many food options so many swimming areas to choose. you also have grand palladium white sand n colional n kantenah all within walking distance from each other. to enjoy!

I have no complaints my family n I were so happy and enjoyed ourselves.

lovely hotel in pleasant surroundings travelled with large group of 15

unavailability of reservations at restaurants

Excellent. Lots of options. Location is convenient.

Waiting line can be long after 8 am. Hope that will be improved

the facilities including all the sporting facilities, a la carte restaurants and other services, nature around

the rooms are a bit worned-out already

Location Restaurants staff Teen activity

dancing show too many people without any Covid precautions

Everthing was amazing, from the food to the service, staff, events, beach and location. Definitely recommended

Great service! I got a free upgrade to Junior Suite in White Sands part. The room was very big with a good view of the resort. The hotel has a huge territory, it's very nice just to walk and explore wildlife around. The food is good and it's nice that for dinner you choose A la carte restaurant, although I didn't like food in a Japanese restaurant.

It's not actually the hotel's fault but due to covid, a lot of restaurants and bars are closed.