The hotel has an amazing location in downtown Cancun with good access to a bus station, grocery stores and great restaurants in the area. The rooms are very clean and everything looks very modern. Staff is very nice and the important things like a private bathroom with a huge shower, ac and fast internet are available.

There are just a few things that we were not 100% happy with but they are all just minor details, that shouldnt be a deal breaker for anyone thinking of visiting. The shower did not have a lot of pressure so showering was not the most fun and took longer than usual. The ac was not exceptionally strong but it got the job done. It just took a few minutes to cool the whole room. There was no mini fridge which I would have preferred since we could never cool our drinks that we brought for drinking in the night.

The hotel is very well located, and is close to the ADO bus station which connects directly to Cancun's airport. Amazing rooms and cleanliness

There is a club in the street right next door and our room looked directly onto it. They played loud music for most part of the night and the room was definitely not sound proof

All staff are super helpful and friendly, the room very spacious and clean, nicely clean , great shower and big room for a shower, really love it. Breakfast was really simple but good. I was not expecting that much comfort for the price I paid

The noise from the construction going on next to the building, but I understand that there's nothing that can be done, let's hope next time they are done. The view of the street is not the best.

Its location was ideal. The food market and ADO Bus service was at walking distance. I enjoyed my stay at LUMA by Kavia. The staff is very courteous and supportive. The room was kept neat and clean. It was a comfortable stay.

Complimentary water was not available in the room on first day and I had to go to market to get water. However, water was made available next three days on complimentary basis.

We stayed in this hotel several times and will always come back. The staff is super nice and professional. The rooms are spacious and beautiful and well maintained. Shower is amazing and beds super comfy. The location is perfect, in the city centre when you can eat local food and walk around calmly and safely. The public bus to the beach stops just in front and it’s walking distance from main ADO station.

A hairdryer in the rooms are missing but in the heat of Cancún it is not a big issue.

Excellent place to stay over in Cancun after a flight! The best choice we have had there! Extremely clean, modern hotel with comfortable beds, friendly helpful staff, and even a nice cafe to get coffee and breakfast. Walking distance to ADO bus station and OK neighborhood to walk around for food and fun. Loved it! Will be back.

All good! No complaints.

We stayed just for one night before our flight from Cancun and I think it was a perfect choice - great location just next to the bus stations and busy street, a lot of shops and restaurants around. The room was spacious and super clean, had everything we needed, the bottles of water was a nice touch. The receptionist were speaking English and were able to give us some advices, they were kind and professional. I’d for sure stay again!

Just as I said, the hotel is located on the busy street, next to the night club, so if you have issues falling asleep with the noises, make sure to pack your earplugs.

1. I loved the location. Just a block away from the local park “Parque de las palapas”. 2. There’s parking. 3. Rain shower. 4. Big bedrooms. 5. Good AC. 6. The included breakfast is perfect (coffee or tea or milk or juice; scrambled eggs (you can choose between bacon or ham); fruits or cereal; toast.

The pillows are super uncomfortable. My upper back hurts.

Good location for transiting Cancun via the bus station. I only stayed for 1 night and it worked very well for these purposes. Clean room and facilities, comfortable bed. Overall this was good for a quick overnight.

Breakfast was expensive for what was available. The bathroom was not a separate area but integrated into the main room, which limited privacy and cleanliness of the space. Not much storage space for clothes.

The room was very clean and well-appointed. The hotel is in an excellent location for those wishing to enjoy the local culture rather than the cosmopolitan beach scene. It was good to have the cafe in the hotel. However, we did not use it because there was no decaffeinated coffee available and there was an odour of toilet cleanser when we were there.

The air-conditioner goes off when one exits the room. Consequently, it is too hot on returning to it. I am not at all used to paying in advance for hotel accommodation. Normal business practice is for the booking to be made with a credit card and then payment deducted at the end of one's stay, not at the beginning. What would happen if I wanted to move on before the booking period was over? Apparently the printer was not working and so I could not get a copy of my electronic ticket in readiness for my next flight. I was disgusted to have to pay 1300 pesos for a taxi from the airport to the hotel. The hotel should have a system for its clients that is much more reasonable in price and availability; a shuttle perhaps.