I love my stayed l, love the room, the service was great Ferni and Roger at the pool and beach were very helpful and make us feel welcomed at all the time their service is great. Pool and food it’s great.

The only downfall is that they could do better when you are a premium guest there are a few things they should offer without an extra payment they have excepción at the pool premium should have all the cabanas included, also at the restaurants premium customers shouldn’t have to pay extra for certain plates and they should provide transportation from the airport to the hotel and vice versa, transportation is very expensive we paid 100 dollars to go to the airport must of the hotels have their own transportation to transport their guests. That would be great and make the hotel extraordinary.

Great place, awesome restaurants and staff was amazing. Maria our concierge was so attentive the whole time. we Love Gaucho the steak house and Bernardo, is the best! La Boheme is an awesome restaurant as well. We had the “Swin up Pool” room, on building One. Beautiful room.

The only issue, is the mold smell and moisture in the room, I guess building 1 on the pool side does not get much sun and this is a big complaint from other guests as well.

The customer service was outstanding!!! Luz at the restaurant was awesome her service as our waitress was the best that I’ve ever had!!!!!

Wish we could have stayed longer

We loved the Junior Swim Out room! it was amazing and worth the money. The spa is amazing we went a couple times. All the restaurants were great!

Transportation to and from airport is tricky. Since we did not book thru hotel, the hotel was not very helpful about arranging transportation to/from the airport. We finally were able to get lined up with transportation after talking to multiple people. I also did not love them trying to sell the time shares within the first 15 minutes. It was a lot after a long morning of traveling!

The entire facility was luxury through and through. Experience offered by our butlers, Hector and Miguel was hands down the epitome of 5 Star. The two constantly went above and beyond to surprise us at every turn. The little things to big things made us feel extremely special and will be returning year over year to have them as part of our vacation experience! There is no other experience like what they provided. The two truly show the care they have for each one of our group and anyone at the resort should pay attention to the level of pride each showed in making the trip memorable. True assets to the resort! Chef Manuel was outstanding and provided a dining experience that delighted each and every night. We enjoyed his passion expressed in his dishes and conversation was a pleasure. He made the dining experience 5 Star and something worth coming back for. Manuel our poolside server was perfect. He was always on the ball with refreshing our drinks and even anticipating our orders for lunch to the point it was delivered without asking. We enjoyed the ability to stay in our pools and receive quality service through each day! We are truly grateful for the service and friendships the resort provided us the privilege to experience. We will be returning again next year for the third year in a row to not only enjoy the resort, but most importantly see our premier friends, Hector, Miguel, Chef Manuel, and Manuel at the poolside! Please make sure they each know our gratitude for the level of service provided. Take care of each one of them as your staff as they deserve every ounce of recognition for delighted your guests to a standard above 5 Star!

Amazing amazing! Dreamy location! Everything was perfect! I will definitely be back!

Pricey taxis to get into Cancun I recommend using the Uber app definitely a lot cheaper!

This resort is perfect for couples. We went as a friend group and still had a wonderful time but it is very romantic. The staff upgraded us to two suites which were excellent for hanging out together. Although you will have access to all the other connected resorts, we mostly stayed at the adults only side. There was more than enough to keep us entertained for a few days. The food was excellent; the portions were small but that made it easier to order a variety. Multiple waiters recognized that our group wanted to try everything and frequently brought a customized sampler platter. One person is vegetarian and we were able to find plenty of options.

I wouldn't stay for more than a few days. It is a wonderful resort but there isn't much to do after awhile. There are daily activities which were all extremely fun and we did all of them. We didn't use the spa because it was a bit pricey but there seemed to be plenty of options. There are off-resort day trips offered but why would you pay a premium for an all-inclusive resort just to leave it?

Such an incredible place, we stayed for our honeymoon and everything was catered for. We loved every minute of our stay! Everything was perfect!

Nothing, it was all perfect!

EVERYTHING!!! … “like” is an understatement. I loved❤️ it here! Upon arrival. You are greeted and welcomed by the friendliest staff. Where the culture and tone is set to serve and assist to make your vacation and stay here. One where you’ll NEVER want to leave! My husband and I haven’t stopped raving about this resort. Food, restaurants of your choice, pool, spa, gorgeous sandy beach, unlimited drinks. Although we were in the adults section of the Grand Palladium. You can take advantage of the other restaurants of this huge resort and all of the amenities they provide. The Zentropia spa is like NO OTHER!! Massage, sauna, steam, healthy juice bar by infinity pool. Hydra-therapy pool is out of this world. DON’T leave without going here! Butler service assigned to each floor to help make restaurant reservations, itinerary of activities for the day and assist you with special requests. Again, I can’t comment enough about the service this staff provides. All with kindness and A smile! Side-note. Please take negative reviewer comments with a grain of salt. I find. There are people who complain about everything! Can’t satisfy them no matter what you do. If you’re dissatisfied with anything during your stay. Someone here will do their very best to go above and beyond to assist you, accommodate you and make your time here a great experience.

Only complaint. Wish we stayed longer 😔

Beautiful resort, we had the swim up suite and it was absolutely breathtaking. The rooms were spotless and included everything you could think of to make you feel at home. The butler service was a tremendous plus- we used the Whats app and could easily requests reservations for dining and activities. With such a larger resort, we loved the option to take the boat or golf carts as a men’s dog transportation throughout the resort. There was so much to do. We stayed 4 days and 3 nights and will definitely be back again for a longer stay!

Prior to arriving for our stay the resort’s website was down and we were unable to plan the entertainment and activities ahead. After our check in, we were greeted by our butler’s and were informed of romantic dining options but there was no mention of the additional charge until were checking out and saw the additional charges to our bill- specifically the floating breakfast. The atms were down most of our stay which caused quite an inconvenience when wanting to tip. Lastly, we were a little disappointed in the price we were quoted to be shuttled to the airport- for the price of our stay airport shuttles should be included.