It is conveniently located right across the mall, shopping area, the zoo... Taxis available anytime if you don't have private transportation. As a Belizean, we love this hotel for its location. Breakfast is the best. 10 out of 10. Always delicious! Pool is great for kids too. Always clean.

The rooms are not well lit. The wall lights sometimes are not enough. Towels are very limited in the room, but front desk assist with no issue. TV channels are all in Spanish. Understandable as this is Mexico. But this hotel has a lot of Belizean influx, so a few English channels would be nice. A future project the hotel can contemplate is Netflix on the room TV.

The hotel is located outside the center, on the site of a large shopping center. However, we chose it because it is about the best hotel near the ADO bus station (about a 10 minute walk). We had room 223, a good room and a good night's sleep because the hotel is far from the (busy) road. The breakfast, which was more than sufficient, was included in the price. Given the relatively limited price, the hotel scores well in terms of price-quality ratio. A good hotel for a night, for example on your way to Belize. The very helpful employee at reception called a taxi for us, for 50 pesos you can get a taxi to the so-called 'Nuevo mercado' where the buses to Belize leave. We expected many travelers there, but there were only 6 people on the bus (at the end of January).

The downside is that there are hardly any restaurants near the hotel, only some kind of food stalls. After some searching we ended up at Positano, a nice Italian restaurant.

The location is perfect. The mall is literally next door. Thankfully there are elevators too and you don't have to be walking up and down to the different floors. There is a free parking lot and the wifi is pretty good too, the staff is friendly, free breakfast and coffee all day long. And being 4 and 5 storeys up, the water pressure to shower is perfect!

Our check-in process was very long. Perhaps it was one of those days when the system is not working to its full capacity but we booked two rooms and when we arrived, they had no idea we had a booking and it took a while to process our booking. We were asked to return in an hour and the room should be ready (since we were there before the check-in time). But when we returned about two hours later, our second room was not ready and we still had to wait some more so it can be processed. But hey, other than that, this place was great!

The staff at reception were very friendly and most helpful (free hotel shuttle arranged within minutes, use of their safe car park etc) . Good location, situated next to a large American style mall. With its food court it was perfect for a quick meal any time. We found it a safe and convenient location to stay overnight before taking the ferry to Belize. Nice to cool down in the pool too.

Some noisy neighbours that night but not the hotel’s fault

I like the breakfast, it was delicious, the room was good with a really good temperature. I really love the transportation from the hotel to the malecón because it was a little far from there.

The room smelled like cigarettes, but the hotel staff give us another room, excellent attention, the internet was super slow and if you have to work its almost impossible... We had an encounter with a very rude lady from the staff but I just don't remember her name. I wish we could use the transportation service to the airport.

I liked the location of the mall and the breakfast was decent.

I didn't like not having internet when I arrived. I have stayed several times and it is the same every time. No internet is available until the morning. And when asked at front desk they cant do anything about it. Interent is a very basic necessity and should be standard.

Good location, close to a mall for shopping, very good complimentary breakfast, clean. Front desk daytime manager was very helpful getting us cab and dinner ideas.

The internet was not always working. Had no hot water the night before we checked out and the next morning.

The location

The bed sheets and pillows had a weird smell, and the bathroom seemed clean but it also had a very strong smell sometimes, I also kept hearing noises either from other guests or staff and that was a bit frustrating while trying to sleep.

The room was clean and nice, good position and a lot of space for parking. Breakfast has a good buffet with a satisfying choice between sweet and salty food.

There was a strange smell which we could not eliminate since there are no windows in the room.

I liked the idea that the staff was courteous and bilingual.Also that the breakfast served was fresh and of a wide variety.The location was perfect for my family and I as taxi was easily available and the multi plaza was close by

I think that they can improve by having a set of rooms ready at an earlier time because some people travel very early