It is a beautiful brand new resort and the butler service is amazing. The restaurant/bar staff are all so kind and helpful.

There are staff around the resort/in the restaurants with other business owners (wedding planners etc) and in the restaurants these staff/people were getting faster service than paying guests. The sales man who took over half an hour of our day trying to sell us a Hyatt hotels unlimited membership. Our room wasn’t made up one day at 4.30pm. Received no apology or anything. We were there celebrating our honeymoon and expected a bit more for the price.

The Impression all-inclusive luxury resort inaugurated in Isla Mujeres in May 2023 and we stayed in 5 nights mid-August. This is our un-biased (not sponsored) review: Arriving by catamaran from the port of Cancun - Marina Hacienda del Mar - you are greeted by your personal butler - in our case Alexis, whose hospitality exceeded our expectations - who will show you around the hotel and its facilities: A rooftop terrace with infinity pool, 3 pools overlooking the bay, and a magnificent pontoon offering a wave-free beach with turquoise water (and a slide to jump into!). The views are breathtaking you can’t get enough of it (see pictures). Restaurants: SAKE - Japanese fusion where every dish is good (we tried it all). The teppanyaki experience is also a must. WILDFIRE - steakhouse with a wide choice of meats and side dishes. Lobster mac and cheese and entraña highly recommended. SPEZIA - Italian style that has nothing to envy of the restaurants on the Italian coast (where I live). Focaccia, burrata, fritto misto and lobster tagliatelle are a must. LA VISTA and MERCATO offer Mexican and international cuisine, as well as an à la carte breakfast. CACAO - coffee shop with delicious pastries, open 24/24. Bars: UNIK - rooftop cocktail and party bar with DJ ISOLA - lobby bar with a wide selection of cocktails SHARK - friendly pool bar TEMPLE - pre/after dinner terrace with themed nights BEACH - actually a hidden bar with an excellent daily sunbeds service, thanks to the hospitality and proactivity of Elio and José. The ROOMS are spacious, the equipment modern and the materials splendid. Our air-conditioning was faulty, which led to an immediate upgrade, thanks to the responsiveness of Alexis and Muriel at the front desk. ACTIVITIES are listed daily and sent to you via message by your butler. They include: Meditation and yoga, arts and crafts, mixology, sunset watching on a catamaran, live music and romantic dinners.

What isn’t there to like? This hotel by far was the best I’ve seen and I’ve travelled around the world a fair bit. Everywhere you looked it was perfect, you felt the luxury feeling as soon as the boat picks you up. The butler service Omar was fantastic and all staff in the whole resort were exceptional.

Loved everything!

Get air or fans for the elevator other than that everything was great.

No air in the elevator, climbing 81 stairs every time we went to the beach, please get an elevator

Breakfast was great

Came here for our honeymoon and had the best time. This is a stunning hotel with an amazing view, especially for sunset. We stayed in the signature suite which had a private hot tub on the balcony. All the staff were friendly and accomodating, the facilities were top class and the experience from start to finish was luxurious. There are great restaurants- the hibachi was our favourite. The catamaran transfer is a great way to start. You’ll never want to leave!

We loved everything.

The property was spotless clean! The butlers made sure you had everything you wanted any time of the day. We loved it!!!!

The beach was small but pretty

breathtaking location, amazing amenities, staff and all people onsite were welcoming and made you feel right at home. Overall 10/10

NA

The location is literally the best ever And butler frank was amazing

The sales pitch for the unlimited vacations

Everything because is excellent in all