Absolutely everything! From the incredibly friendly, polite and joyful staff, delivering impeccable 5 star service, to all of the never ending, high quality, food options; to bars serving the most delicious cocktails, to the most beautiful facilities and decor... Not to mention, the most gorgeous beach I have ever seen! Endless activities and events. Wish I had more time to enjoy everything that was on offer. Nothing short of perfect! My husband and I had the most wonderful honeymoon. We are so happy we chose Secrets Maroma Beach. Our stay was unforgettable. Shout out to Mario at the Preferred Club Check-In and Alfredo at the Preferred Beach Club. Loved every second, and cannot wait to go back! Secrets Maroma Beach has a special place in our hearts. 💙

Leaving to go back home :(

Fantastic stay at the hotel and all staff were very friendly and exceeded our expectations

Check in was out of kilter with the rest of the service received. Seemed uninterested and no welcome drinks as promised

Beautiful property; fairly traditional style. Very nice beach with clean sand - beach walking was a joy. Common pools fairly busy, usual crowds around swim up bar, etc, but property overall never felt crowded. Swim out room was bliss. Staff were exceptionally attentive and helpful (room concierge and activity leader in particular). Lots of activities, which you can do - or not.

Food services were adequate, but not consistent. Some restaurants better than others, and even varied from night to night. No reservations - but waits of 30-45 minutes; turnover between sittings not efficient. Impressive environmental programs portrayed, however ubiquitous use of plastic water bottles, no in room waste sorting, gas powered gardening equipment (loud as well as environmentally poor) were a bit disappointing.

Loved loved loved this place! Abosulty stunning and above and beyond in terms of customer service and facilities! There was always something to do....you never even need to leave the resort. There was a show or 2 every night and plenty of surprise activities/events during the day. Our concierge (Roberto) and the pool concierge (Alex) and server's (Daniel and Elliot) took amazing care of us! We felt so spoiled and blessed during our stay...we were sad to leave.

The staff were great. It was really important to us that the staff were welcoming to our dog. They were great! We will definitely go back.

The only thing we didn’t like was how a few of the staff tried to push the agm member package on us. We said no. We wished they didn’t continue to ask.

I can not say enough wonderful and amazing things about Secrets Maroma and Secrets overall . I could spend all day singing the praises of Maroma and Secrets Akumal but I am going to try to keep in short and to the point about my most recent trip to Maroma April 13th-19th . I have been going to Secrets since 2016 , my 1st 5 trips were to Akumal ( amazing too much to write) The past 3 I have decided to go to Maroma . They are pretty much both on the same level in all areas, its really a matter of personal preference and choice. For me now that I have been to Akumal , I just like being a bit closer to airport. So I have been going to Maroma. The rooms, service food are amazing at both resorts. I do like the gym and spa layout a bit better at Akumal , it’s a little newer and brighter. I am really into the going to the Spa and Gym , but they are both excellent. The treatments themselves were amazing. Akumal is just a bit nicer and newer the actually gym and Spa and the beach at Maroma is more of a classic Caribbean beach so it really depends what you want out of the trip. Neither resort will fail you as far as Service, Food and amazing grounds and rooms. Definitely go Preferred at both resorts , its worth the extra money, way to go, Definitely do a little hut bed at Maroma for day , I would like to mention a few staff members who made the experience even more amazing . Omar in preferred club check in and lounge for patiently organizing my requests for Bali beds and helping me extend my stay , also Antony in the entertainment team , was so wonderful and nice , extremely upbeat who was organizing and making Volley Ball fun and Eliezer and Julio at the Preferred Beach who really made the day at the beach. Cant wait to return for Thanksgiving 2022 and looking forward to Moxche at the end of May for my Birthday !!

I think its time for Maroma to perhaps redo the gym and make it more like Akumal

breakfast great as long as you got to the buffet queue before 10am, food and service in all the restaurants absolutely top notch , drinks glasses never got empty ,

buffet breakfast staff very busy after 10am so took a while to get our drinks , struggle to get a sun bed and brolly at times . too many beds reserved with no one on them for ages . pool staff need to toughen up and just remove towels and belongings and give them to people who want to lie round the pool and not the guests who have been out for the day and expect a sun lounger on there return at 4pm

"If you are looking for a serene and secluded getaway, Secrets Maroma is the perfect choice. This stunning resort, part of the Hyatt brand, boasts a spectacular design and architecture that has been preserved for 15 years. You will enjoy modern amenities and attentive staff who will cater to your every need. The resort offers a variety of shopping, dining, nightlife, and entertainment options on-site, so you will never run out of things to do. Plus, you will have access to the best beach in Riviera Maya, with its pristine sand and clear water. Secrets Maroma is an adult-only resort, which adds to its charm and tranquility."

I did not like the fact that I was not able to extend my stay. Unfortunately, 8 days is not enough time to enjoy everything that the property has to offer.

It was clean, sanitized often and beautiful. Beautifully landscaped and the amenities were many! The staff is genuinely friendly and very helpful. Our room was comfortable and furnished well. The food was delicious, from breakfast to the dinners and all snacks in between. The spa was beautiful and the service was great. The beach sand is soft and landscapes breathtaking.

The hard sell to purchase a membership to the Hyatt vacations packages upon check in. The pools were not heated and the water was, at times, too cool to swim in. After spending extra for a swim out, it would have been nice to be able to swim at all times. The bed linens and especially the pillows need upgrading.

I loved the Service especially the personal concierges Emmanuel and Roger! They really go out of their way to make your stay as comfortable as possible. Brandon and Henry also took very good care of us! Our room was not as.cool as we would like so they moved us to a cooler room and gave me an extra bottle of Champagne.

The immediate sales pitch of Hyatt’s Unlimited Vacation Club upon arrival. It would be better to ask the guests about it a day or two into the vacation.