Great resort however we found that price for food was too expensive. Also, tipping in all the restaurants should not be imposed. Should not even be mentioned. Paying $1000 for the room (cheapest option) plus $4000 minimum for dinner should cover all the tipping. And asking for minimum 18%. You will never find it in Europe. Few things they will benefit from: no tipping, have list of activities in a room daily for any live music performance or yoga classes. They should have these options. However, we didn't know about it and never got to experience. Biggest dissapointment is quality of the beach. It doesnt show on any hotel photo that they build the barrier in the water and have huge weeds issue.

Beach, high tips that every person around us was expecting (should not be there at all). Concierge service is not good.

Gorgeous facility, nature calling from every corner, beautiful and spacious room, with a heated pool as part of the room. The staff was welcoming, friendly and attentive. The food in the Banyan Tree Mayakoba restaurants is terrific. Really good. You have privacy and close to the beach. Roaming around the resort, and close-by resorts with bicycles that were provided to us was a great way to both exercise and enjoy the resort.

Food in restaurants is very expensive. However, you can also explore other restaurants of nearby resorts with more decent prices. Some malfunctions in the room. However, staff is available to address.

This amazing hotel is the picture perfect of Mayakoba! It's one of those hotel that you drive up to and say "Wow"! I'm so happy that l got to stay here!" Our villa 931 was with a direct view of the sea. The villa was large, nice and comfortable; we got a fantastic swim pool, private bed beach double shower, a good sized bathroom. The beach is not good, but I knew already. The food and the service room was amazing, the customer service was great and meticulous was very professional and always available to help us! A special mention goes to Miss Gaby and Regina! Butler specials! Thank you very much! This is a paradise place to stay and forget all your troubles.

Beach and sea

They had a wonderful breakfast that you could do either the buffet or à la cart. With every imaginable type of food, pastries, yogurt, eggs, salmon, crêpes, waffles. I also love the fact that they provided you with bikes for your own personal use so you can go all around the property and easily to the beach. Our room was spectacular and that it had its own pool, whirlpool and an extra bonus room that you can go watch TV and hang out if your spouse didn’t wanna stay up and watch TV with you. There were so many restaurants to choose from and the best part is you had your own private concierge.

I did ask for them to come fix the light mirror in our bathroom and that was never done. Was not a dealbreaker, but I thought for the price I was paying they would send someone right away.

The staff, the nature vibe which made it different from many of the hotels there that tend to be have the look and feel of big cruise ships-the banyan tree feels organic, the quality of the food, the location, loved the bicycle option with which one could tour the compound

We went off season and there was construction right next to the breakfast which was aweful noise; they attracted groups/destination weddings which at times was overwhelming and did take away from the spa/chill feeling

The hidden gem is El Pueblito no one really talks about. The food at burger shop and el fondita was amazing. Pricing was reasonable. Food was delicious. I would recommend to family and friends.

The ceiling in the living room was constantly dropping/ leaking debri. It wasnt addressed at all. No one would clean the debri on the table. We had requested for a childrens bicycle and helmet on the first day of arrival on thursday but didnt get the bicycle until monday the day before our departure. We had called multiple times. We spoke to another family that landed on a date later than us and they received 2 bicycles for both their children. That was disappointing because my son wanted to ride a bicycle the every day....

We stayed in an oceanfront suite which was very spacious. There was a private pool, and the open bathroom was spacious. The shower was equipped with steam options, making daily shower quite enjoyable. The staff was very friendly and helpful. The restaurant choices (Italian, Thai, seafood, steak) were excellent. The property was huge, but we were able to get around with bikes that came with the room, and golf cart transportation service was always available. Overall, we really enjoyed our stay!

Pristine grounds with a secluded and luxurious feel. The property has its own mini ecosystem with wildlife, fresh water, and jungle. The staff were all impeccable and the food was delicious! The beach is clean and spacious and it was easy to get a beach chair each day. Special mentions to Edwin and Alin who were so friendly and helpful every day! When we forgot our sunscreen, Edwin helped us get it from our room.

Just a lovely location with wonderful staff, beautiful room and good and varied food throughout. Could not have been made to feel more welcome - service is seamless and staff seem very happy there.

Having to leave

Loved the room with the outdoor pool. Unfortunately they few days we booked it rained so we did not enjoy the pool how we wanted.

-Did not like how our private villa the outside door was still accessible by any workers for them to open. That did not give us so much of a private feeling.