Location: The property was in great location between hotel district zone and central Tulum. Staff: The staff were super friendly and accommodating. Special shout out to the receptionists Fancisco and Yasmani and the waiter Manuel. There was another waiter (sorry I never caught his name) but he went above and beyond. We were up on the roof cabana and the stairs to go up is quite scary especially when having fear of heights. The poor waiter, despite his fears of heights served our food but he was shaken and didn’t look well afterwards. We felt bad as we were more than happy to come down to have the food instead. The cleaning staff were all super friendly and always had a smile on their face.

The key to the hotel room was a wrist band which can be lost if not taken care of properly. Their rental bikes, especially the yellow ones are not the best. There is no gear change, bell doesn’t work and no light. If renting the bike, try and get the grey ones. Breakfast: Although breakfast was fairly decent, it was the same every day and there was not that much variety of options. But overall it was still alright.

We are a family of 4 and we stayed here for 5 nights in one of the rooms for 4 persons on the ground floor. Booked completely last minute without any research and were pleasantly surprised with our stay. - great value for money - great location, short drive to beach and easy walk to the centre, close to many restaurants and great supermarket. - clean, great shower - garage parking - friendly staff, easy communication - beach towels available for free - haven't tried breakfast but there is a fantastic french bakery right in front of the hotel where we had coffee and breakfast every morning - lovely rooftop pool area. We loved the beaches in Tulum so much that we haven't used the pool at all but we went up once just to see it and it looked nice. Sunsets must be really pretty from up there.

- beds are really small - the hotel is quite noisy. There is a huge construction site right next to the hotel. Literally a new hotel being built in front of our bedroom, maybe 20 meters away. Construction would start at around 7am and it would be over by 5pm. A part from the construction noise, music and people partying can be heard quite a lot during the night. We did not care as we sleep like babies during night and we were out 99% of the day but if you are a light sleeper, like to sleep longer than 7 am or imagine spending a quiet afternoon on your balcony this is probably not the place for you.

The staff were friendly and helpful booking tours and giving recommendations for different things to do in tulum. The bed was comfy and shower was good. The hotel had a nice vibe and although we didn’t use it the pool looked great.

There was a water garden in the courtyard which looked lovely but seemed to be a haven for mosquitos as we got bitten so much staying here. The breakfast was good but often ran out of certain items so could’ve been better.

The pool was so beautiful. The room was very large, nicely decorated and appointed. The bed was very comfortable and the bathroom was big with very nice toiletries. The staff were very helpful. The garden area and entry were lovely places to sit. It was near some great restaurants and cafes. Overall we had a wonderful stay and would highly recommend Naala Tulum.

The railings on the rooftop area need some attention.

Bed are very confortable - rooms are clean and shower with space

Restaurant is not really a restaurant Pool is ok but would need to be refresh Personally even decoration in the lobby is nice the atmosphere in this hotel is cold.

The pool area, comfortable beds, lift, balcony all very nice and made our stay special.

No kettle in the room to make a cop of coffee or tea.

Awesome roof top pool, bikes for hire, and good location

Hotel service charge of 20% was automatically added to everything (drinks, food, etc) ordered at the hotel. The waiter said that this is a shared amount split by all staff at the hotel, so I felt really bad that the waiter couldn’t have his own tip. I guess we could’ve added more tip on top of the service charge but it must be remembered that people from European countries etc aren’t as familiar with tipping as Americans are and assume that “service charge” is tip - so this can be misconstrued and isn’t fair on the waiter. The hotel should lower this service charge or allocate more to waiter to allow more tip to go to the waiter doing the work…

Good value for money. I stayed in other hotels in Quintana Roo where I paid same price and service was way below. Spacious rooms, great location, rooms cleaned properly. Clean towels and good shower pressure (also not a given in Mexico). Cool design of the hotel and amazing rooftop pool. Good location but need a quad bike or motorcycle to get around. Happy hour with great cocktails and good price.

Poor breakfast choices. Only pancakes, eggs and cornflakes. I’ve latte is not part of the “breakfast included in room”. also a shame that there is no bar in the hotel, rooftop is closed in the evening so need to go elsewhere to have a drink.

Great rooms and decorations. The front lobby felt like a jungle without mosquitos! The rooms were comfy and air conditioning was great. The area felt safe and dispute having lots of underground parking, I did not want to pay so left my car parked out front and it was safe. The pool at the rooftop was clean and pleasant, the breakfast was good, and overall the room was comfortable. The sheets did have a humid smell to them, probably due to the air conditioner being left off. Overall a great stay!

The property was set back from the street. Sheets on bed had a humid smell to them, but products toiletries were fresh smelling.

- Spacious room. - Amazing pool area. - Very nice tropical garden on the bottom floor (don't forget bug spray!) - Very good drinks at the restaurant bar, and I was honestly surprised by the quality of the dinner I had the first night. The grilled fish dish was very tasty. - You can lend bikes directly at the hotel, sure it might be a bit more expensive than other services but it's very practical to just park it outside the reception. I thought the bikes worked well and were in pretty good shape.

- The rooms walls and floors could have been nicer, it looks a bit too industrial with the chipped paint on concrete since so many other aspects of the hotel are much more elegant. Having a door for the shower would have been practical so water doesn't splash onto the bathroom floor. - Food and drinks were definitely expensive, which is expected since it's a hotel restaurant, but it's a bit too much. Breakfast is decent, but not worth the price of 300 pesos. - By foot it does take quite a bit of time to get to places, I definitely recommend bikes if you want to explore the town and not pay for taxis.