Front Desk Staff Friendly, Security Guard very helpful and nice, Extra Pillows, Great Bed, TV offerings, Dark out curtains

1) My wife and I have stayed there at least 10-12 times and very satisfied every time. HOWEVER, we always get asked if we have stayed here before?? It would be very nice if they actually could see under my name they we are regular guests here at this property! It would be more personable IF they treated me like I have been there before and am a regular customer. 2) We do NOT like the recent policy of having to PAY for a 2nd Key Card!!!! Not good.

Location, comfy beds, rooms are big enough.

AC and Fridge are noisy, if you are sensitive to noise, Avoid. In booking reservation, late checkout is included(is not specified the time limit is anyways) At the hotel, the checkout time was the same for all guests, and I have requested to use my late checkout, they told me they don't have that service.

Perfect for a long term stay. I made use of the laundry while I was there which was great since that allowed me to pack light. There is a kitchenette with an electric burner, a microwave, and a fridge with a freezer. Housekeeping cleans once per week.

The manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise. In addition, the toilet in my room had an issue with the cistern where it would drain or not fill all the way. Blankets were very thin so I bought my own.

Fast check out, supermarket 2 mins walking, very quite, working TV, good spacious bathroom, hot water, clean room.

No cups, cutlery or crockery. Even though each room offers a small kitchenette. We had to go and buy disposable stuff in the supermarket (two mins walking)

Very well located. The room has a good space and the beds also good. The staff are very kindly.

I don’t like the cleaning policy. Also I found some hairs in the bed and at in the bathroom where comes from old guest, then this has triggered a question on my mind … do they replace the pillow covers and sheet?

Simple, comfortable room. very clean. Great Value.

While listed as a suite (with small kitchen) there was not a single utensil or anything with which to cook or eat.

Extended Suites are a bit like the British Premier Inn or Travelodge so no character really but you know what you’re getting. The Merida hotel is brand new and a carbon copy of the Cancun extended suites. It’s a little far out of Merida but right next to an enormous supermarket which is brilliant. Traveling with my 3 year old daughter, I stayed 2 nights and it was very convenient. We drove into the Old Town to visit. The hotel is very clean and simple. We loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying machines. The fridge and kitchenette was useful. Depending on when you book, the price is very competitive vs for example the Holiday Inn you can see from your window! I would recommend it for families.

They have a nice looking swimming pool but this is currently closed “for Covid”. I’m not sure why they can’t open it really but I am sure they have their reasons. I understand that in normal times, you can use pots/pans from the hotel but the cupboards in the kitchenette are empty. I can’t say this was a problem but we did buy cutlery, and glasses from the next door supermarket. It may not be clear, and no issue at all if staying short term, but they do only clean once a week. The receptionists were lovely but spoke limited English. I was traveling with a child and a lot of bags and was a little surprised not to have been offered a tiny bit of help with holding doors open etc (the Receptionist guy at Cancun in contrast did) - very minor thing but I noticed it.

Wonderful staff, I would like to thank Enrique and express my deep gratitude to him and the overall wonderful team, thank you for everything.

Quiet, clean, tv, courtesy of staff, a/c quiet, Great pillows & extra pillows!

Too bright lights! No dimmer. No small lights. It's either headache bright or dark. You should have complimentary WATER bottles in the room! And I realize for Covid precautions you can't have dishes, utensils, or cooking pots - BUT why not Styrofoam coffee cops that are microwaveable??? And microwavable plates?

The staff is amazing! The property is clean and close to bus lines. We have stayed here before and love it! And will again❤️