Big room with a nice kitchenette (which we didn't really use but was nice to have). Nice big rooftop pool. Location was convenient for us as we needed to drive to be close to Progreso, but it's far from the city's center.

Breakfast was really basic and not very good. A restaurant on the premises would have been great. Gym is also very basic, just some cardio and free weights.

The property is quiet and close to the bank and the malls. The lobby and rooms are inviting and have everything an AIRBNB would have. This is my favorite hotel in Merida.

I have stayed here several visits and this time the room was not as clean as it should have been. Some of the walls in this unit were dirty. The hot was not working this stay.

We love staying in this hotel every time we visit Merida. It is very comfortable, clean, beds, pillows and towels are very nice.

Every time we visit we feel that the breakfast offered is of less quality. No pancakes or waffles this time. Chilaquiles sauce very watery. Not a lot of options.

The hotel is excellent, the breakfast really good. The only thing is that to get there they have to put the name up on the building because with the location they give you, we get lost. Was really hard to find the hotel. After that everything was excellent.

the concept and location was incredible

The lack of room service (food and drinks)

Selected suite so ample space.

Took an extremely long time to get hot water to flow. Example? Ran water for 15-20 minutes and still called maintenance. Lol he just waited too. Lol

Place was nice. Check in easy and the lady nice. Room spotless and well prepared. Bed comortable.

Shower in the morning the water took forever to get hot, and it wasn't hot.. Terrible. No guides to using the things in the room. Had to guess. No one said to use the mag room card in the elevator. The mag card to enter the room, the door was sticky and didn't open right. Weird. The staff on check out was a little arrogant. It was not immediately clear to me why. But he helped me with transportaion under difficult onditions. No taxis available; got an unber and the guy got lost. Check out guy's English was only passble. My Spanish was better, but he seemed to insist on English. I experience this all the time, so nothing new.

Everything was just even better than what i expected. The staff was super nice, the room was incredible, the pool was even bigger than i thought.

This is a clean, polished hotel. The kitchen area is fully stocked so we were able to make a few basic meals which is great. The location is great if you want to take day trips to Progreso, but it is very far from the Centro. The complimentary breakfast was really good. Rooftop is nice.

- The hotel decoration and design is completely bland and seems to come from a generic corporate template. If you don't want to feel like you are in Mexico or away from home, you can pretend here. - The music! They have speakers throughout the hotel common areas playing the same station 24/7, a kind of electronic techno station. Again, it's all about keeping it generic. Heaven forbid someone hears a real song. Don't get me wrong, there's a time and place for good dance music, but why are we listening to techno music at 7am for breakfast? - The rooms don't have balconies, which is strange for a place that is warm year-round. The rooftop pool area is nice though.

The facilities Friendly and helpful staff Comfy rooms Parking

The air condition system: too noisy!!( Specially at night)