Perfect location and hotel for a short break in Mongolia. Room was warm and very comfortable and overall facilities were good. Probably not a 5* hotel by other standards but nonetheless hard to complain . Breakfast was simple and well stocked with Western and Asian choices. Nothing fancy but perfectly adequate. The staff were excellent. Helpful, courteous and friendly. Always happy to help and in particular Delgermaa and Azjargal who went out of their way to organise a trip to the countryside for me ! Thank you to the Tuushin Hotel. Job well done and would certainly recommend !

Minor point but would be nice if gym opened earlier.

Very friendly staff, great location. Excellent food. Rooms are clean and comfortable. Would defiantly stay again.

The waiters at the Lounge, don't continue to walk around making sure people don't need anything. Are always out the back in the Kitchen, the bar is always unattended. You have to ring a bell or walk up to get service. They should be constantly taking note of the patrons to make sure they are served. You can wait up to 10 minutes to get someone's attention. The staff are very friendly and helpful when you can find them.

Location was fantastic as a base. Although it did take 3 hours from the airport to the hotel at midday. Heading back to airport at 5:00 in the morning it only took an hour. The staff was all very nice. But had little useful information on times and sites, but that's Mongolia an interesting country but still developing.

Somewhat dated hotel. Why they bother to change the carpet in the elevator every day so it reads today's name is a bit weird. It would be better to make sure you had a clean carpet in the elevator.

Prime Location: Situated in the heart of the city, just off the main Sukhbaatar square, the hotel offers easy access to popular attractions, dining options, and shopping centers. Staff: A highlight of the hotel, the staff shines with their warm, accommodating nature and readiness to assist, making guests feel valued and well-cared for. Cleanliness.

Expensive: The hotel's rates are higher compared to other comparable properties in the area. Aesthetic Stagnation: Despite its clean appearance, the hotel's decor and facilities show signs of age. The charm of yesteryears now hints at a need for modernization to meet contemporary 5-star standards. Mediocre Breakfast Quality: Despite the great variety of breakfast dishes, the quality and taste of the food is mediocre.

The location was excellent, very close to the main square. The front office staff were very friendly and helpful and happy to accommodate our request to split the room charge. The rooms were very large, we had a suite for 3 people and a double room both of which had ample extra space. The hotel was very clean and the staff I The restaurant were friendly and attentive.

The breakfast was acceptable and had a number of Asian options. Simple things like bigger cups and more plates available would have made a big difference.

Service by Reception staff. Ulzil & Deegii were exceptional ladies. Made sure our stay was as comfortable as possible. Helped & guided us properly. It is not a 5 star hotel - 4 star. little run down but excellent location. i think it is too busy. lobby was just average. Rooms are big & clean. little over priced or could be that we went in the peak time.

Nothing much. all was OK. Lobby needs improvement & lifts also. More items in breakfast. Toilets in Lobby area were dirty

The location was excellent. The staff were friendly and helpful. A good breakfast and comfy bed. Excellent views from the restaurant on the top floor. The top floor restaurant didn't always have the dish you wanted available, for example one evening no pizza and never any risotto. The little restaurant on the ground floor on the left as you walked in was very good, the staff there were so lovely and we didn't have any issue with getting any of the dishes on the menu.

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Location is excellent and staff is outstanding. A special note of merit: I had a problem with a tour operator. The hotel’s handling of this problem was “simply” exemplary, as you would expect from a five-star hotel. Thank you

Furniture is a bit outdated. Breakfast could be more varied.

Everything was fantastic. The staff were exceptionally helpful. The hotel was clean, efficient and very comfortable. The lounge on the top floor served delicious food and gas fantastic views of the city. The location is perfect and has everything you would need. They even offered me a free room upgrade. I’ve stayed twice and would definitely stay again.

The only thing that was a bit annoying is the lack of plug sockets in the rooms. I had to charge my phone overnight in the joining room (my room upgrade gave me 2 rooms) so I was worried I wouldn’t hear my alarm in the morning!

Dated but clean

Long elevator wait time. Housekeeping staff was terrible - Bad attitude, do not understand “Do Not Disturb” light and comes into the room despite light being on. Almost pushed an elderly guest over (others caught him in time) with their cart inside the elevator (no service elevator apparently) because they cannot be bothered to say “excuse me.” Bathroom sink a bit clogged.