Abdul was a wonderful host. Very attentive offering help and advice for exploring the area. He speaks french, Spanish, Arabic and English very well The room was very clean, spacious and quiet. There was a kettle to make drinks and a small stove, although there were no plates or cutlery only a couple of glasses. Breakfast was very good including eggs, croissants, two types of bread, olives, honey, jam, juice coffee etc. It is a short walk to the centre where you will find all the necessary shops,cafes and restaurants. We really enjoyed our stay.

No coat hangers in the cupboard. No mug or cup for my morning tea! But not really too much of an issue. The blind in our bedroom was broken but we were so tired it didnt really matter after our explorations as we were tired.

The rooms were beautifully decorated and had a lot of natural light. The staff were very friendly and hospitable. We were greeted with mint tea and Moroccan pastries upon arrival. They even dropped us to the bus station free of charge. Breakfast was exceptional. It was fresh and there was a lot of variety. The shower has a lot of power (so be aware when you switch it on!) The location was great as the taxi pulled up to the door and we didn't have to cart luggage up and down stairs. They even had a lift. Highly recommend this place.

Nothing - all was excellent!

A cozy historic hotel in traditional Marrocan style. Beautiful interiors: doors, ceilings, bathrooms, beds, all in the blue city style. The large terrace in our room had a beautiful view of the mountains and the blue city. We enjoyed a delicious breakfast of traditional Maroccan cuisine served in the atmospheric restaurant on the first floor. We arrived by car, the underground garage that the hotel provided us with was very convenient. The cleanliness of the room and hotel, the delicious breakfasts and dinners, the comfortable beds, the kindness of the staff all left us feeling as comfortable as home. We celebrated our 25th birthday in Shewshaun. The lovely hotel staff prepared a birthday cake and a warm welcome. A sincere thank you!

Excellent service by the staffs. Aziz , Muad and other guy ( I forgot his name, apologies, he was also super supportive ). Initially I planned to stay for a night, however, when I experienced their service, I decided to extend one more night, Aziz gave me a free upgrade to a nice suit room with good mountain view. Main highlight is parking, if you are travelling to Chefchaouen by Car, this is the best hotel to stay as they provide under ground secure parking. Also, Aziz helped me to park my car inside the garage safely. Room was very beautiful with Moroccan authentic blue interior decorations ( as shown in picture). Really worth for money :) . Also they served good breakfast. My family was very happy with this property. Happy to book this property again when we visit next time.

An excellent choice if you have a vehicle. It’s easy to find and there is underground parking with an easy slope for motorcycles and CCTV. It’s a 10 -15 minute walk to the main Kasbah and square. We were given a choice of rooms - great service - and only took the smaller one because it was easier to get our motorcycle stuff there. Our room looked inwards to a central space so there was not a lot of natural light though there was an outside seating space. There is a lift and the rooms have fridges. The shower was excellent. The bed was comfortable for us, though like all Moroccan beds, quite hard.

The room was quite dark and while the ceiling lampshade was beautiful, it might be better to have clearer ones.

The receptionist Mouad is super kind and helpful, willing to help us any way he could. He also managed to accommodate us in a bedroom that fit our expectations according to the room we had booked. A good thing about Puerta Azul is that you can be dropped off by car the door of the Riad, since it's not inside the Medina (most of the places will need you to climb many stairs to get to it). There's also an elevator inside, which is not always the case in many Riads. The breakfast is okay. The room was cold but comfortable, with hot water shower. We paid 10 euros to have our clothes cleaned, which we felt was fair. At first we were a bit cautious about the location, since we went during Ramadan and it was pretty empty at night - but after a bit we started to understand it more and had a great time in Chefchaouen.

The hotel is located outside - but at walkable distance from - the Kasbah, near the taxi stand, which makes it quite practical if you come with public transports. Rooms are clean and new, breakfast is good and abundant, staff is courteous and professional. The hotel also has a free parking.

Absence of soundproofing in rooms.

It is almost the end of our two weeks trip in Morocco, and it is the best hotel we have stayed in. Actually, the first one that delivers all the promises. Rich and thoughtful decoration. Big rooms are very well equipped: safe, electric kettle, hairdrier, fridge. Everything works, nothing leaks, beds and pillows are comfortable, blinds on the windows, good shower with hot water (not always the case in Morocco), and outlets next to the beds. You appreciate all those details after weeks of travel. Tasty traditional breakfast. Very friendly stuff. We got free upgrade of the room just because they had a better room available. There is a parking under the hotel, on the street at the entrance and a fenced parking 50 m away. A short but steep walk to Medina.

Nothing to complain about.

We enjoyed the decor of the property, which was full-on blue, in keeping with blue buildings that we would discover in the medina of the 'Blue City'. I appreciated the underground parking area, although it seemed to also be used for storing bags of garbage (which the cats scattered about). The young staff members checked us in promptly and were helpful during our stay. Our room was a good size and was comfortable. Whilst located away from the medina, it only took about 10 minutes to walk (uphill) to the medina gate.

No complaints

The hosts were AMAZING! Aziz went out of his way to help us and made us feel very welcomed. They even gave us a free upgrade to celebrate our anniversary. We really enjoyed our stay there. They were so kind and accommodating. The hotel is a short walk away from the main Medina and tourist sites. We enjoyed being in a more "local" neighborhood and did not find the navigation to be difficult at all. The hotel is well decorated with the very blue theme of Chefchaouen. We enjoyed the vibe at the hotel, it was very authentic. Definitely a charming place. The welcoming tea was a delight too. Also, in addition to our stay, I ran into some difficulty during my stay in Chefchaouen and my passport was misplaced. Aziz went above and beyond to help me and communicated as soon as he found out. I was very grateful for his support and would have been lost without him! Thank you so much-- we will never forget your kindness.

Nothing! It's easy to like this property.