We had an extremely pleasant stay at this Hotel. The Pool complex area was superb. The room was spacious and the staff were generally courteous.

The Fridge in our room was not working. We reported the issue on five consecutive days, however the matter was not looked into during our stay ! Disappointing because I have medication that needs to be kept refridgerated !

Restaurant staff, housekeepers and the doormen were really friendly and helpful. The room was spacious. My son loved the pools and slides. I liked that there was another good sized pool that was quiet.

My personal preference is a softer mattress but after staying in several hotels I see they are generally very firm in Morocco. I also found, like others have that payment wasn’t taken even though booking.com sent an email saying it had been. This led to some confusion with front of house staff and having to pay on arrival.

Excellent hôtel, spacieux room with nice view,staff are especially great friendly and helpful notably Samir of reception who made our stay extra special

Nothing

Nice and quick check in and check out. Nice swiming pool area. Very nice sized rooms and comfy bed. Good water pressure for a nice shower. Good breakfast for morocco standards. Nice to have a small fridge in the room to chill some beverages.

Toilets a bit outdated, no lights in the shower cubicle area and some cracks in the bathtube that was covered with some sort of grout or cement. Card holder to keep the lights on in the room had the lid broken, luckly still worked.

Space

They sent me in a far-distanced room, 10 minutes walking distance from the lobby

Food

No kids club and no animation

Amazing swimming pool and poolside facilities. Very good Breakfast. Cosy room. Lounge room was also a great addition too!

Wrong room on night 1 due to overbooking- but Yasmin was very helpful the next morning in promptly getting us to our correct room. Carpets and hallway are a bit dated and could do with makeover.

We had a great time with the activities at the pool and the other guests. The animation was a blast and the staff were very active. Our other guests also had alot of fun and well relaxed. Enjoyed a great breakfast with all fresh food and lots of choices. If any other review has wrote a bad experience it's only due to there expectations and poor people relations. All our 20 guests were more than happy with there stay, and stayed longer than planned.

No comment.

We loved the hotel! The staff gave us the most heart warming welcoming! The room was super clean, the bed was literally huge and comfy, And when it comes to the breakfast, it was more than enough!!! They even have a station for making fresh custom omelettes, baghrir, msemen and a fresh juice section!!! We were amazed but sad that we didn't have the time to experience the spa and the indoor pool! We will be back for sure and for more days next time!!! Nothing but the best impression ❤

The staff were fantastic and very accommodating. In particular Mohammad who provide service for excursions offered great customer service and provide excellent advice around Marrakesh. The waiters/waitress were very friendly and always provided excellent customer service.

The only thing I would say was the gym and spa facilities was a long way to walk to access which was the other side of hotel that was adjacent to another hotel.