Excellent friendly staff in all areas of the hotel. Always smiling and happy to chat and be of assistance. We had an extra large room with views of the lake hot and cold Buffett breakfast available not a very large selection to choose from. Lovely hot shower in the morning with really good water pressure. A leisurely 15 minute downhill walk into the main town centre of Queenstown with all its amenities , which of course means uphill on the return trip. We stayed 4 nites and opted to save The Kiwi's by not having our room serviced. A big shout out to the gentleman who fixed the in room safe within minutes of our call for assistance. Highly recommend booking a slot in the indoor spa bath facility as well. Would definitely stay again. The restaurant also had special dinner nites such as pizza and a beer for $20. Also had happy hour on cocktails as well nightly. Extra comfy beds with lots of pillows.

Maybe could have had more breakfast options

View was lovely. Bed comfortable and spotless. Staff friendly and accommodating.

Bathroom needs upgrade.

We've been traveling all over for the past year and this was one of the nicer hotels we've stayed in at reasonable prices. The location was great; we walked into the downtown area every day. The views from large windows were wonderful. The room was good size. Beds were comfortable. The lounge and staff were very vice and friendly. They stored our luggage since we arrived way before check in time; when we arrived back from downtown, they had already put our luggage in the room. We highly recommend this hotel.

Our room was at the end of the building and the WIFI was slow; really needs to be upgraded. Mentioned it at checkout and they said they would look into it; it might need a booster of some sort.

Requested a room with lake view and the view was absolutely amazing with snowcapped mountain in the background. Room was warm, comfortable, and considerably clean despite very poor reviews from previous customers. Location was very close to town and the lake. Staff at reception were wonderful: kind and helpful.

With the price we paid, there could have been more complementary food or drink in the room. Only tea, coffee, and hot chocolate were provided. Mugs were not washed although room was cleaned after the first night. There also seemed to be confusion regarding checking out because the cleaners knocked on our door at 9am to ask when we were checking out although we were told that check-out time was 10am. The cleaners told us that in their system we had already left. This also explained why our wifi was cut since 8am that day. We were also told that our $50 deposit would be released after check-out but we have not received it so far. We will wait to see whether we get it back next week.

The view from the bedroom and balcony....just WOW! Even the layout of the suite.... I wish I had something like that for my own home! Very close to the Queenstown Gardens and shopping areas. If ever we get a chance to come here again, I will want to book the exact same room!!!

I suppose parking space is premium in certain places and not wanting to have the rental car damaged or stolen at night (parking in the side streets), we had to pay $15 a night for secure parking. Wishful thinking but buffet breakfast should be included, not having to pay extra for it. I'm a pig when it comes to food. Oink oink....

We chose a lake view room and it was a good decision. It's an amazing view! The room was large and the bed very comfortable. The property is a short walk from the centre of town so v well located. There is secure on site parking for a small daily fee.. a real benefit in busy Queenstown. The staff are really lovely people. Helpful and kind. We ate at the restaurant once and the food was good. There is a guest laundry .. helpful if you are making a longer road trip.

The facility isn't air conditioned. It was only an issue for one summer night for us but a fan was available and made the room temp perfectly ok. It cools down considerably at night in Queenstown.

The lake view of the room was fantastic. The location of the hotel is also very convenient, it's a short walk to the shopping area across the park, and a minute walk from the bus stop that coaches pick up for day tours as well as all the public transport. The room is of decent size.

The facilities inside the room (eg kettle, hair dryer, shower) were on the older end, though all functional. The bed seems to been quite worn out as it sank deep. The bathroom floor mat wasn't clean when we got in and housekeeping didn't swap it even when we left it on the floor, but it wasn't a big deal so we didn't request to have it changed explicitly.

Located just a short walking distance from most main Queenstown attractions and facilities. Room was quite large and had an excellent scenic view of the lake and mountains. Easy entry and exit to the block I was staying in via a secure side entrance. Breakfast began early at 6am.

Even if they are standard practice, the credit/debit card surcharges were unwelcome as was the thirty dollar charge for each breakfast...a significant financial blow on top of already considerable nightly room rates. My section of the hotel had no elevator access unless I climbed some stairs, including with heavy luggage when I checked out.

The room we had booked had a picture perfect view of the lake and surrounding mountains. It was a Fabulous view. The location was good as you could easily walk to the centre, the gondola, lakefront walk, yet it was in a quiet area. Complimentary use of the hot-tub/jacuzzi (has to be booked), grounds and gardens nicely kept. Ample public parking nearby.

Hotel offered paid parking. The Bathroom was dated (shower was in the bath) and could do with refurbishment given the reputation of the hotel.

The views from our room were outstanding and uninterrupted. The hotel's location is great but with lots of road works navigating around a bit tricky. The hotel is well-appointed but looks a little dated and tired. It could do with some makeovers.

The hotel looks a bit dated and tired. It could do with a makeover or freshen-up. There are no shops on the ground floor so it would take a good 15 mins walk for convenient goods