We had a one night stay with late check in and early check out (6am), so was only at the hotel for maybe 9hrs in total. The employee at check in (I think Jason) was very helpful, his colleague also met us at the train station to welcome us. The offered to arrange a tour guide for Machu Picchu which we didn't take up but appreciated. We got a discounted room rate as it was a last minute booking, so in comparison to the normal price, we got a very good deal. The room was inside with no view, which didn't bother us as it was a quick sleep and leave stay. It was very comfortable and clean. Breakfast was available to us at 5.45am and they even took a pre-order to cook omelettes the night before. They also let us leave luggage in the room which they later relocated to store for the day.

Nothing to dislike at this hotel. The only observable issue was that the hot water for the bath took a very long time to turn hot, and it trickled out so would have taken over an hour to fill up, so we gave up. The shower was great though.

Amazing location. Beautiful views. Very nice and clean room - as promised. Most of the staff were helpful and nice. Enjoyed the stay overall. Would recommend the stay for sure!

2 main things - 1. Be careful about the rate they charge. They had asked me for more than the booking.com amount (including taxes). When I asked them to check, they corrected the amount the next day. 2. Checkout is 10am - which is too early. We left for Machu Pichu early morning, and I was planning to come back by 930. They asked me to give the key - so I did. When we came back at 930, room was clean and they did not want to give us the room.

My wife and I stayed here for our 30th wedding anniversary. What a wonderful hotel. The staff are all very professional and even met us at the Machu Picchu train station to carry our bags to our room. Victor was so professional and made us feel at home and made sure we had everything we needed. He helped with all questions about the Aguas Caliente and Machu Picchu area. Victor recommended an excellent restaurant and an herbal remedy to help with our high altitude side effects. Thank you Victor for your kindness!

What's not to like?

The staff was very attentive and helpful. We were met at the train station and walked the two blocks to the hotel. The staff provided us the key information to obtain tickets to Machu Picchu for the next day. We needed to obtain a ticket to get in line later in the day. This was not mentioned in any guide books and was critical. The room was very clean and well appointed with a nice view of the town and rushing river. Breakfast is the morning was also very good.

We were advised not to open the windows because of mosquitos and the windows did not have screens. So the room was a little warm at night since while we could not access a cool breeze.

The hotel was on the river in the heart of Machu Picchu Pueblo. We had a river-view room. The room was very spacious. The shower was great. The breakfast was on the rooftop deck and there was a nice assortment food. The staff was very friendly. Someone met us at the train and walked us to the hotel. She also talked to our Machu Picchu guide to arrange a meeting point.

We liked everything about the Jaya Machu Picchu Boutique Hotel. One thing I noticed was the hotel did not have air conditioning. This was not an issue for us but I think our room could get pretty warm during summer.

My stay at Jaya Machu Picchu Boutique Hotel was truly delightful! I highly recommend booking a room on the river view side, as the soothing sound of the river throughout the night was incredibly relaxing. The breakfast, made to order, was absolutely delicious! The location of the hotel couldn't have been better. Within minutes, we could walk to the bus for Machu Picchu and to the hot springs. Additionally, there were plenty of bars and restaurants nearby to explore. One charming highlight was the nearby bridge where visitors could put locks on; we found it super cute and enjoyed the experience! Overall, my experience at Jaya Machu Picchu Boutique Hotel was fantastic, and I would definitely stay here again.

No complaints.

- Very friendly staff - Beds are very comfortable - Amazing view of the river (if you take river view) - Breakfast at the rooftop with a stunning view - Hot tub in the room

My only complaint about this place: - Since the breakfast starts very early (5am), and it’s offered at rooftop, you could actually hear people moving their chairs at 5 am hence you won’t be able to sleep much. I suggest to management to at least put a carpet so guests won’t have to deal with those noises since 5 am and be able to sleep properly

The bath tub is the star in this hotel, so when we arrived tired from many walks we could rest on it. The beds were comfortable and specially the Staff (Victor and the other guys) have been great, picking us on the train station, giving us all the tips and instructions to Machu Picchu and even helping us with our bus tickets. The breakfast was very good, one of the best we had in Peru, they cared to ask us ahead what we would like and had it ready 5AM in time for us to go to Machu Picchu in the first visiting hour. I would definitely recommend staying at Jaya when you go to Machu Picchu.

The regular room have internal windows (open to internal corridors) and when people passes or uses the stairs to access their own rooms you can hear their conversation, waking up some times.

The location is very central to everything in the city, the rooms were spacious and modern with great views up and down the river, and the staff was top notch! The spa services were also very good, and actual deep tissue healing. Having a breakfast early enough before our 6am Machupicchu visit was also amazing!

That we had to leave!

As with all visitors to Aguas Calientes we arrived on the train from Ollantaytambo and it was great that we were met by one the staff from the hotel to guide us. Initially we were allocated a room by the lift but asked to be moved to a quieter room. The new room was amazing and at the back of the hotel so we had a great night's sleep. Breakfast was very comprehensive. Really friendly staff. Great location close to the train & bus stations and lots of great restaurants.

N/A