Breakfast is just okay. Location is very private which is the reason i love this place but need to ride trike to get to the d mall station 2 just to eat

The hallway is so slippery should have a mat for safety of the guest. It is very dangerous for all the guest specially the kids even i was very careful i slipped twice. Please do something about this ASAP!!!

Everything about the property was excellent but I must say that your staff was more than extraordinary! They were very friendly, helpful, polite and very professioinal. When you meet people like that while vacationing, how can you not have a great day! The room we had, triple fronting the beach, was clean and spacious. The bathrooms was just as large. I totally love the small, quiet area of your resort. It was my style of R & R!!

My only problem with the resort was the food. I would rate your kitchen as a 6 out of 10. Breakfast was ordinary and I noticed too much oil is used for cooking the eggs. I would relook your menu and update your food choice. I have noticed that not too many people have lunch or dinner in the resort.

It’s location as it is a beach front area

Slow internet to no connection at all in the rooms especially the ones in the 3rd floor

Location right on the beach cannot be beaten! Staff are super courteous and helpful - makes a big difference!

A little wear and tear / hint of tiredness but everything worked fine so all good.

Staff is very polite , and the front near the beach the chair that you can lie down an relax .Breakfast is good too.

what I don’t like is when we had breakfast at 9:30 after they serve us our food they don’t even ask us if we need more coffee or tea before they stop serving.It’s not a big deal but I order extra breakfast for the 2 of us and we have to pay extra coffee because the breakfast is over .We stay there for 3 nights and just 1 breakfast we do a bit late , but coffee I have to pay extra coz they stop serving including with breakfast.

Sur Beach Boracay Hotel boasts an excellent beachfront location, offering easy access to nearby attractions, whether through the street or along the beach.The hotel’s staff were exceptionally friendly, professional, and always wore warm, welcoming smiles. They were attentive, proactive, and consistently went the extra mile to ensure guests had a memorable and enjoyable stay. If I ever return to Boracay, I will undoubtedly choose Sur Beach Boracay Hotel again. It truly feels like coming back home, where warm and caring staff are ready to welcome you with open arms. In addition the staff keep the hotel very clean.

While Sur Beach Boracay Hotel offers a great location and excellent service, some areas could benefit from renovation and facility upgrades. The rooms are generally clean, but guests may encounter issues such as air conditioning malfunctions, delayed hot water from the tap, and noise from the refrigerator (which I personally turned off for comfort). Additionally, the breakfast selection and quality could be improved. Since breakfast is served outdoors, proper food safety measures should be considered. Items like salads and fruits may appear less fresh due to prolonged exposure without refrigeration for easy guest access. While you’re unlikely to leave hungry, the breakfast experience could be more satisfying with some adjustments.

Location, Sur has the BEST beach front! This area has the best white powder sand in all of Boracay, hands down! Love that it’s far enough from the party noise and overcrowded station 2&3, but also not that far if ever you want to go out and party on some nights! What we also love is that, it’s not overpriced! Our room was cleaned very well whenever we requested, and the breakfast always fresh and delish with the BEST view! And HAPPY HOUR for the win!!!2 yummy cocktails for the price of 1 from 1pm to 10pm DAILY 🥳 Shoutout to all the amazing Sur crew, from reception, to bar/restaurant, concierge, housekeeping and security, everyone was just so friendly and warm and always helpful! Thanks so much guys, we had such a pleasant stay! We will definitely stay at Sur again! 💕

None at all! We had the best time at Sur!

Location

Pillows are uncomfortable

Staff service was superior, they're always smiling at all times. Every time you make some request whether important or not, they always respond quickly like there's no later for them. Special mention to Ms. Melody in the reception area, which she took an immediate action on my query to relocate our room to a lower level in consideration of my senior citizen parents. I know this is somehow impossible considering how full their rooms are, but she made it quickly and possible. As for the food, from breakfast, to happy hour beverages and dinner meals were superb and value for money!

Minor issue would be, the leakage at the 3rd level hallway especially in heavy downpours which cause the floor slippery and dangerous to the hotel guests as well as the hotel staffs.

Breakfast ok but not alot of choice. Staff were super friendly and helpful. Lots of cats. Right on the beach at the very end of Station 1 which is quiet. Short walk along beach to Willy's Rock and Lambros Point (opposite direction). Short etrike ride to Robinsons Mall (P100), City Mall (P150), DMall (P100) which is the very lively. Good location for sightseeing West Cove ruins, Din Iwid Beach, Keyhole and Viewpoint. Ambience and gardens tranquil. Beach sunbeds on property. Additional towels available for beach use. Taps to wash sand off feet/shoes at exit from beach.

Wifi initially didn't work in bedroom till replaced after 48h. No hot water. Beds hard and uncomfortable. No bath. No pool but sea more inviting. Old-school tv: no wifi, no USB, limited channels. Room safe too small for 13" laptop.