hotel is in a great location - surrounded by everything you need in just a couple steps; just a minute to the wonderful pristine beach; room sizes are fair considering that it's in a small island; my family stayed in 1 standard and 1 premier rooms. ACs working well, water heater in the premier room was excellent - separate shower room from toilet in premier room. unli drinking water from refilling stations. Reception & staff super excellent. Rooftop pool is great. No hassles during check-in and check-out. *great - they use e-trikes in the island

i was expecting more from a 5-star as advertised. Premier room doesn't have a microwave oven, 306 room door lock needs more tightening of screws to smoothly open/close. I need to request for dental kit, shaving kit, additional room slippers, additional towels, additional pillows (only a pillow for each guest was ready :) - considering that it's premier room). Top of closets needs to be dusted - i put my hat on top of the closet and it collected dusts (agiw). At a 5-star hotel i was expecting a buffet breakfast and not ala carte - add to that very minimal choices of food. Rooftop pool doesn't have a kiddie space. (I wasn't able to visit the gym). Need to install a lift

The location. Pool is good.

-The water turned off while I was in the shower. -The phone can call other rooms.There was prank call from other guests in the middle of the night. -The music blaring at night. Rooms are not sound proof. -Doesnt do early checkin. Strictly 2:00pm.Even if you arrive at 1:30pm. -Extra pillows has payment.

location is great, and convenient to food and shops and the beach itself. the place is clean and comfortable. the ones with veranda is well lit and spacious. value for money. staff are helpful and polite.

maintenance may need to be improved e.g. the bidet is leaking so theres a puddle accumulation in the toilet and water is wasted. the doors security features is good but because the door is not smoothly aligned and need to be fully closed in order to avoid the security alarm, often hotel guests needs to shut the door hard making a lot of loud banging sound within the hotel.

I loved the location right in D-Mall. It was very convenient to step out and go to the beach and the restaurants. The bed was wonderful.. made for a peaceful sleep. I like the environmental attributes of the hotel.. eg. no lift and communal water funtains for fresh water. The staff were very friendly shout out to Ann on the front desk. Everyone was truly into the wellbeing of the clients. The pool is amazing clean.

The rooftop bar doesnt reflect whats in the pictures.. Might have been because of the Typhoon that went through. None of the nice colourful seating was evident.

The staff are very friendly and accommodating. It is not beach front but it is a minute or two away from the beach. The happy hour at the rooftop was good and cheap. A lot of good food options around and near the hotel. It is also better to buy souvenirs near the hotel rather than the shops the are on the beach. The transport they arranged from the airport to the hotel and vice versa was smooth, I recommend getting transfer from them.

The price of coke in can is 140 pesos. I guess that is hotel price for you.

Staffs were really good and very accommodating. The two male life guards were really good and both offered life vest for my 6 year old daughter, which we declined because she knows how to swim. It just goes to show that they are concerned with their customers safety. Hallway was well maintained and kept dry.

We went to the pool one early morning and the female life guard on duty was not in her post, and was just talking to the bar personnel, somewhat 30 meters away from the pool. It didn't bother us that much because there was only us swimming that time. But then boy went in to swim and the female life guard went downstairs. I was concerned because what if something would have happened to that boy and no one was there, she came back 45mins later with some towels. It is very concerning that a kid could just walk to the pool unsupervised and no one was around.

Two things: 1) I love the location! It saves you bucks because you don’t always have to pay for a tricycle every time you want to visit the restaurants and bars in station 2. Best part — they have a partnership with one of the nice bars in station 2! 2) The staff is amazing. We also availed their service of airport pick up AND IT WAS THE BEST THING WE DID because we didn’t have a hard time getting to the place.

Just a few insects. That’s all.

Location was very convenient: within D'Mall and close to the beach and transport options. Buffet breakfast was typical Filipino fare and was acceptable. I liked that they provided guests with water bottles that can be refilled from water fountains located around the hotel.

Floors seemed dirty or had a residue that may be left by the cleaning process. Loud music from the restaurant during dinner time was piped throughout the hotel.

Perfect location to explore Station 2, right in the middle of all the shops, restaurants and 1 minute walk down to the beach. The rooftop area is great to hang out, pool is nice. The staff are SO lovely, so helpful, and the welcome drink was perfect way to start our stay in Boracay. We pre-booked transfer from Caticlan Airport through the hotel and could not be more pleased at how seamless the experience was. Tides staff met us at the airport, lined up and bought all the tickets and paid the fees for the ferry and rode with us on the two shuttles and ferry between airport and hotel. We didn't have to lift a finger! I wouldn't have wanted to tackle this without a local as it can be confusing and very busy at the ferry port.

If you're a light sleeper and if there is an event on the rooftop you may be disturbed by the noise. There are no lifts and there are three levels so make sure you enquire which rooms (there are three) are on the ground floor if you want to avoid the stairs (the restaurant and the breakfast buffet is also served on the rooftop).

Close to everything! The staff are very nice . We stayed during typhoon Kristine and they made our stay comfortable and enjoyable. We definitely had fun at their pelican bar! Their singers are amazing!

The sink is located outside of the bathroom. It wasn’t a deal breaker but it could be a mess especially with the kiddos