Amenities and breakfast

Too much noise at night from noisy guests. I previously requested a very quiet room.

Staff were very friendly, and even brought a cake and bottle of wine up to the room complimentary for my husbands birthday, very nice touch. Excellent spa facilities and a lovely large outdoor pool. Brilliant location within walking distance to old town.

The staff were incredibly welcoming and attentive, making sure every detail of my stay was perfect. The highlight of my visit was definitely the pool area each day. The facilities were spotless, and the atmosphere was relaxing and fun. But what really made it special was the entertainment team. They were energetic, friendly, and went above and beyond to make sure everyone was having a great time. Whether it was organizing games, leading water aerobics, or just engaging with guests, they truly made the pool experience unforgettable. The rooms were comfortable and well-maintained, the breakfast was delicious with a wide variety of options, and the overall vibe of the hotel was warm and inviting.

Pool bar food could be a little better I feel but was ok.

Fantastic selection for breakfast, two decent sized outdoor pools, loads of sun beds as long as you get there early, kids club staff were wonderful with our 4 year old. Really reasonably priced bar serving great food through the day. Lovely clean, spacious room with tv and mini fridge. Helpful, friendly staff who always had a smile. Fantastic location, just a few minutes walk from the old town bars and restaurants and the beach. We will definitely be back!

The only thing we wish we had which would improve our stay would be access to an iron and ironing board. We did ask at reception but were told they only had a laundry service, which we didn’t want.

Great breakfast buffet, "junior suite" was a normal room plaus an annex as a sitting room / kids bed room so worked really well to give a family room stay. And both airconditioned (listing says one air con). Outside pool was great, but off season so very cold... But the indoor one was heated and lovely! Kids loved the slide. Great location: 10 min walk to home or the escalator to the main beach/old town! (dont walk down the main road... so much longer...)

The room was comfortable, but could be better furntiture. Evening buffet was good, but glad we only booked B&B so we could explore. Being on the main road is not great first impression but you soon forget about it.... just alway head South / Sotuh West towards the beaches!

The location is perfect 10mins from the old town Mcdonalds an kfc across the road Shopping Centre 1 Hotel down with a supermarket for all your needs Everything within walking distance Breakfast is nice and lunch menu is good Entertainment by the pool

No iron in the room No sunbeds,having to wake up at 8am every morning to ensure we got a bed wasn't fun. Mini fridge didn't work seemed to heat the food up than cool it down The bathroom smelled like mold The view we got for the price we paid wasn't the best. I feel like I didnt get My value for money

The Vila Gale was in a very good location with easy access to the Old Town and the Strip. The reception was very helpful and did see to all our needs. The waiters and restaurant stall were impeccable and the breakfasts had everything you neededvto set you up for the day. The rooms were firstclass and the cleaners changed the towels daily, kept the rooms clean. All in all I would definitely recommend a visit to this hotel. Rita Davies Susan Davies Room 144

As stated above there was absolutely nothing you could have done to improve our stay. Rita Davies Susan Davies Room 144

The food selection was excellent.

I was disappointed on the following: We got a nice letter to our room signed by the Managers inviting us to the Bar for a Farewell drink the night before we left between 5 and 6 pm. Well a Manager came just before the hour was up. He walked from one end of the bar to the other did not approach me where I was Waiting for him. He spoke briefly to 2 locals and left. On speaking to another Holiday maker they confirmed to me that they experienced the same. I believe this was a great opportunity to sell the Hotel for repeat Bookings. Opportunity missed!!!!

Breakfast was very enjoyable. Good selection of everything. Friendly staff on reception,the breakfast room and the bar. Pool area was very nice - only slight issue was a large group using the pool - possibly a stag group. They didnt do anything wrong other than were very loud in and around the pool. No an ideal situation for others who just wanted to relax

Maybe fresh tea and coffee at the table rater than using a machine

Good Breakfast (It is a buffet and best before 8.30 in the morning as it does get very busy after that time - it has an omellet and pancake station so those are always fresh). Staff excellent - we had a leaking shower hose and within half an hour someone had come and fixed it. The hotel will call a taxi for you and it shows up almost immediately. Good spa/gym etc. Always enough sun beds. Great location for the old town. Little fridge in the room so you could keep water cool etc. You can get pool towles but need to ask at reception for a token and then take that to the Spa to get the towels. There was an attempt at activities during the day, but the poor reps (despite being keen) didn't get much interest. Most people seemed to be there for a fly and flop holiday or golf. Real mix of nationalities.

the only thing we were not too happy with was having to pay to use the in room safe.