The hotel was very clean The staff were lovely very polite and helpful. The kids club staff were very friendly and my children asked to go which they never do so that was nice. Pool area great for the children The food and the choice was amazing. I definitely over indulged. The evening entertainment was generally very good but 2200 is late for young children to wait up for the show..

The onsite shop staff were not very helpful and mostly on there phone when you where trying to purchase anything or ask a question. It was overpriced and better to go into the town The animation team were always busy but spent alot of time looking after fremch/Portuguese guests as far as games/ activities when we asked about it we never really got.an answer as it would have been nice to take part

Pools were great, view was amazing, cakes were fantastic. Cocktails also very yummy. Activities for kids were awesome. We all loved the magic show, very entertaining. Our son 9 y.o. enjoyed pedal gocards and high rope activity and all the slides in the pools. Also our son enjoyed kids club. Finally, the staff was very helpful and friendly making the stay super relaxed.

The food was hit and miss. There were days with amazing food and days were the food was not yummy. Our choices also limited due to our gluten-free diet (celiac). However, kitchen stuff always found some gluten free bread for us. It s difficult but it would be great to give ingredients next to the food to make sure no one who is celiac eats gluten for example.

It's a enormous hotel with everything inside! The room's are spacious and clean, they have a good variety of food during the meals, there's pools (one with slides for the kids to play), there's all kind of activities during all day that everyone can experience for free. The hotel have sport field, gym, CrossFit and much more. The closest beach is 3 minutos from the hotel (Nossa senhora da rocha beach), there's others beach close but be prepared for a lot of stairs. There's some small stores with the basics in case of need. They provide in the begining of the stay a free bottle of water that can be refill for free in some hotel spaces. In the night there's a bar were you can have something to drink while appreciating piano, there's also others bares with different kind of entertainment. A really good experience! To repeat for sure!

The food was very good. The pools were great. The entertainment was very good. Kids club was great

The high stool chairs in the theatre were very uncomfortable. The games in the arcade area were not working properly and took kids money. There should be more areas for kids to get in out of the sun. The kids disco is on 4th floor not over in the theatre and it’s set up with games such as bouncing castle and go kart which are all extra to pay for and it is cash only, this is not ideal for every night to bring kids when you just want to do the disco.

The property is huge, two pools, great all day entertainment and polite, hardworking staff. Great if you have kids of any age as there’s plenty to do.

There’s no iron in the room, there’s also no iron to borrow from reception, the only way to get anything ironed is to put a request in to the laundry team. However, they need 48 hours notice for anything. This is absolutely bonkers. If you’re staying for a few days, basically nothing you want to wear can be ironed. Also, you have to pay for the privilege. Again, absolutely bonkers. A 4* hotel that doesn’t have ironing facilities isn’t a 4* hotel in my eyes.

absolutely loved the hotel , the staff were so friendly and nice. hotel itself was so clean. the rooms are so comfortable and clean. pool areas so big and enough sun lounges for everyone. the evening entertainment was superb. the slides in the second pool was so much fun. food was so tasty and plenty choice. the area itself is lovely with a short walk to a beach that's so nice. this is our second visit and 100% will be back.

Excellent location, very clean and beautiful surroundings. We were greeted by the lovely reception staff. Clean room with comfortable beds. Hotel is five minutes walk to the beach. We went all inclusive and loved the variety of food served. The restaurant staff are exceptional, and hard working. We loved the food and compliments go to the chefs! I must say that the staff member Samsu is brilliant, he always had a big friendly smile and l enjoyed chatting to him. Samsu you are great! 😊

There is nothing to dislike about this property.

Ready for family and no need to leave the place

Weak internet

The splash pool for the young children was amazing. Everything in the hotel is very clean and there is plenty to do for everyone.

That the splash pool is for children up to age 12 , however the facilities are aimed at younger children. Unfortunately there were no staff members supervising the splash park and some 10/12 year olds were causing havoc on a few occasions . In my opinion the splash pool area should only allow children up to age 8.

Good size pool, good staff, tasty food - standard all inclusive menu. Pizza oven was good. Spacious room.

Didn’t like that we had to hire the safe €2.50 per day. Evening entertainment wasn’t great. Lots of kids running around the pool (not complaining about the kids - just the running wasn’t safe and kept running into people) The pool wasn’t heated - very very cold!