Great location in Town Center but not on main busy stree close to the sea and main entertainment places. Good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham.

It would be nice to have a small balcony in the room.

Excellent central location and very reasonable comfort for 3* property - so, a bit of surprised about clearly lacklustre reviews from many of the visitors. The location - can hardly be any better than what it is, unless you want to rely on rental car. Ok, the most of the reviewers seem to well agree on this point. Still, a warning for non-initiated - have never before seen something so challenging as Funchal's terrain, 1.5+km uphill is likely to be a nightmare (and being comfortable with somewhat hilly Greek islands does not give a right idea about the expectations here). The level of comfort (size of room, bed, pillows, bathroom) - very consistent with what could be expected fro 3 star hotel. The room was larger than we actually expected, the beds were quite comfy (the pillows included) - and we are picky about this, well equipped and spacey bathroom. The price/value - ok, not really a bargain here. Initially we assumed that this is due to exorbitant New Year's Eve prices (stayed there for three nights, the New Year's Eve included), but, just out of curiosity, when rechecking their "low season prices", realised that the high season extra has been quite sensible - around 30% or so, so nothing really to complain about. Funchal simply seems to be exorbitantly overpriced in any season - ok, in quieter times there might be better availability to choose from. So generally we are quite satisfied with the location, overall comfort and price value ratio, and would consider staying there again.

The breakfast - ok, we agree that no eggs or any kind of hot dishes for a 3 star hotel is cheap. Still, if you need just some calories to get you going for the first half of day, you can make decent cheese and ham sandwiches that will do the job, Admittedly, we are not too enthusiastic about any type of hotel breakfasts (unless moving in an upper 4 star range) - so tried them just once, when had no time for better arrangements. What, of course, one could wish, would be a booking option without the included breakfast, and, accordingly, for a reduced price.

I was informed about the hotel and information was very useful, a folder on bed side and no mixed messages.

I like where the hotel is situated a lot good surroundings, quick access to shops and area is very easy to navigate around and close to walk tourist's visiting areas, sea close by.

We were upgraded to the Windsor hotel which was excellent.

Air con was not on.

Everything was perfect! Great breakfast!

great location, good value

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

Location was perfect!!!

Poor internet connection, almost none, main bulb in Shower wasn’t working, bathroom door wasn’t closing easily ,poor insulation, I was hearing everything from everywhere. Breakfast wasn’t great either, the coffee was bad , couldn’t even drink that .

the staff was nice, breakfast was better than expected. the room had a balcony which was a big plus

there was mold in the bathroom (sink&shower) pillows were horrible, just pieces of foam in a pillowcase. only one plug in the room, right next to the entrance door..

was on central

everything was good apart bathroom was dirty

The location of the hotel was good.

The cleanliness of the rooms was poor. Our room had an ant infestation. After asking to move rooms, the second room had food in the bed and food on the floor. The bathroom hadn’t been cleaned properly. Basic requirements for a satisfactory stay not met.