Room big enough having nice view to the sea. One of the few hotels having direct access to the sea. Good sport activity possibilities: guided classes, good gym with spinning classes, dive center, tennis court, billiard tables. Hotel has one sauna in the spa and one with indoor swimming pool. Saunas were ok though outdoor swimming pool sauna is for 3 - 4 person and its upper board is weak. I do not recommend 3 big guys at the same time sit there.

Dinner is ok but definitely place for improvement. Portions from grill has way too much salt.

Loved the location. Great for walk into Funchal buses near by and hop on hop off bus. Hotel spacious and clean. Spa on offer snd three outdoor salt water pools with a fantastic view. Breakfast was excellent eggs cooked to order plenty of choice. Evening buffet good but liked the fact you had a credit yo try the other restaurants. Traditional Portuguese 🇵🇹 restaurant was great. Other options Italian or sushi but didn’t try them. Majority of staff friendly and helpful.

The lady at the spa was very rude when we were looking for the indoor pool. I didn’t try any of the spa facilities as she was so rude. Indoor pool is small and bit at the door better signage would be good.

great location, staff were lovely and views were amazing

would have been nice to have dedicated time slots for adults only in the indoor pool. tried to head down a few times during my stay but it was too busy with families making a swim difficult, it was too cold to head to the outdoor pools

cleanliness; food was good; the staff were friendly and helpful.

I was visiting with my daughter who is a vegetarian. unfortunately, there was no automatic vegetarian dish in the Ocean restaurant. we had to make do but would have appreciated a vegetarian dish on the menu each day. we didn’t make a special request in advance as we thought that vegetarianism is quite common these days and that a hotel of your standard would have known that and made appropriate provisions.

We loved the view from the 10th floor. Food was great

Pillows were not comfortable

Spacious room that included everything we needed The staff was friendly and helpful. Infinity pools are amazing, I appreciated that they offer special towels for the pools. Breakfast and dinner very diverse and the food was tasty.

There were no drinks included, not even water at dinner.

Location, access to both pools and sea, we got a room on top floor giving us maximum view. Service and cleaning was great. At dinner and breakfast as well. Staff very attentive. Food quality and selection is amazing. Good mattresses, huge beds, great size of the room. Walking distance to center or Funchal.

Hotel building was renovated around 2012, so insides are a bit worn. If you are looking for luxury, this might not feel like it. But it was not a problem for us at all as all we needed was there.

location

the food is not up to 5 star standard.

Good location: direct by the ocean, close to many restaurants and shops, bus stop nearby to get you to city centre Restaurants on the site: as vegan I was positively surprised with options I had to choose from Facilities: very nice outdoor infinity pools

The waiting time for an elevator (living on 8 floor) was too long. Same with the separate elevator to get to the pools level. Nice that hotel aims to make all info about the hotel and facilities available via app/online but too many details are still missing. Sockets on sides of the bed are hardly accessible - just underneath a wooden panel and behing a night stand. Shower (in the bathtub) could use some refreshment. Drinks at the dinner time are not included.

A spacious room with a tv and sofa area. The room included a fridge and tea/coffee making facilities. The room was cleaned and restocked with toiletries and tea / coffee daily. The room also had great sea and garden views. There are 3 seawater pools which although on the cool side obviously were well maintained and had ample sunbeds around. The staff were all excellent, particularly the restaurant staff who had tables set up and cleared like clockwork......and were very accommodating to peoples requests.

something to bare in mind is that this is a large hotel so can be very busy and noisy. It is aimed to cater for families so the possibility of several children is present.