Overall everything was good. Everything in the room is comfortable

The main building contains a restaurant and reception. The rooms are in the form of lodges; walking with a suitcase on the cobblestones is very inconvenient. They took us there in a golf cart, and at checkout we drove up in a car. In general, there are distances, and this creates inconvenience. . The food and service in the restaurant was mediocre.

It was our second time staying at this hotel and, once again, we absolutely loved it. The rooms are spacious, clean and very comfortable. The breakfast is impeccable, probably the best we have ever had. The whole surrounding of the old ceramic factory gives the hotel a unique ambiance and there are plenty activities to be done there. Will definitely come back!

I really have no complaints. One of the days we stayed the hotel was fully booked and we had to wait to be seated at breakfast, but even then the staff was very polite and kept apologising. This could have been an inconvinience if we were on a tight schedule, but since this was not the case, it just meant we had to wait a few minutes.

We had overall a very nice stay. We mostly enjoyed the quietness and the spa facilities. The Staff was very attentive and helpful. Breakfast was varied and of very good quality. The dinner at the hotel was the highlight - excellent. Rooms are spacious and very well equipped.

What we missed were the little things that should not miss in a 5-star hotel: no refreshment drink in the spa area, no fresh coffee for breakfast (only capsule and automatic coffee machine available), and both our bathrobes for the spa were a bit worn out and lightly damaged (this is avoidable and really ought to have been seen by the staff). None of these are deal breakers, yet we felt they were regrettable details for this hotel category.

Comfortable room, great breakfast, great indoor pool, clean hotel and helpful staff.

My whole family woke up at 10:30 PM (half an hour after we went to sleep) with the guest of the next room (106) watching TV and laughing. I went to the reception and they called the guy to lower the volume. It helped a bit. But the guy kept watching and laughing until 11:45, when we finally got to sleep. The rooms of a 5 stars hotel should have way better sound isolation. The indoor pool is great, but it is located in a pretty cold area in my opinion. Check-in is at 3 PM, way too late in my opinion. The check out is at 12 PM. A 5 stars hotel should be able to clean the rooms in two hours maximum.

I love the concept of a 5 star hotel integrated into the old Vista Alegre porcelain factory. And while still running, it was a very quiet location. Our bed was comfortable and our room had direct access to the outdoors, which was great for our elderly dog. The breakfast was varied, with options for my lactose free needs and the Bacalhao a Bras for dinner was amazing. Close to Aveiro and Costa Nova, both worth a visit.

The wifi was spotty in our room.

Second time in this beautiful hotel. Everything went very well, the breakfast was great with a large variety of food. The swimming pool is nice and everything was kids friendly.

They should not heat the swimming pool outside when it's about 30C. Also, the bridge near the hotel should be reviewed, it makes a lot of noise when the cars go on top of it and might be dangerous too (but no noise inside the bedroom). Other than that nothing to point out, thanks! :)

The facilities were really nice, and the room was quite big and comfortable. The outside pool was quite warm, and it has a smaller pool for kids, which was great.

Being August, and with the hotel quite full, the bar in the pool was very full and it took a long time to get the food that was ordered. For a person with dietary restrictions, they didn´t have a lot of alternatives. Especially in the the dinner buffet.

We really appreciated the tranquility and the privileged location of the hotel, the area around Ilhavo is really interesting to discover in addition to Aveiro. The association of Montebello and Vista Alegre results in high quality infrastructure and design (fantastic outdoor and indoor swimming pool, excellent and refined decoration etc.).

The hotel has some weaknesses with regard to the five star qualification. First of all at the level of the staff, the hospitality and the quality of service is often not acceptable (young and poorly trained). In addition, some points are quite harmful on a daily basis, such as poor wifi or unstable water temperatures in the shower.

Breakfast was very good and diverse. The room was a bit far from the main building but super scenic and traditional which was great. The pool was amazing. The restaurant was good (not great)

We travelled with children, and while all staff was very helpful, we missed a playground outside (as did other couples with children we spoke with)

We really like the position, the very unique hotel bulding, architecture and decoration The room was really nice even if in general we prefer not to have carpet in our room, the bathroom was really super (with bidet!!!) and the bed super comfortable Food at the restaurant very nice with a good quality for price balance. Breakfast outstanding

Unfortunately the swimming pools (both inside and outside) were extremely crowded and noisy. For the inside swimming pool we made specific shift reservation (as required by the hotel) but still find the pool fool of noisy people jumping and screaming, Nobody from the hotel was there to control. So it was impossible for us to profit of the internal swimming pool and related facilities (sauna and turkish bath)