Large lobby with sitting area and located right across from Avenida metro station so very easy to go to the touristy Baixa region and just one transfer to easily get to airport via metro. Located in the high end shopping region if that interests you. Nice touch to have some snacks by the elevator in each floor.

Although having the metro station so close is a plus, you do hear the rumbling of the subway from your room but not enough to disturb my stay or sleep. Not sure I felt the 5 star hotel service or quality (eg. Pillows are lumpy, towels smelled a bit musty, room was missing the do not disturb sign - just a little more attention to detail that I expect from a 5star hotel) would do a lot to make the stay more memorable. Plus someone (hoping a maid and not another guest) walked into my room without knocking or announcing themselves.

The location is perfect, the staff is very hospitality.

The house keeping is not 5 star. They do not have a standard, every day we have some problems with the house keeping. The bathroom is not so clean! The towels are old and torn. There was strange smell in the room.

The location is superb on beautiful street. Room was clean, up-to/-date and the bed was comfortable. We enjoyed the restaurant. Hotel staff were very pleasant, helpful and accommodating. Our room was ready early. a relief after a long flight.

I did not like the “muddy chocolate” paint colour on the walls of our room. Dreary, dark and closed in the room. Not the right fit for sunny Portugal. Why not white walls or shades inspired by the soft pastels of the nearby, restored apartment houses?

Loved the location and the overall atmosphere. We were treated really well by the team and looked after for our anniversary. The room size was massive and exceeded expectations and the bed was comfortable

The cleanliness could do with some attention, nothing major but we found a blood spot on the pillow (was easy to spot on the white sheeting under spotlights, pillow was replaced when I notified reception. The shower had black mould on the corners, wouldn't expect that from a 5 star hotel. The water pressure isn't great and the water doesn't get hot, more warm, this was liveable in the warmer weather though

The Hotel is very well located. A lot of public transportation are very close. Our room was on the street side but very very quiet. The room had enough space and the bathroom was more than okay. The breakfast was very good. But during six days the variety of choices where not that big. Overall - we would stay there again!

In the Hotel information was written, there is a restaurant with service for lunch and dinner. That was not the case - the restaurant was closed - only open for breakfast.

The hotel is located on the luxury ´liberty avenue’, is right in front of the blue metro line and easy to walk to nice spots in Lisbon. The staff was courteous and the ambiance is very stylish - what one can expect for a hotel of this category.

For a 5-star hotel, in comparison to other European capitals, I would expect more details in the room i.e. bathrobes, fresh fruits, free bottles of water and more amenities in the bathroom. Details but they do matter for the category. My room had a small window and a limited view to roofs. The rooftop terrace closes early and the bar doesn’t open during the day.

Very clean, wonderful staff

The location was strategic and save to walk at nite

House keeping department could have been more detailed in their cleaning

The rooms were spacious and comfortable with good air con and a coffee making machine. The staff were all polite friendly and helpful.

The selections of drinks at the rooftop bar could be much better