I emailed several times before my arrival asking some key questions and got no reply:- 1. Tea and coffee facilities on my room this is important I like a drink first thing and if I was told no would have brought a travel jug kettle 2. On arrival I asked again and was told we could get a "Free" coffee in the bar when we had one we were given a bill 3. I am 99% sure I ticked on booking for breakfast everyday was told I had not and we could not even get a drink without paying 10 Euros a day this added another 100 Euro in total to our bill This is a shame as the cleaners and staff were good. My friends want to stay but I told them of the above issues.

This is the second time we stay at this hotel and the staff must be congratulated for their friendly service and for being so attentive. Our room as done daily and it was always spotless every single time. Water pressure was amazing I whish my shower had the same water pressure as they have at the hotel. Location is extremely convenient and I would recommend this stay. Real value for money

Pillow - not really comfortable and too small. Needs to check plumbing work, water does not drain as fast as it should and builds up in the bath.

Location was great. Breakfast was average. The rooms were more to the small side. Initially we requested a double bed and the room was really small, almost claustrophobic. I complained and they offered me a two single beds (put together) room and although still small, it was much better.

There were no facilities in the hotel. Even basic things such as iron and ironing board were not available. One is requested to send clothes in to the laundry for ironing. Room service prices are extremely expensive for a three star hotel. The price of a bottle of water was 5 euros, compared to 1.5 euros bought across the hotel at a petrol station.

I like the accommodations and breakfast. It is noteworthy to say that the staff needs to be better trained to make the stay comfortable. The ONLY PERSON who helped us a lot were RAPHAEL XAVIER, who was always very helpful, pro-active, available, kind. THE HOTEL SHOULD HIRE HIM to train the other staff. The other personal did not care if we had our needs attended or not. We had a baby of 2yo, and I had to face a discussion with the kitchen staff (especially with an old blond woman) who was unable to understand our situation with our baby, and the use of microwave.

I didn't like the way the staff of the hotel were so untouched with our situation. With exception of one person, Raphael Xavier. The receptionists must be more understandable with cases of families with babies and their needs with respect to food, use of microwave. YOU SHOULD INSTALL A MICROWAVE FOR DIRECT USE OF THE GUESTS IN THE MAIN SPACES.

Great breakfast: I really appreciated being able to choose between soy, oat and almond milk. Very thoughful.

Location was Convenient. It was known to all Taxi Drivers.

Location of Room's is not Convenient and too far from the entry Gate and no help is available to carry Heavy Baggage from Reception to the Room's. No Kettle or Fridge is provisioned in the Room which is available in entire Europe in every Hotel. Room Service is not responsive. For a Vegetarian there is hardly any provision in the Breakfast for a Non Beef / Pork eater no details are mentioned in front of the Non Veg like Sausage and xyz that is it Chicken or Pork or Beef.

This hotel will provide everything you essentially need if you want to use it as a base for exploring Lisabon, either while you are on a vacation or at the business trip. Especially good choice for shorter stayings up to 5-7 days. The best things about the hotel are: -: extremely professional and polite staff. It seems hotel has quite a tradition in hotel business and staff is so efficient and elegant "old school", nowadays very rare to find. This staff could be serving in much luxurious hotel without any flattering. - hotel is very clean - beds are super comfortable. The thing every guest cherish so fondly - lobby was specious and beautiful. I travel a lot so I may say this architect hit the target - rooms looking ar the street (like our) have a privilege to observe canopies of very rare red flowers wild chestnuts in fool blooming. Quite spectacular to enjoy something you cannot see every day.

Lack of at least small fridges are really big disadvantage but having in mind it wasn't included in the offer we have no rights to complain. Just a suggestion since this hotel deserves a little attention.

The hotel is well located at Campo Pequeno. Close to bus stops and Campo Pequeno Metro. Close by there are several restaurants and a few bars too. The hotel main entrance would benefit from a re-vamp, as well a the breakfast room, decor is dated. The room was of a good size, bed was conformable and room clean and tidy daily, plenty of toiletries. Breakfast was of good standard and plentiful for a 3 starts. Staff was helpful and friendly

As usual, pillows were really bad, small size and low quality. During the night it would become compacted and not comfortable at all. Other than that all else was good.

Location Staff Value for money Bathroom (but beware.... see below)

The furniture is quite old and wear, but functional The decoration also outdated, but irrelevant The shower cold water is connected to the toilet water. When you flush the toilet, and taking shower simultaneously, the cold water pressure drops abruptly at the shower, and you get just extremely hot water (risking skin burnt!!!). Take care with that!!! There is a very ample area just in front of the hotel, but restricted to loading/unloading guests. But some people (guests or not) are using it as parking, at their own risk (for several hours), blocking accessibility

Comfortable and cheap hotel, with great staff. The room was in very good condition and allowed me to rest very well. The variety of the breakfast was great. The laundry service was very good and cheap. It is well connected to the city centre and the airport by the metro and the neighborhood is very nice.

Sometimes, the bathroom would smell weird, like moist. The croissants in the breakfast would have been a casus belli had I been French. The hotel is a bit far from the city centre, but well connected.