Beautiful property, next to the beach as well as many restaurants. Room and bathroom was spacious and very clean with maid service daily if required. We loved the deck next to the bar on main level to people watch in the mornings and evenings. The pool and deck was an added bonus to the property with an outdoor restaurant and bar that was huge and beautiful!

While the buffet breakfast was huge, I personally didn't love it. I felt the quality was lacking for such a beautiful property but would not deter me from staying again.

Rooms were huge, excellent location and beach service

Air condition did not work, they sent maintenance staff but didn’t help much. Buffet breakfast is ok…should have better egg choices and variety, same thing every day. Should update the decor in the rooms.

We loved the placement of the hotel and our 2nd floor room with the balcony with ocean view; the big room with all the necessary, that the rooms were cleaned and our bed was made everyday and towell changed everyday. Breakfast was quite of a big choice and tasty as well. . Loved that they had a spa. 80's kind of look,we liked it. Photos don't do it justice

The fact that there isn't an indoor pool or that one of the outdoor pools was not heated. Please take note that the balcony doors are almost mat as a resulat of the cleaning products and you can barely enjoy the view from the bed. Having them crystal clear instead would make it best of the experience for each visitor. Spa could use an updayed jacuzzi with more bubble programs and also maybe some dimmer light or darkers walls. There was a smell when entering room but it got fresh after leaving balcony door open for a while.

The leisure facilities advertised had to pay extra to use other than pool and gym.

Great location in Portimão! Exceptionally clean and continually maintained throughout the day, beautiful location on the beach, walking distance to many superb restaurants and lively nightlife with great views and food! The spa service we had (massages) was incredible! Breakfast was included and delicious. It is buffet style with a wide variety of food and beverages to choose from. Poolside restaurant had many food choices and we were happy with our lunches there. We loved the free use of umbrellas and chairs at the beach! We found the prices at the hotel and in the area to be very reasonable especially for the location. Check in and check out was very easy. I would recommend the hotel and would choose to stay here again!

There were a couple of times that we had miscommunication with the front desk. Once was in regard to laundry services (I received conflicting information from two different staff members). The second, and most important was a mix up with booking spa services for a birthday! Fortunately, there was availability for us to receive them on the day we wanted but it was at a different time and it impacted the day we had planned. In both instances we spoke with the same front desk staff member. I will acknowledge that our different languages may have played a small part, but I believe it had more to do with his listening skills. I say this because when I would repeat my question or request he understood the topic but wasn’t answering the question.

Great location and view from the balcony. Colonial furniture. Nice garden and swimming pool.

High price for the small dog of 20 eur per night with not much included. Breakfast with pool vegan offer and the quality of products below 5 star hotel. Staff very strict and not guest friendly. No cattle, tea or coffee available in the room.

Lovely location on the beach. Beautiful gardens & pool areas. Spacious rooms with plenty of wardrobe & drawers space. All the staff were very friendly & attentive. Good food, reasonable prices

At breakfast, the coffee machine was extremely slow to operate. No toaster. We had to leave early on the last day & unless we paid extra we couldn't have anything on a breakfast in our room other than what they chose to give us- I appreciate it may have been too early to cook but I didn't think it was unreasonable to ask for smoked salmon instead of ham when it's always out on the cold breakfast buffet.

Location. Extremely large and comfortable bed! Excellent customer service.

Had higher expectations for a five star hotel. Dripping shower, worn out bathrobes.

The room was a perfect size with comfortable bed and chairs. The bathroom was above excellent in my opinion. The breakfast had an amazing choice of food selections and was delicious. Your servers were kind and quite efficient.

We went out to dinner at the restaurant on the pier (to the left of the stairs). It was after 8:30 p.m. and the restaurant was full- so a busy time below. We came back up to the hotel to find that it was gated and chain linked with no was to get in or buzz. Coming down those said stairs we initially noted the lack of lightning on them. Because we were talking we read no sign at the bottom (as staff told us later) and continued on to dinner. This incident was very upsetting to me because I did not know of another way up. Also, I assumed if you locked the gate other hotels also would. Fortunately, my husband and I were finally able to find a way up by a local hotel. I wonder how the other diners got back to their hotels???

Incredibly nice, accommodating and helpful staff throughout the entire structure - from restaurant, reception to pool service. The facilities, although at times tired and obsolete, are still showing the charme and grandeur of past years. The location and view is unbeatable, with great terrace bar, large pool area and private access to the beach, with free dedicated umbrellas/sunbeds. Spacious rooms with generous balcony - if the room is facing the sea.

I would probably update the blanket with some light duvet and linens looked a bit worn and not of the right size for the bed - though really clean. Air con system could do with an update too, though it did its job, keeping the room cool throughout the entire stay.