Fabulous location, great views, good facilities (multiple connected pools and an indoor pool and rooftop pool/bar, gym, tennis, padel…all only 5 mins from town centre

The tennis court was completely worn out to the point of being kind of dangerous, the “7 pools” were one pool really (connected pools), and they managed to charge you for everything. Want to use rooftop bar pool? Extra charge. Padel? Extra charge. Etc. Restaurants were ok as was breakfast but none blew me away. Most annoying was when they demanded a deposit then wouldn’t let me use it against the final bill saying they’d refund me later…still waiting.

A beautiful, modern, stylish hotel set in beautiful grounds with functioning garden growing lemon, oranges , fruit and vegetables all used in the hotel. Our sea view room had the most stunning view of Versuvious. The pools were great and always sun beds around as pool not open until 9 am - great policy. A 10 min walk down into town but up hill on way home but feel much fitter now! Sorrento is a fantastic base and place to stay.

Felt should have been given 1 bottle per person , per day of still water in room

It is one of the few international chains in the region and is located just a few minutes from the city center. This hotel provides a great base for your Amalfi experience, with superb staff, spacious facilities, and nice views, making it easy to spend the vacation inside the resort.

The building requires an external makeover because it has a 20th-century aesthetic. Additionally, the breakfast area resembles a school cafeteria.

In the heat of July we were grateful for the pool for the kids to cool off every afternoon after tours and site seeing. Restaurants were convenient for dinner.

The AC never really cooled off the rooms overnight.

With the exception of our room, overall the hotel and its facilities including the breakfast and pool service were exceptional.

The main issues were that our room was in the non-renovated or updated section of the hotel. When discussed with the front office staff, they lacked empathy. Also, the Russo Travel agency at the Hotel was not responsive to our needs. They initially reached out and we had reserved a private car from the Naples airport to the hotel. However, 3 weeks prior to our arrival I had made multiple inquiries about tours and other domestic transportation and accommodation within Italy, but they never replied back. When we got to the hotel and attempted to follow up on the emails, the lineups were far too long, so we booked with a different agency within the town.

Beautiful hotel set on the mountain side with amazing views of Sorrento and the sea. Our room was very spacious and very clean. It had all the amenities we needed. Breakfast at the hotel was amazing with so much food choice. The pool area was very nice and big. The kids really enjoyed being at the pool and they had a kids club everyday which was great. There was plenty of loungers around the pool too. We were a short walk from the town and you could take a short cut from the hotel garden so it was quick to get to lovely restaurants and shops. However the walk was abit steep. The staff at the hotel were extremely friendly and helpful. They did their best to accommodate our requests. We had a great stay here.

We had to be careful on our trip due to certain allergies and although most of the staff were well informed and helpful with this, we did have an incident when certain allergy indicators were incorrect on a printed menu at one of their restaurants. Allergies should be taken very seriously so we flagged this to management as this information should be accurate and up to date.

The breakfast was really good with some hot options, pastries, fruit, salad & drinks. The room was amazing, really comfortable bed with a great view, they even gave us a small cake & bottle of sparkling wine for our anniversary. The rooftop bar & restaurant was our favourite, pricey but worth it. The service was very good standard. We loved the pool bar & drinks provided & the service here was very friendly & attentive. Live music at lounge & rooftop was very good.

The lounge bar service was pretty poor. Inattentive (even though there were only four tables when we were there). We asked one of the servers for more cordial in our drink at one point & he seemed unsure & just walked away so had to go to the bar to ask directly. My partner also later asked for another beer & the server said “um, sure” which seemed like a very strange response. Service just seemed slow & lacking that smooth & efficient service you would expect from Hilton, especially given the prices. Room service options are limited. Pool bar restaurants Caesar salad was swimming in dressing, expected better for 18 euros. Club sandwich also had burnt hard toast on one of the days we ordered.

Great hotel, with fantastic staff, great attitudes lovely facilities from the cool rooftop bar to the live music in the main bar and restaurant.Food and drinks were excellent cool vibes in the outside bar by the main pool. Again staff always extremely helpful.

The hotel is a bit of a walk back from the town at night , it's not overly long but it is uphill. However the size of the site plus the fantastic outdoor space could literally not have been accommodated anywhere else in the town.

The location was perfect as it was away from the centre of the town so it had a tranquil feel. We walked into town every day/night - approx 5mins. We also walked to the train station. The room, pool & breakfast was superb! The staff couldn't do enough for us. The service by the pool was amazing! The rooms air con was also ice cold.

There wasn't anything we didn't like.

The location is close to downtown and near all the restaurants and shops. The breakfast included is wonderful with so many choices. The staff were mostly friendly and helpful.

In order to obtain a chair by the pool you have to get there very close to opening and put a towel on your chair to “reserve” it. There were chairs with towels on them for hours with no guest in sight. There is no hotel shuttle down to the port or to the beach so you either have to walk or pay 35 euros each way by cab.